Bad Weather Service Arrangement

Learn more about our service arrangement when Tropical Cyclone Warning Signal No. 8 or above, or Black Rainstorm Warning Signal is in force.

Online Shop Delivery Service (Mobile Devices)


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 2PM: Resume service gradually within 2 hours
	Cancelled after 2PM: Service suspended for the rest of the day (Delivery will be postponed to the next business day)

*Samsung online shop pickup service will change according to the arrangement of Samsung Experience Store, please refer to the related part below.

Online Shop Delivery Service (Home Appliances)


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 2PM: Resume service gradually within 2 hours
	Cancelled after 2PM: Service suspended for the rest of the day (Delivery will be postponed to the next business day)

On-site Repair / Installation Service


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Suspension of service
	Cancelled at or before 1PM: Resume service gradually within 2 hours
	Cancelled after 1PM: Service suspended for the rest of the day

*Customers who have pre-booked our services will be contacted to reschedule the appointment.

Service Centre


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above	Black Rainstorm Warning Signal
	In force: Suspension of service	In force: Maintain limited service
	Cancelled before 4PM: Resume service within 2 hours
	Cancelled at or after 4PM: Service suspended for the rest of the day

*Customers who have pre-booked our services will be contacted to reschedule if warning signal is issued during Service Centre's operating hours.

Experience Store


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above	Black Rainstorm Warning Signal
	In force: Suspension of service	In force: Maintain limited service
	Cancelled before 4PM: Resume service within 2 hours
	Cancelled at or after 4PM: Service suspended for the rest of the day

Live Chat


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Maintain limited service
	Cancelled: Resume service within 2 hours

Customer Service Hotline


Bad Weather Arrangement	Tropical Cyclone Warning Signal No. 8 or above & Black Rainstorm Warning Signal
	In force: Maintain limited service
	Cancelled: Resume service within 2 hours

Service may be adjusted subject to weather and traffic condition.

For enquiry, please contact us via Online Live Chat or WhatsApp. Samsung agents will be at your service as soon as possible. Thank you for your understanding.

Contact Info

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