Galaxy Z Premier Service

Your Galaxy foldable device comes with specialized customer care services designed to deliver the best possible product experience to our valued customers.

Galaxy Z Concierge

Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your enquiries. Reach out to us on Live Support via Live Chat (Open 24 Hours). Alternatively, you may call our call center consultants at 3698 4698 (09:00-24:00).

* For Macau customer service, please call 0800 333


1-year Samsung Care+ Protection

You are entitled to a one-time main screen replacement service within 1 year from the device purchase date*. No pre-registration isrequired to get this offer
* Replacement Cost of Inner Screen upto HK$4,300 subject to HK$1,040 service fee.
* Z Flip 4G: This promotion is ended on December 31, 2020.
* Z Flip 5G: This promotion will be ended on June 30, 2021.

For the usual price payable for screen replacement or repair not covered under the Galaxy Z Flip Premier Service, please click here for more information.

Screen Protector Benefits

We will provide you with free original main screen protector service for *TWO times within one year from the purchase date.
Please make an appointment at Live Chat Support to redeem it before you go to Samsung Customer Service Center in Hong Kong.

* For Z Flip 4G Version, we will provide free original main screen protector service for ONE time only.

Mobile Information Transfer Service

Help transfer your data from an old smartphone to a new smartphone (including phonebook contacts, music, photos, messages and WhatsApp data).

Z Flip 5G pre-booking Fast line

( For Z Flip 5G only )



We have reserved "Z Flip 5G Express Fast line" service for you to save your waiting time when you head down to our service center.

You just need to choose the " Z Flip Service" at the queuing machine when you arrive at the service center, our CS consultants will provide priority assistance to you.

D2D Plus

( For Z Flip 5G only )


If your device needs to be repaired, we can arrange ONE-time free-of-charge round-trip pick-up and delivery service (Originial Service Value: HK$800/ trip) for you, and conduct a diagnostic device check at your doorstep before collecting the device. You may call our center hotline at 3698 4698 (09:00-24:00) for appointment.

*We can arrange Same Day diagnostic device checks service, if you call at 10:00 - 14:00 (Monday to Friday, except public holiday).

50% Parts Replacement Discount

( For Z Flip 5G only )


Within 2 years from your purchase date, you can get a one-time 50% savings on exclusive parts replacement discount . Parts eligible for discount include

1. Battery replacement (Original Price: HK$840)
2. Front Display (Original Price: HK$1080) and Back Glass * replacement due to cracked and/or cosmetic damage

* Front Display and Back Glass replacement only appliable for the same color as per purchase invoice.

Video Consultation

( For Z Flip 5G only )

Worry-free video consultation will be exclusive for you to communicate with our customer service consultants at your convenience. Appointment is subject to limited quota, first come first served. (This promotion will end on June 30, 2021)

* Please make appointment with us on Live Support via Live Chat (Open 24 Hours). Service hours for Video Consultation will be available on Monday to Friday 10:00a.m. to 4:00 p.m.


Live Chat

** Video call will be conducted via "Microsoft Teams" Meeting.

1:1 Training

( For Z Flip 5G only )

Get much more from our 1 on 1 privileged education coursewhich will be conducted in our service center,so that you can experience amore premier service.

Appointment have limited quota, first come first served. Act Now!
(This promotion will be ended on June 30, 2021.)

Please make appointment with us on Live Support via Live Chat (Open 24Hours).