My Samsung fridge-freezer ice maker does not produce enough ice. What should I do?

Last Update Date : Apr 02. 2018

Samsung fridge-freezers produce about 120 ice cubes per day, which is in line with most manufacturer specifications. 

Empty the ice tray and let the unit run for 24 hours. If fewer than 50 cubes are produced during the 24-hour test then your refrigerator requires service.

 

 

If your freezer is producing 50 to 90 cubes per day try the following: 

● Set the freezer temperature display to a lower setting. Freezer temperature must be 0°C for the ice maker to work properly. 

● Make sure that the water valve on the refrigerator water supply line is completely open. You can find the water valve where the refrigerator water supply line taps into your house water line. 

● If you have a water filter in your refrigerator change the filter cartridge. For instructions see your users manual. 

 

 

If you want your freezer to produce more than 120 ice cubes in a day try the following: 

● An ice maker typically makes 1 tray of ice every 90 minutes. To shorten the amount of time the freezer takes to produce a tray of ice set the freezer temperature display to a lower setting. 

● If your refrigerator has a Power Freeze function press the Power Freeze button to speed up the ice-making process. In the Power Freeze mode both the compressor and the freezer fan run for 10 hours continuously. The ice-making interval will be reduced from 90 minutes to 55 minutes. If
the ice bucket fills in fewer than 10 hours then Power Freeze will stop automatically.

Note: if you have just installed your refrigerator it will take 6 to 12 hours for the refrigerator to produce ice. You should throw away the first three batches of ice cubes that the ice maker produces (approximately 30 cubes) to ensure the ice-maker is making ice from clean water. 

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Live Chat support with a Samsung product expert.
Office Hours: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

+852 36984698Hong kong

Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

+852 21219088Samsung Pay

We’re available 24 hours a day, 7 days a week.

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us