How to verify authentic Galaxy Buds series
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Purchasing a set of earbuds from the Galaxy Buds series is an investment in a premium sound experience. However, to avoid counterfeit versions on the market, it can be helpful to recognise some crucial details of the authentic product. Using the information below, check if your earbuds are genuine Galaxy Buds series and enjoy the optimal sound experience they provide.
Other details to notice
Apart from the product specific details, there are other elements that can help you check if your earbuds are truly a Samsung Galaxy product.
Charging case battery status LED indicator
The external LED light turns on for five seconds after closing the lid to indicate the case’s battery level and displays a different colour (green, yellow or red) depending on the battery level.
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Authentic Samsung Galaxy Buds series |
Unauthorised third-party products |
|---|---|
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Will include a warranty card |
Might not include a warranty card |
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Difficult to disassemble |
Frequently come apart easily |
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Labels on the cradles, cases and boxes are generally laser printed and clear with a smooth texture |
Labels on the cradles, cases and boxes are not laser printed and are frequently blurry with a rough texture |
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Box label will have a Buds specific logo |
Box label will have a generic icon to represent the device |
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Outer box is not wrapped in plastic |
Outer box can frequently come wrapped in plastic |
Disclaimer: The characteristics described in this article are some information to help customers identify suspicious products. The content in this article does not guarantee authenticity or legitimacy of purchase.
If the above information does not match what your product is showing, you may check the User Manual for your product. If you are unable to solve the problem, please contact us for further assistance.
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