Software Upgrade

Keep your mobile up-to-date, safely and quickly

Upgrade to the latest software available for your phone, and enjoy enhancements like new features, extra speed, improved functionality, OS upgrade and fixed for any bug.

Keep your mobile up-to-date, safely and quickly

What is benefits of software upgrade?

Release the up-to-date software version continuously for:

1. Improvements of performance and stability.

2. Resolve the potential problems by fixing bugs and errors.

3. OS upgrade and new features experience.

How to check for the latest software version?

Option 1. OTA(over the air) without cable

Go to Settings > (More) > About device > Software update > update

Before upgrade by OTA,

- Recommend using a proper Wi-Fi network to avoid abnormal carrier data fee.

- Make sure to charge the battery (more than 50% capacity) and to have the enough device memory. (at least 1GB )

- Do not remove the battery during upgrade.

- Do not use the rooted device.

Option 2. Computer with a cable

Install the 'Kies' and run it after connecting your phone. Simply follow the instructions shown in the 'Kies' software upgrade menu.

Option 3. Visiting the shops

Samsung Experience Shops(SES) are supporting the Smart Service* with software upgrade. Ask software upgrade service to Samsung experience Consultant at Samsung Experience Shop; you can enjoy the Samsung device, its accessories and contents freely during the upgrade time.

* Smart Service may not be available in some shops under space condition.

Q&A

Q. I'm concerned about my personal data loss like contacts and photos after software upgrade.
A. All user data is preserved after upgrade. However, we recommend you backup the data before upgrade.
Q. When I use OTA software upgrade wirelessly, I found the packet data is necessary. Does it charge the fee?
A. It's depend on the policy of your network provider. It's recommended to use the available Wi-Fi network.

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Office Hours: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us