Simply tap your phone towards the Octopus Reader for transaction, just like any Octopus. Once added into Samsung Pay, Smart Octopus can be used for Octopus payment without turning on the screen or any authentication. Even when the smartphone has run out of battery, Smart Octopus is still in service for a limited time.

1. 1. Make sure your Samsung Pay application is up-to-date.


2. 2. Tap the "Octopus" icon. Samsung Pay may prompt you to update the Smartphone system if required.


3. 3. Select either "Transfer physical Octopus to Samsung Pay", or "Add New Smart Octopus"

Transfer physical Octopus into Smart Octopus

1. 1. Select physical Octopus in the Octopus App. If the Octopus App has not been installed, the system will prompt to Google Play for the application installation.


2. 2. Tap your Octopus towards your smartphone. Only Anonymous On-Loan Adult / Elder Octopus and Personalised On-Loan Adult / Elder Octopus can be transferred to Smart Octopus which the card number has 8-digit plus 1 bracketed digit is eligible for the transfer.


3. 3. Follow instructions on screen to verify that you are the card holder.


4. 4. Tap the Octopus again towards your smartphone. The Octopus will then be invalidated and your card information will transferred to Smart Octopus.


5. 5. When the transfer process is completed, Smart Octopus is added into your smartphone.

Issue A New Smart Octopus

1. 1. Select the type of Smart Octopus under "Add New Smart Octopus" and tick to confirm having read and agreed the terms and conditions.


2. 2. Select the initial top-up amount and provide the payment information for Smart Octopus refund when required.


3. 3. Confirm payment making through the added credit / debit card(s) and authenticate it by fingerprint / PIN / iris scanning.


4. 4. New Smart Octopus is added into the smartphone.

Just like physical Octopus, you can make payment through Smart Octopus without turning on the screen or any authenication.

The stored value limit of a Smart Octopus is HK$1,000. For Smart Octopus issued on or after 1 October 2019, the stored value limit is HK$3,000.

When you transfer your physical Octopus to Samsung Pay, the physical Octopus is disabled. The HK$50 deposit paid for the on-loan Octopus will be transferred as deposit for Smart Octopus.

Smart Octopus's sensor is next to the Smartphone camera.

You need to turn on the NFC function and tap the smartphone towards Octopus reader to complete payment.

You are advised to check whether "Embedded Secure Element" is selected in the NFC default setting. Please go to "Setting" > "Connection" > "NFC and Pay" to update the setting as required.

Adult Smart Octopus and Elder Smart Octopus are avaliable.

You can review the up to 40 latest transanctions by choosing "Octopus" in Samsung Pay's Home page.

The Octopus number can be obtained by choosing "Octopus" in Samsung Pay's Home page, the number is shown on the lower right corner of the Smart Octopus image.

Please tap the smartphone to the Octopus reader again. You may also open Samsung Pay to check if the settings are correct.

1. If your new smartphone supports Samsung Pay and Smart Octopus services, you shall follow the steps below to transfer your Smart Octopus, including the remaining value and services, to the new smartphone:
   
   
   
   1. 1. Open Samsung Pay in your old Smartphone, then Select "Octopus".
   
   
   2. 2. Select "delete card" and then tick to choose "back up and delete".
   
   
   3. 3. Open Samsung Pay and login to Samsung Account on you new Smartphone then select "Octopus". The application will prompt "Transfer Octopus". Press "Transfer" to complete the process.
   
   
   
   
   Note: After transferring Smart Octopus, the Octopus number will not change. You do not have to register for services again, include Hourly and Monthly Parking Management, MTR Park & Ride Scheme, New World First Ferry Monthly Ticket/Holiday Return Ticket, Citybus/New World First Bus Day Pass should transfer into the Smart Octopus in new smartphone.

No, if you reset your smartphone, all information of Smart Octopus will be deleted and you need to add a new Smart Octopus again.

Yes. You can use Smart Octopus to pay at merchants supporting Octopus Online Payment.

You can purchase public transport monthly pass (e.g. First Ferry, KMB) in Octopus App or MTR “Monthly Pass Extra” in MTR Mobile. Your monthly pass will be added to your Smart Octopus after selecting Samsung Pay Octopus for payment.

1. Most of the Octopus services / offers can be transferred to the Smart Octopus, including:
   
   
   
   
   • • The remaining value in Octopus
   
   
   • • The latest 9 spending records in the past 30 days
   
   
   • • Automatic Add Value Service
   
   
   • • Public Transport Fare Subsidy Scheme#
   
   
   • • Campus Management System
   
   
   • • Residential Building / Commercial Building / Campus Access Control System*
   
   
   • • Residential Building / Commercial Building / Campus Shuttle Services*
   
   
   • • KMB Monthly Pass
   
   
   • • Sun Ferry Monthly Ticket / Holiday Return Ticket
   
   
   • • Citybus Fare Concessions
   
   
   • • Concession Fares and Services of MTR, such as:
     
     
     
     • • MTR Monthly Pass
     
     
     • • MTR "10% Same-Day Second Trip Discount" (if applicable)
     
     
     • • MTR Fare Savers Discount
     
     
     • • MTR Points and collected MTR Free Ride under MTR Mobile Account / MTR Mobile**
     
     
     • • MTR Student Travel Scheme
     
     
     
     
   
   
   
   
   Below services / offers will not be transferred to your Smart Octopus, you are not recommended to proceed with Card Transfer if your Octopus processes below service(s) / offer(s):
   
   
   
   • • Hourly / Monthly Parking Management
   
   
   • • MTR Park & Ride Scheme
   
   
   
   
   Important notes
   # The record of public transport expenses and uncollected subsidy of the physical Octopus will be transferred to the new Smart Octopus. After successful transfer, you can collect the relevant subsidy with the new Smart Octopus from the 16th of the following month.
   * Please use the function(s) with your Smart Octopus immediately after the transfer, to ensure this function has transferred successfully. Please contact the relevant management office / service provider if the function does not work after transfer.
   ** It usually takes 3 days to update the Octopus link up record of MTR Mobile Account.
   
   If you intend to transfer the Smart Octopus to another device, to ensure the below functions work normally, please do the following every time before transferring your Smart Octopus,
   
   
   
   
   1. 1. Use the access control function at least once;
   
   
   2. 2. Add value or make payment at least once at the merchant(s) which you have applied loyalty program(s).
   
   
   
   

When transfer physical Octopus to Smart Octopus fails, you may try again by tapping the “Octopus” icon in Samsung Pay to download the Smart Octopus again. If problem presists, please contact Samsung Pay Customer Service Hotline (+852 2121 9088) or Octopus Customer Service Hotline (+852 2266 2222)。

Just like physical Octopus, you can add value by cash at designated locations. You can also use Auto Add Value Service (AAVS).

Alternatively, you can add value through credit card / debit card and transfer money from Octopus Wallet to Smart Octopus. For details, please refer to "How to add value in Smart Octopus"

The maximum amount that can be added is HK$3,000 (including the remaining value), while the minimum amount is HK$300. For Smart Octopus issued before 1 October 2019, you can upgrade the stored value limit to HK$3,000 at Octopus App or Octopus Service Point.

*Top up instantly through Samsung Pay app with Hong Kong-issued Visa card or Mastercard without service fees.

When you add bank card to Samsung Pay, a specific digital card is allocated into your Smartphone by Samsung Pay and Card Network through tokenization to represent the respective credit card. The digital card is stored in Secure Envionment using Samsung Knox technology to protect your payment information. Your bank card details are not stored in Samsung Pay except the last 4 digit of your card number for authenication.

When using a credit / debit card to add value, Samsung Pay app authenicate your identity with your iris scan, fingerprint or a 4 digit Samsung Pay specific PIN, to ensure each payment is authorised by you.

Just like physical Octopus, you can apply the Auto Add Value Service (AAVS) and activate it through Octopus App.

After card transfer, the deposit HK$50 in the on-loan physical Octopus is transferred as the Smart Octopus' deposit. If you would like to view the Smart Octopus deposit amount, please open Samsung Pay and select "Octopus". Then select "delete" to show the refundable deposit amount.

To cancel Smart Octopus, tap "Octopus" in Samsung Pay, select "Delete" and choose "Delete and Refund". You will need to provide your name and mobile number for applying refund from Octopus.
Once Smart Octopus is deleted, you can apply for refund at Octopus website

Please visit Octopus website and provide your name and mobile phone number for refund application.

If you lost your smartphone, you are advised to lock or wipe your device through Samsung Find My Mobile service.
1. Lock my phone
NFC service will be turned off when the smartphone is successfully locked. Smart Octopus and bank card services will be restored when you unlock Samsung Pay on your smartphone. Please note Smart Octopus service is remain in service if your smartphone is not connected to Internet or powered off.

2. Wipe my phone
If you wipe your smartphone, your Smart Octopus and bank card will be deleted. If you are using AAVS service from Octopus, you should also call Octopus Report Lost hotline (24 hours) 2266 2266 or report lost via Octopus website www.octopus.com.hk

After wiping your smartphone, the Smart Octopus will be disabled permanently and you can only apply for refund.

If your device is locked, please open Samsung Pay and tap "Octopus" to restore the service.

If your device is wiped, please setup Samsung Pay and add Smart Octopus again.

If your Smart Octopus is shown as disabled, please delete and add Smart Octopus.

No, you need to loan a new physical Octopus.

If you use Smart Octopus service, you will need to backup your Smart Octopus in Samsung Pay so you can transfer after repairing your device. We strongly recommend reset the Samsung Pay App and / or reset your mobile device through "Factory Data Reset" before visiting our service centre for repair. All payment information in Samsung Pay will be deleted. You will need to set up Samsung Pay and add your bank card again.

When performing a factory data reset, all bank card and Smart Octopus in Samsung Pay will be deleted. You will need to backup your Smart Octopus in Samsung Pay prior to reset so your Smart Octopus can be transfer to the same or other device using the same Samsung account. You will need to set up and add your bank card and Smart Octopus into Samsung Pay again.