Why can't I hear any game sound?
Important Note: The information on this page is for Hong Kong products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
If there is no sound while you’re playing a game, there may be an issue with the sound settings. First, you should check to see if the “Mute” feature on your phone is activated. The “Mute” icon can be found at the "My games" area (If your Gaming Hub version is lower than 7.0, the mute icon is at the bottom of the “My games” menu). If this feature is activated, there will be no sound during game play.
How to turn off the Mute feature
Please note: The location of the “Mute” icon is different depending on which device you use. This feature may not be supported on some models.
Step 1. Tap Mute icon to deactivate the feature.
Step 2. Tap mute icon to activate the feature.
Step 3. Tap Turn off (7.0 and above only).
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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