How to start Samsung Remote Management for TVs?
1. Call 3698 4698 and ask for remote support.
2. Open the menu on your TV and go to Support section.
(*Press "Smarthub" button on your remote for 5 secs for 2013 TVs
3. Select Remote Management and provide 8 digits Pin# to the tech expert.
4. The tech expert will then access your TV and start the remote diagnose service.
For more information, please visit Samsung Remote Management support page.