What to do if my Galaxy Buds+ does not connect properly ?

Last Update Date : Jun 24. 2020

In case you experience connection issues with your Galaxy Buds+, please check all of the solutions outlined in detail below to resolve the issue. If the problem persists, you can visit the Samsung Service Center with your device to receive further assistance.

Check to see if you have fully charged your earbuds

  • It is recommended to fully charge the battery before using the earbuds for the first time or when they have been unused for extended periods. When you charge the battery for the first time or when the battery is completely discharged, minimum of 30 minutes is required to get it started.
  • To charge the earbuds, insert them into the corresponding slots, and then connect the charger.
  • The charging case, which has a built-in battery, is charged along with the earbuds that are in the charging case. The charging case may not close properly if you attach the wing tips or ear tips in the wrong direction.

 

earbuds and charging case

Note: Do not charge the earbuds using a power source such as a computer or notebook. It can cause the earbuds to charge slower.

Check the Bluetooth connection of your Galaxy Buds+ and your mobile deviceClick to Expand

Check for updates to the app software for Galaxy Buds+ and software for your mobile deviceClick to Expand

Check if you need to restart your earbudsClick to Expand

Note: Device screenshots and menu may vary depending on the device model and software version.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Live Chat Support

Get Samsung product support services through live chat:
Mobile Device, Computer Enquiries & Samsung Pay | Monday to Sunday (Including Public Holidays) : Open 24 Hours
TV, AV & Home Appliances | Monday to Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

At Your Service

A portal to register your product, request for a callback, schedule an appointment at our Service Centres and much more

Online Pre-booking Service

Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available

Call

36984698Hong kong

Operation Hour:
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-12am
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

0800 333Macau

Operation Hour:
Mobile Device, Computer Enquiries | Monday to Sunday (Including Public Holidays) 9am-12am
TV, AV & Home Appliances | Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday: 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday to Sunday (Including Public Holidays) 9am-12am

* For Printer inquiry, please visit HP official web page .

Customer
Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us