Enabling 4G VoLTE Emergency Call For Your DeviceEnabling 4G VoLTE Emergency Call For Your Device
Following the suspension of 2G/3G network services in Hong Kong, voice calls will no longer be supported on the devices that only support 2G/3G voice calling. However, 4G VoLTE emergency call can still be supported if customers update device software and Service Provider Software to the latest version.
Please select your model below to check the suggested action to be taken for your device in order to enable 4G VoLTE emergency call.
Select your product model
Please select your model.
Confirmation Procedure
1) Check the product name / model number of your device in the table below.
Model Name
Galaxy S26 Ultra
Model Number
SM-S9480
Service Provider Software Version
SAOMC_SM-S9480_OZS_TGY_16_0012
Model Name
Galaxy S26+
Model Number
SM-S9470
Service Provider Software Version
SAOMC_SM-S9470_OZS_TGY_16_0013
Model Name
Galaxy S26
Model Number
SM-S9420
Service Provider Software Version
SAOMC_SM-S9420_OZS_TGY_16_0017
Model Name
Galaxy S25 Ultra
Model Number
SM-S9380
Service Provider Software Version
SAOMC_SM-S9380_OZS_TGY_16_0008
Model Name
Galaxy S25 Edge
Model Number
SM-S9370
Service Provider Software Version
SAOMC_SM-S9370_OZS_TGY_16_0008
Model Name
Galaxy S25+
Model Number
SM-S9360
Service Provider Software Version
SAOMC_SM-S9360_OZS_TGY_16_0009
Model Name
Galaxy S25
Model Number
SM-S9310
Service Provider Software Version
SAOMC_SM-S9310_OZS_TGY_16_0008
Model Name
Galaxy S24 Ultra
Model Number
SM-S9280
Service Provider Software Version
SAOMC_SM-S9280_OZS_TGY_16_0007
Model Name
Galaxy S24+
Model Number
SM-S9260
Service Provider Software Version
SAOMC_SM-S9260_OZS_TGY_16_0007
Model Name
Galaxy S24
Model Number
SM-S9210
Service Provider Software Version
SAOMC_SM-S9210_OZS_TGY_16_0008
Model Name
Galaxy S23 Ultra
Model Number
SM-S9180
Service Provider Software Version
SAOMC_SM-S9180_OZS_TGY_16_0007
Model Name
Galaxy S23+
Model Number
SM-S9160
Service Provider Software Version
SAOMC_SM-S9160_OZS_TGY_16_0006
Model Name
Galaxy S23
Model Number
SM-S9110
Service Provider Software Version
SAOMC_SM-S9110_OZS_TGY_16_0006
Model Name
Galaxy S22 Ultra
Model Number
SM-S9080
Service Provider Software Version
SAOMC_SM-S9080_OZS_TGY_16_0006
Model Name
Galaxy S22+
Model Number
SM-S9060
Service Provider Software Version
SAOMC_SM-S9060_OZS_TGY_16_0006
Model Name
Galaxy S22
Model Number
SM-S9010
Service Provider Software Version
SAOMC_SM-S9010_OZS_TGY_16_0007
Model Name
Galaxy S24 FE
Model Number
SM-S7210
Service Provider Software Version
SAOMC_SM-S7210_OZS_TGY_16_0007
Model Name
Galaxy S23 FE
Model Number
SM-S7110
Service Provider Software Version
SAOMC_SM-S7110_OZS_TGY_16_0006
Model Name
Galaxy S21 Ultra 5G
Model Number
SM-G9980
Service Provider Software Version
SAOMC_SM-G9980_OZS_TGY_15_0004
Model Name
Galaxy S21+ 5G
Model Number
SM-G9960
Service Provider Software Version
SAOMC_SM-G9960_OZS_TGY_15_0004
Model Name
Galaxy S21 5G
Model Number
SM-G9910
Service Provider Software Version
SAOMC_SM-G9910_OZS_TGY_15_0004
Model Name
Galaxy S21 FE 5G
Model Number
SM-G9900
Service Provider Software Version
SAOMC_SM-G9900_OZS_TGY_16_0003
Model Name
Galaxy S20 Ultra 5G
Model Number
SM-G9880
Service Provider Software Version
SAOMC_SM-G9880_OZS_TGY_13_0009
Model Name
Galaxy S20+ 5G
Model Number
SM-G9860
Service Provider Software Version
SAOMC_SM-G9860_OZS_TGY_13_0011
Model Name
Galaxy S20+ 5G (BTS Edition)
Model Number
SM-G9860
Service Provider Software Version
SAOMC_SM-G9860_OZW_TGY_13_0008
Model Name
Galaxy S20 5G
Model Number
SM-G9810
Service Provider Software Version
SAOMC_SM-G9810_OZS_TGY_13_0007
Model Name
Galaxy S20 FE 5G
Model Number
SM-G7810
Service Provider Software Version
SAOMC_SM-G7810_TGY_TGY_13_0005
Model Name
Galaxy S10+
Model Number
SM-G9750
Service Provider Software Version
SAOMC_SM-G9750_TGY_TGY_12_0014
Model Name
Galaxy S10
Model Number
SM-G9730
Service Provider Software Version
SAOMC_SM-G9730_TGY_TGY_12_0013
Model Name
Galaxy S10e
Model Number
SM-G9700
Service Provider Software Version
SAOMC_SM-G9700_TGY_TGY_12_0014
Model Name
Galaxy S9+
Model Number
SM-G9650
Service Provider Software Version
SAOMC_SM-G9650_TGY_TGY_QQ_0016
Model Name
Galaxy S9
Model Number
SM-G9600
Service Provider Software Version
SAOMC_SM-G9600_TGY_TGY_QQ_0021
Model Name
Galaxy Z Fold7
Model Number
SM-F9660
Service Provider Software Version
SAOMC_SM-F9660_OZS_TGY_16_0007
Model Name
Galaxy Z Fold6
Model Number
SM-F9560
Service Provider Software Version
SAOMC_SM-F9560_OZS_TGY_16_0009
Model Name
Galaxy Z Fold5
Model Number
SM-F9460
Service Provider Software Version
SAOMC_SM-F9460_OZS_TGY_16_0007
Model Name
Galaxy Z Fold5 (Thom Browne Edition)
Model Number
SM-F9460
Service Provider Software Version
SAOMC_SM-F9460_OZW_TGY_16_0007
Model Name
Galaxy Z Fold4
Model Number
SM-F9360
Service Provider Software Version
SAOMC_SM-F9360_OZS_TGY_16_0005
Model Name
Galaxy Z Fold3 5G
Model Number
SM-F9260
Service Provider Software Version
SAOMC_SM-F9260_OZS_TGY_15_0005
Model Name
Galaxy Z Fold3 5G (Thom Browne Edition)
Model Number
SM-F9260
Service Provider Software Version
SAOMC_SM-F9260_OZW_TGY_15_0005
Model Name
Galaxy Z Fold2 5G
Model Number
SM-F9160
Service Provider Software Version
SAOMC_SM-F9160_OZS_TGY_13_0006
Model Name
Galaxy Z Fold2 5G (Thom Browne Edition)
Model Number
SM-F9160
Service Provider Software Version
SAOMC_SM-F9160_OZW_TGY_13_0010
Model Name
Galaxy Fold
Model Number
SM-F9000
Service Provider Software Version
SAOMC_SM-F9000_TGY_TGY_12_0008
Model Name
Galaxy Z Flip7
Model Number
SM-F7660
Service Provider Software Version
SAOMC_SM-F7660_OZS_TGY_16_0006
Model Name
Galaxy Z Flip6
Model Number
SM-F7410
Service Provider Software Version
SAOMC_SM-F7410_OZS_TGY_16_0007
Model Name
Galaxy Z Flip5
Model Number
SM-F7310
Service Provider Software Version
SAOMC_SM-F7310_OZS_TGY_16_0007
Model Name
Galaxy Z Flip5 (Maison Margiela Edition)
Model Number
SM-F7310
Service Provider Software Version
SAOMC_SM-F7310_OZW_TGY_16_0007
Model Name
Galaxy Z Flip4
Model Number
SM-F7210
Service Provider Software Version
SAOMC_SM-F7210_OZS_TGY_16_0006
Model Name
Galaxy Z Flip4 (Maison Margiela Edition)
Model Number
SM-F7210
Service Provider Software Version
SAOMC_SM-F7210_OZW_TGY_16_0006
Model Name
Galaxy Z Flip3 5G
Model Number
SM-F7110
Service Provider Software Version
SAOMC_SM-F7110_OZS_TGY_15_0007
Model Name
Galaxy Z Flip3 5G (Thom Browne Edition)
Model Number
SM-F7110
Service Provider Software Version
SAOMC_SM-F7110_OZW_TGY_15_0007
Model Name
Galaxy Z Flip 5G
Model Number
SM-F7070
Service Provider Software Version
SAOMC_SM-F7070_OZS_TGY_13_0006
Model Name
Galaxy Z Flip
Model Number
SM-F700F
Service Provider Software Version
SAOMC_SM-F700F_OXM_TGY_13_0003
Model Name
Galaxy Z Flip (Thom Browne Edition)
Model Number
SM-F700F
Service Provider Software Version
SAOMC_SM-F700F_OXT_TGY_13_0004
Model Name
Galaxy Note20 Ultra 5G
Model Number
SM-N9860
Service Provider Software Version
SAOMC_SM-N9860_OZS_TGY_13_0007
Model Name
Galaxy Note20 5G
Model Number
SM-N9810
Service Provider Software Version
SAOMC_SM-N9810_OZS_TGY_13_0006
Model Name
Galaxy Note10+
Model Number
SM-N9750
Service Provider Software Version
SAOMC_SM-N9750_OZS_TGY_12_0012
Model Name
Galaxy Note10
Model Number
SM-N9700
Service Provider Software Version
SAOMC_SM-N9700_OZS_TGY_12_0012
Model Name
Galaxy Note10 Lite
Model Number
SM-N770F
Service Provider Software Version
SAOMC_SM-N770F_TGY_TGY_13_0007
Model Name
Galaxy Note9
Model Number
SM-N9600
Service Provider Software Version
SAOMC_SM-N9600_TGY_TGY_QQ_0017
Model Name
Galaxy-A9 (2018)
Model Number
SM-A9200
Service Provider Software Version
SAOMC_SM-A9200_TGY_TGY_QQ_0008
Model Name
Galaxy-A8-Star
Model Number
SM-G8850
Service Provider Software Version
SAOMC_SM-G8850_TGY_TGY_QQ_0011
Model Name
Galaxy-A8s
Model Number
SM-G8870
Service Provider Software Version
SAOMC_SM-G8870_TGY_TGY_QQ_0030
Model Name
Galaxy-A80
Model Number
SM-A8050
Service Provider Software Version
SAOMC_SM-A8050_TGY_TGY_RR_0016
Model Name
Galaxy-A71
Model Number
SM-A715F
Service Provider Software Version
SAOMC_SM-A715F_TGY_TGY_13_0017
Model Name
Galaxy-A70
Model Number
SM-A7050
Service Provider Software Version
SAOMC_SM-A7050_TGY_TGY_RR_0016
Model Name
Galaxy-A7 (2018)
Model Number
SM-A750GN
Service Provider Software Version
SAOMC_SM-A750GN_TGY_TGY_QQ_0021
Model Name
Galaxy-A60
Model Number
SM-A6060
Service Provider Software Version
SAOMC_SM-A6060_TGY_TGY_RR_0019
Model Name
Galaxy-A6+
Model Number
SM-A6050
Service Provider Software Version
SAOMC_SM-A6050_TGY_TGY_QQ_0012
Model Name
Galaxy-A57 5G
Model Number
SM-A5760
Service Provider Software Version
SAOMC_SM-A5760_TGY_TGY_16_0005
Model Name
Galaxy-A56 5G
Model Number
SM-A5660
Service Provider Software Version
SAOMC_SM-A5660_OZS_TGY_16_0007
Model Name
Galaxy-A55 5G
Model Number
SM-A5560
Service Provider Software Version
SAOMC_SM-A5560_OZS_TGY_16_0006
Model Name
Galaxy-A54 5G
Model Number
SM-A5460
Service Provider Software Version
SAOMC_SM-A5460_OZS_TGY_16_0007
Model Name
Galaxy-A53 5G
Model Number
SM-A5360
Service Provider Software Version
SAOMC_SM-A5360_OZS_TGY_16_0006
Model Name
Galaxy-A52 5G
Model Number
SM-A5260
Service Provider Software Version
SAOMC_SM-A5260_OZS_TGY_14_0010
Model Name
Galaxy-A51 5G
Model Number
SM-A515F
Service Provider Software Version
SAOMC_SM-A515F_TGY_TGY_13_0010
Model Name
Galaxy-A50s
Model Number
SM-A5070
Service Provider Software Version
SAOMC_SM-A5070_TGY_TGY_RR_0018
Model Name
Galaxy-A42 5G
Model Number
SM-A4260
Service Provider Software Version
SAOMC_SM-A4260_TGY_TGY_12_0012
Model Name
Galaxy-A37 5G
Model Number
SM-A3760
Service Provider Software Version
SAOMC_SM-A3760_TGY_TGY_16_0011
Model Name
Galaxy-A36 5G
Model Number
SM-A3660
Service Provider Software Version
SAOMC_SM-A3660_OZS_TGY_16_0014
Model Name
Galaxy-A35 5G
Model Number
SM-A3560
Service Provider Software Version
SAOMC_SM-A3560_OZS_TGY_16_0008
Model Name
Galaxy-A34 5G
Model Number
SM-A3460
Service Provider Software Version
SAOMC_SM-A3460_OZS_TGY_16_0008
Model Name
Galaxy-A33 5G
Model Number
SM-A3360
Service Provider Software Version
SAOMC_SM-A3360_TGY_TGY_16_0008
Model Name
Galaxy-A32 5G
Model Number
SM-A326BR
Service Provider Software Version
SAOMC_SM-A326BR_OZS_TGY_13_0022
Model Name
Galaxy-A31
Model Number
SM-A315G
Service Provider Software Version
SAOMC_SM-A315G_OZS_TGY_12_0017
Model Name
Galaxy-A40s
Model Number
SM-A3050
Service Provider Software Version
SAOMC_SM-A3050_TGY_TGY_RR_0015
Model Name
Galaxy-A25 5G
Model Number
SM-A2560
Service Provider Software Version
SAOMC_SM-A2560_TGY_TGY_16_0007
Model Name
Galaxy-A23 5G
Model Number
SM-A2360
Service Provider Software Version
SAOMC_SM-A2360_TGY_TGY_14_0029
Model Name
Galaxy-A22 5G
Model Number
SM-A226B
Service Provider Software Version
SAOMC_SM-A226B_OZS_TGY_13_0019
Model Name
Galaxy-A21s
Model Number
SM-A217F
Service Provider Software Version
SAOMC_SM-A217F_OZS_TGY_12_0019
Model Name
Galaxy-A20s
Model Number
SM-A2070
Service Provider Software Version
SAOMC_SM-A2070_TGY_TGY_RR_0011
Model Name
Galaxy-A20
Model Number
SM-A205GN
Service Provider Software Version
SAOMC_SM-A205GN_TGY_TGY_RR_0017
Model Name
Galaxy-A17 5G
Model Number
SM-A1760
Service Provider Software Version
SAOMC_SM-A1760_OZS_TGY_16_0007
Model Name
Galaxy-A16 5G
Model Number
SM-A1660
Service Provider Software Version
SAOMC_SM-A1660_OZS_TGY_16_0006
Model Name
Galaxy-A15 5G
Model Number
SM-A1560
Service Provider Software Version
SAOMC_SM-A1560_OZS_TGY_16_0006
Model Name
Galaxy-A14 5G
Model Number
SM-A146P
Service Provider Software Version
SAOMC_SM-A146P_OZS_TGY_15_0012
Model Name
Galaxy-A13 5G
Model Number
SM-A136B
Service Provider Software Version
SAOMC_SM-A136B_OZS_TGY_14_0007
Model Name
Galaxy-A12
Model Number
SM-A127F
Service Provider Software Version
SAOMC_SM-A127F_TGY_TGY_13_0005
Model Name
Galaxy-A12
Model Number
SM-A125F
Service Provider Software Version
SAOMC_SM-A125F_TGY_TGY_12_0021
Model Name
Galaxy-M34 5G
Model Number
SM-M346B2
Service Provider Software Version
SAOMC_SM-M346B2_OZS_TGY_16_0005
Model Name
Galaxy-M33 5G
Model Number
SM-M336B
Service Provider Software Version
SAOMC_SM-M336B_OZS_TGY_16_0007
Model Name
Galaxy-J6
Model Number
SM-J600G
Service Provider Software Version
SAOMC_SM-J600G_TGY_TGY_QQ_0016
Model Name
Galaxy XCover6 Pro
Model Number
SM-G736B
Service Provider Software Version
SAOMC_SM-G736B_TGY_TGY_16_0010
Model Name
Galaxy XCover5
Model Number
SM-G525F
Service Provider Software Version
SAOMC_SM-G525F_TGY_TGY_14_0033
Model Name
Galaxy Tab S11 Ultra
Model Number
SM-X936B
Service Provider Software Version
SAOMC_SM-X936B_OXM_TGY_16_0014
Model Name
Galaxy Tab S11
Model Number
SM-X736B
Service Provider Software Version
SAOMC_SM-X736B_OXM_TGY_16_0015
Model Name
Galaxy Tab S10 Ultra
Model Number
SM-X926B
Service Provider Software Version
SAOMC_SM-X926B_OXM_TGY_16_0009
Model Name
Galaxy Tab S10+
Model Number
SM-X826B
Service Provider Software Version
SAOMC_SM-X826B_OXM_TGY_16_0009
Model Name
Galaxy Tab S10 FE+
Model Number
SM-X626B
Service Provider Software Version
SAOMC_SM-X626B_OXM_TGY_16_0009
Model Name
Galaxy Tab S10 FE
Model Number
SM-X526B
Service Provider Software Version
SAOMC_SM-X526B_OXM_TGY_16_0007
Model Name
Galaxy Tab S10 Lite
Model Number
SM-X406B
Service Provider Software Version
SAOMC_SM-X406B_OXM_TGY_16_0006
Model Name
Galaxy Tab S9 Ultra
Model Number
SM-X916B
Service Provider Software Version
SAOMC_SM-X916B_OXM_TGY_16_0008
Model Name
Galaxy Tab S9+
Model Number
SM-X816B
Service Provider Software Version
SAOMC_SM-X816B_OXM_TGY_16_0006
Model Name
Galaxy Tab S9
Model Number
SM-X716B
Service Provider Software Version
SAOMC_SM-X716B_OXM_TGY_16_0006
Model Name
Galaxy Tab S9 FE+
Model Number
SM-X616B
Service Provider Software Version
SAOMC_SM-X616B_OXM_TGY_16_0009
Model Name
Galaxy Tab S9 FE
Model Number
SM-X516B
Service Provider Software Version
SAOMC_SM-X516B_OXM_TGY_16_0010
Model Name
Galaxy Tab S8 Ultra
Model Number
SM-X906B
Service Provider Software Version
SAOMC_SM-X906B_OXM_TGY_16_0005
Model Name
Galaxy Tab S8+
Model Number
SM-X806B
Service Provider Software Version
SAOMC_SM-X806B_OXM_TGY_16_0005
Model Name
Galaxy Tab S8
Model Number
SM-X706B
Service Provider Software Version
SAOMC_SM-X706B_OXM_TGY_16_0007
Model Name
Galaxy Tab S7+
Model Number
SM-T976B
Service Provider Software Version
SAOMC_SM-T976B_OXM_TGY_13_0017
Model Name
Galaxy Tab S7
Model Number
SM-T875
Service Provider Software Version
SAOMC_SM-T875_OXM_TGY_13_0016
Model Name
Galaxy Tab S7 FE
Model Number
SM-T736B
Service Provider Software Version
SAOMC_SM-T736B_OZS_TGY_14_0018
Model Name
Galaxy Tab S6 Lite (2022)
Model Number
SM-P619
Service Provider Software Version
SAOMC_SM-P619_OXM_TGY_14_0013
Model Name
Galaxy Tab S6 Lite
Model Number
SM-P615
Service Provider Software Version
SAOMC_SM-P615_OLM_TGY_13_0009
Model Name
Galaxy Tab S6
Model Number
SM-T865
Service Provider Software Version
SAOMC_SM-T865_TGY_TGY_12_0018
Model Name
Galaxy Tab S5e
Model Number
SM-T725C
Service Provider Software Version
SAOMC_SM-T725C_TGY_TGY_RR_0010
Model Name
Galaxy Tab A11+
Model Number
SM-X236B
Service Provider Software Version
SAOMC_SM-X236B_OXM_TGY_16_0008
Model Name
Galaxy Tab A11
Model Number
SM-X135G
Service Provider Software Version
SAOMC_SM-X135G_OZS_TGY_16_0005
Model Name
Galaxy Tab A9+
Model Number
SM-X216B
Service Provider Software Version
SAOMC_SM-X216B_OZS_TGY_16_0009
Model Name
Galaxy Tab A9
Model Number
SM-X115
Service Provider Software Version
SAOMC_SM-X115_TGY_TGY_16_0005
Model Name
Galaxy Tab A8
Model Number
SM-X205
Service Provider Software Version
SAOMC_SM-X205_OZS_TGY_14_0013
Model Name
Galaxy Tab A8 (2019)
Model Number
SM-T295C
Service Provider Software Version
SAOMC_SM-T295C_TGY_TGY_RR_0008
Model Name
Galaxy Tab A7
Model Number
SM-T505
Service Provider Software Version
SAOMC_SM-T505_OZS_TGY_12_0017
Model Name
Galaxy Tab A7 Lite
Model Number
SM-T225
Service Provider Software Version
SAOMC_SM-T225_OZS_TGY_14_0019
Model Name
Galaxy Tab Active5
Model Number
SM-X306B
Service Provider Software Version
SAOMC_SM-X306B_OXM_TGY_16_0009
Model Name
Galaxy Tab Active3
Model Number
SM-T575
Service Provider Software Version
SAOMC_SM-T575_OXM_SEK_13_0004
2) Ensure your device’s software is up to date.
3) Check your device’s Service Provider Software Version:
a. If the last two digits are equal to or higher than those listed in the table, no further action is needed.
b. If the last two digits are lower than those listed in the table, a System Configuration Update is required.
Note:
Above status is based on models running on latest software.
Depends on the network service provider, your device may not support Emergency Call via VoLTE. You may contact Samsung for detail.
Older models out of the above list do not support Emergency Call via VoLTE.
You may click on the title below to watch the tutorial of corresponding topic:
Step 3. You can check the Model name and Model number.
Example: As referred to above images, the product name is "Galaxy A42 5G" and the model number is "SM-A4260" for the device shown in the demonstration.
Step 4. You may check Service provider software version here.
Example: As referred to above images, the service provider software version is "SAOMC_SM-A4260_TGY_TGY_12_0012" for the device shown in the demonstration.
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