Galaxy Z Fold3 | Flip3 5G
Galaxy Z Fold3 | Flip3 5G
Premium Service
Your Galaxy foldable device comes with specialized customer care services designed to deliver the best possible product experience to our valued customers.
Galaxy Z Concierge
Need assistance? Our Galaxy Z consultants are available 24/7 to assist you with your enquiries. Reach out to us on Live Support via Live Chat (Open 24 Hours). Alternatively, you may call our call center consultants at 3698 4698 (09:00-24:00).
* For Macau customer service, please call 0800 333
Screen Protector Benefit
We will provide you with one free original main screen protector service within one year from the purchase date.
* Please make an appointment at Live Chat Support to redeem it before you go to Samsung Customer Service Center in Hong Kong.
Mobile Information Transfer Service
Help transfer your data from an old smartphone to a new smartphone (including phonebook contacts, music, photos, messages and WhatsApp data).
Please make online reservation in advance
Galaxy Z Express Fastline
We have reserved Express Fastline service for you to save your waiting time when you head down to our service center, our CS consultant will help you in priority.
*Service is only available in Hong Kong
Door to Door Plus
( For Galaxy Z Fold3 5G only )
We can arrange ONE time free of charge round trips pick-up and delivery service (Service Value HK$800/ trip) for you when device needs to be repaired and a diagnostic device check at your footstep before collecting the device. You may call our center hotline at 3698 4698 (09:00-24:00) for appointment
＊We can arrange Same Day diagnostic device check service, if you call at 10:00 - 14:00 (Monday to Friday, except public holidays)
*Service is only available in Hong Kong
Video Consultation
( For Galaxy Z Fold3 5G only )
Worry-free video consultation will be exclusive for you to communicate with our customer service consultants at your convenience. Appointment have limited quota, first come first served. (This promotion will be ended on December 31, 2021)
* Please make appointment with us on Live Support via Live Chat (Open 24 Hours). Service hours for Video Consultation will be available on Monday to Friday 10:00a.m. to 16:00 p.m.
** Video call will be conducted via "Microsoft Teams" Meeting.
One on One Personal Tutorial
( For Galaxy Z Fold3 5G only )
Get much more from our one on one privileged education course which will be conducted in our service center, so that you can experience a more premier service.
Appointment have limited quota, first come first served. Act Now! (This promotion will be ended on December 31, 2021)
Please make appointment with us on Live Support via Live Chat (Open 24 Hours).
*Service is only available in Hong Kong
Samsung Care+ Protection ( Add-on Purchase )
Enjoy your Galaxy with added peace of mind. You can add-on Samsung Care+ service plan to experience the only care service that's provided by our experts.
For Samsung Care+ service plan coverage, please click here for more information.
Contact Info
Online
Face to face Support
Sign Language support Service
*Please make an appointment at Live Chat Support
