Backing up via Samsung Recovery Solution on Windows - window of backup disappeared

Last Update date : Sep 25. 2020

▶ Symptom


- While progressing backup, the dialog window of backup is suddenly disappeared due to temporal non-responding state.



▶ Cause


-  The supply of electricity to external HDD is not efficient. 
    And then it makes SRS non-responding state. Thus, SRS lost its focus.



▶ Response method


1) If there is additional USB translator, plz connect it to the computer before starting backup function to prevent losting focus due to temporal non-responding state based on insufficient supply of electricity.


2) If SRS lost focus due to insufficient supply of electricity, plz click main UI. It will make the dialog window of backup appear again.

Thank you for your feedback!