Galaxy Buds2 Pro
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Istaknuto
24-bitni Hi-Fi zvuk za kvalitetno iskustvo slušanja.
360 audio vas okružuje kao da ste tamo.
Ergonomski dizajn za udobno pristajanje.
Značajke
"Podrška za 24-bitni zvuk samo je početak nekih sveobuhvatnih poboljšanja."
Android Authority
08/2022
"Galaxy Buds2 Pro izgledaju kao Samsung slušalice koje smo čekali"
Digital Trends
08/2022
Od tvrtke Digital Trends. © 2022 Digital Trends Media Group. Sva prava pridržana. Koristi se pod licencom.
"Zvuk je oštar i jasan na svim razinama, a slušalice postaju lijepe i glasne pri višim frekvencijama."
Sammobile
08/2022
"Što se tiče vrhunskih slušalica, čini se da Samsung Galaxy Buds2 Pro ispunjava sve okvire."
Stuff
08/2022
- Ultimativni Hi-Fi zvuk u vašem uhu
- Jednostavno povezivanje
- Udobno pristaje Vašem uhu
- AI pomoć u vašem uhu
Galaxy AI is here
Poboljšajte svoje Galaxy AI iskustvo uz Galaxy Buds2 Pro. Sada imate prevoditelja u uhu. Uključite značajke prevođenja na svom Samsung Galaxy pametnom telefonu s uključenim Galaxy Buds2 Pro. Sprijateljite se bez jezične barijere kada razgovarate licem u lice ili preko telefona.
DOŽIVLJAJ ZVUKA
Očit izbor za kvalitetan zvuk
24-BITNI Hi-Fi ZVUK
Čujte zvuk
onakav kakav je zamišljen,
bežično
i odgovor široke frekvencije Dubokotonac
pruža dublje basove Visokotonac
proizvodi jasne visoke tonove
24-bit
Hi-Fi audio
INTELIGENTNA OPCIJA ANC
Stavlja Vaše
omiljene popise pjesama u središte pažnje
bolja je nego ikad.
Značajka Aktivno poništavanje buke (ANC)
bolja je nego ikad. Uz tri mikrofona visokog SNR-a (omjer signal-šum), Galaxy Buds2 Pro slušalice prate i eliminiraju više vanjskog zvuka — čak i tihe zvukove poput vjetra. 3
Prebacivanje na razgovore uživo jednostavno je uz značajku Detektor glasa.
Jednostavno počnite govoriti i Detektor glasa će isključiti ANC i aktivirati ambijentalni zvuk — omogućujući Vam da jasno čujete razgovor bez uklanjanja svojih Galaxy Buds2 Pro slušalica. 3
360 audiozapis
Slušajte
kao da ste tamo
Šta je 360 Audio?
360 Audio je značajka koja točno određuje smjer zvuka dok pomičete glavu, stavljajući Vaše uši ravno u scenu.
Pustite Zvučni lijevci u obliku stošca usmjereni su prema glavi lutke s lijeve i desne strane. Zatim, pet lijevaka zvuka gleda prema glavi sa svih strana. Zatim se lijevci pretvaraju u sferu koja okružuje cijelu glavu.
360 AUDIO
Aktivacija je jednostavna uz Samsung Galaxy
Za gledanje videozapisa sa prostorno svjesnim surround zvukom, otvorite aplikaciju Galaxy Wearable, idite na 360 audio i dodirnite prekidač za aktivaciju.
- *Dostupnost se može razlikovati osvino o državi, regiji, operateru ili uređaju.
- *Slika je simulirana u ilustrativne svrhe.
Otvorite aplikaciju Galaxy Wearables i aktivirajte "360 audio"
Uključite "Praćenje glave" za impresivno iskustvo
IMERZIVNO ISKUSTVO ZVUKA
Zvuk uključen za dublju dimenziju
- *Za optimalno iskustvo slušajte sa slušalicama za uši ili slušalicama na uređaju s podrškom za Dolby Atmos.
- *Pjesme su namijenjene za reprodukciju u okruženjima koja podržavaju Atmos samo u svrhu demonstracije Dolby Atmos tehnologije.
360 AUDIO SNIMANJE
Snimite svijet onako kako ga čujete
- *Slika je simulirana u ilustrativne svrhe.
- *360 audio snimanje dostupno je za Samsung Galaxy Z Fold4, Z Flip4 s Android One UI verzijom 5.0 ili novijom i mora se upariti s Galaxy Buds2 Pro.
- *Poboljšano praćenje glave i Direct Multi-channel podržani su s Android One UI verzijom 4.1.1 ili novijom.
360 AUDIO SNIMANJE
Stvorite videozapise sa zvukom od 360 stupnjeva
Prije nego pritisnete snimanje, otvorite napredne video opcije aplikacije Samsung Camera. Nosite svoj Galaxy Buds2 Pro i dodirnite prekidač za snimanje zvuka od 360°. Sada ste spremni za snimanje 3D zvuka.
- *360 audio snimanje dostupno je za Samsung Galaxy Z Fold4, Z Flip4 s Android One UI verzijom 5.0 ili novijom i mora se upariti s Galaxy Buds2 Pro.
- *Podrška za 360 zvuk i praćenje glave može se razlikovati ovisno o aplikaciji i sadržaju.
Poslušajte kreatore
- *Za optimalno iskustvo slušajte sa slušalicama za uši ili slušalicama na uređaju s podrškom za Dolby Atmos.
- *360 audio snimanje dostupno je za Samsung Galaxy Z Fold4, Z Flip4 s Android One UI verzijom 5.0 ili novijom i mora se upariti s Galaxy Buds2 Pro.
- *360 Audio i podrška za praćenje glave mogu se razlikovati ovisno o aplikaciji i sadržaju.
-
Vlog i društvene mrežePustite
Mlada žena čeka na peronu vlaka. Vadi futrolu za Galaxy Buds2 Pro i stavlja slušalice u uši. U aplikaciji kamere aktivirano je 360 Audio snimanje. Provjerava šminku u selfie kameri svog Galaxy Z Flip4. Dok vlak ulazi u stanicu, aktivira se prekidač za snimanje zvuka od 360 stupnjeva. Ukrcava se na vlak. Zatim se ponovno aktivira prekidač 360 Audio snimanje dok ona čeka na pješačkom prijelazu tijekom dana. Na desnoj ruci drži držač za Galaxy Buds2 Pro. Odjednom, dan se mijenja u noć. Zatvara kolijevku i prelazi pješački prijelaz sa slušalicama u ušima. Zatim je viđena kako hoda tunelom za pješake, snimajući svojim Galaxy Z Flip4. Zatim pozira pred kamerom iz sjedećeg položaja. Zatim dolazi kući, stavlja svoje slušalice u kolijevku i skače u krevet da spava. Samsung logo.
-
Glazba i plesPlay
Mladić dodiruje svoju slušalicu u desnom uhu. Zatim je grupa mladića, uključujući i njega, viđena zajedno u plesnom studiju kako plešu hip hop. Različiti kutovi i njihove snimke pokazuju njihovu interakciju s kamerom na dinamičan način. Zatim se aktivira prekidač za snimanje zvuka od 360 stupnjeva. Snimaju se kako plešu s uključenim selfie načinom, koristeći 360 Audio snimanje. U isto vrijeme zaslon tražila koji vide prikazuje se iznad telefona koji čovjek drži. Tražilo nestaje i oni plešu za kamerom. Zatim naprave krug i nastave plesati. Prekidač 360 Audio snimanje je aktiviran. Odjednom, skoče zajedno i vrate se van na pločnik. Prekidač 360 Audio snimanje je aktiviran. Nastavljaju plesati ulicom. Samsung logo.
-
Sport i aktivnostiPlay
Mlada žena sjedi na otvorenom. Ona uzima svoje Galaxy Buds2 Pro slušalice iz ležišta i stavlja ih u svoje uši. Zatim hoda dok u jednoj ruci nosi skejtbord, au drugoj koristi svoj Galaxy Z Flip4. Koristeći aplikaciju kamere u selfie modu, ona uključuje snimanje zvuka od 360 stupnjeva. Istovremeno je aktiviran prekidač za snimanje zvuka od 360 stupnjeva. Snima se kako pozira pred kamerom, a zatim vozi skateboard u parku. Postoje razne snimke na kojima se vrti na skateboardu i obilazi park sa slušalicama u ušima. Prekidač se aktivira dvaput. Polako se zaustavlja i kamera joj vidi leđa. Samsung logo.
JEDNOSTAVNO POVEZIVANJE
Vaš je život
usklađen
UPARUJTE SE S LAKOĆOM
Otvorite skočni prozor
i dodirnite
Galaxy Buds2 Pro slušalice automatski će se pojaviti na Vašim Samsung Galaxy uređajima i biti spremne za povezivanje jednim dodirom. Ne može jednostavnije.
*Zahtijeva Samsung Galaxy uređaje s Androidom 10 i novijim ili SmartThings aplikacijom verzijom verzijom 1.7.85.
Automatsko uključivanje Samsung Galaxy Buds2 Pro slušalica inteligentno otkriva mobilne aktivnosti i neprimjetno prebacuje svoju vezu na Vaš Samsung Galaxy telefon, tablet i sat. Prebacivanje da biste se javili na telefon radi čak i kada ste spojeni na Samsung TV. Nakon što se Galaxy Buds2 Pro slušalice povežu sa Samsung TV-om putem Bluetootha, nema potrebe da vadite slušalice da biste odgovorili na poziv. Na dolazne pozive možete odgovoriti tako da jednostavno dodirnete Galaxy Buds2 Pro slušalice dvaput 6
SMARTTHINGS FIND APLIKACIJA
Pratite svoje
Buds slušalice
ERGONOMSKI DIZAJN
Stil u skladu s Vama
UDOBNE
Udobne
za Vas
BOJE
Boje koje
određuju pravu boju za Vas
I slušalice i kutijica dostupni su u nizu vrhunskih boja. Svaka je slušalica polirana do visokog sjaja, dok mat unutrašnjost daje mekoću na dodir. 12
Galaxy Buds2 Pro kutijica i slušalice grafitne boje
Galaxy Buds2 Pro slušalice i kutijica bijele boje
Galaxy Buds2 Pro kutijica i slušalice ljubičaste boje
I slušalice i kutijica dostupni su u nizu vrhunskih boja. Svaka je slušalica polirana do visokog sjaja, dok mat unutrašnjost daje mekoću na dodir. 12
GALAXY IZVRSNOST
Svira sve
hitove
GALAXY IZVRSNOST
Svira sve hitove
Dvije ljubičaste Galaxy Buds2 Pro slušalice lebde na sredini zaslona.
-
Baterija
Dobijte do pet sati kontinuirane reprodukcije s uključenim ANC-om i do 18 sati u kutijici. 13, 14, 15 -
Bluetooth 5.3
Bluetooth 5.3 je dostupan, a LE Audio će s vremenom biti podržan. 16 -
Razina otpornosti na vodu IPX7
Igraj dalje. Kiša ili sunce. Galaxy Buds2 Pro vodootporan je na znoj, vodu i prolijevanje. 17,18
Baterija
Dobijte do pet sati kontinuirane reprodukcije s uključenim ANC-om i do 18 sati u kutijici. 13, 14, 15%Bluetooth 5.3
BT 5.3 je dostupan, a LE Audio će s vremenom biti podržan. 16Razina otpornosti na vodu IPX7
Reproducirajte. Bilo po kiši ili suncu. Galaxy Buds2 Pro slušalice otporne su na znoj, vodu i prolijevanje.17USPOREDITE
Vaše Vas sljedeće
slušalice
zovu
-
Galaxy Buds2 Pro
Kvaliteta zvuka24-bitni Hi-Fi
Dvosmjerni zvučnik
ANCyes+ 3 mikrofona visokog SNR-aAmbijentalni zvukyesPrepoznavanje glasayesBluetooth ver.Verzija 5.3Automatsko prebacivanje 6yesBixby glasovno buđenje 19yesVrijeme reprodukcije 13Do 5 sati (s uključenim ANC-om)
Do 8 sati (s isključenim ANC-om) -
Galaxy Buds2
-
Galaxy Buds Live
Kvaliteta zvukaJednosmjerni zvučnikANCyesAmbijentalni zvukno -Prepoznavanje glasano -360 AudioyesBluetooth ver.Verzija 5.2SmartThings Find 8yesAutomatsko prebacivanje 6yesBixby glasovno buđenje 19yesVrijeme reprodukcijeDo 6 sati (s uključenim ANC-om)
Do 8 sati (s isključenim ANC-om)
Dvosmjerni zvučnik
Do 8 sati (s isključenim ANC-om)
Do 7,5 sati (s isključenim ANC-om)
Do 8 sati (s isključenim ANC-om)
- *Dostupnost boja, veličina i modela uređaja može se razlikovati ovisno o zemlji ili regiji.
- **Vrijeme reproduciranja zvučnih zapisa ispitano je uparivanjem pretproizvodnog modela Samsung Galaxy Buds2 Pro/Galaxy Buds2/Galaxy Buds Live slušalica s Galaxy pametnim telefonom odnedavno dostupnim na tržištu, uz uključen/isključen ANC. Stvarni vijek baterije može se razlikovati i ovisi o uvjetima upotrebe, postavkama, broju punjenja, jačini signala Bluetooth tehnologije i drugim čimbenicima.
ECOSYSTEM
Snaga povezanosti Samsung Galaxy uređaja
*Galaxy Z Flip4, Galaxy Z Fold4, Galaxy Watch5 i Galaxy Watch5 Pro prodaju se zasebno.
- Potreban je Samsung Galaxy uređaj s One UI sučeljem verzije 4.0 ili novijom.
- Podrška za 24-bitni zvuk može se razlikovati ovisno o aplikaciji.
- Zahtijeva uključivanje funkcije Voice Detect u postavkama aplikacije Galaxy Wearable.
- 360 Audio dostupan samo na Samsung Galaxy pametnim telefonima i tabletima s Android One UI verzijom 3.1 ili novijim.
- Poboljšano praćenje glave i Direct Multi-channel podržani su s Android One UI verzijom 4.1.1 ili novijom. Podrška za 360 Audio i praćenje glave može se razlikovati ovisno o aplikaciji i sadržaju.
- Značajka Automatskog prebacivanja dostupna je samo na Samsung Galaxy pametnim telefonima i tabletima s OneUI 4.1 ili novijim i Galaxy Watch 4 serije ili novijim. Samsung Galaxy uređaji moraju biti prijavljeni na Samsung račun kako bi omogućili značajku automatskog prebacivanja. Značajka automatskog prebacivanja za Samsung TV dostupna je samo na Samsung TV-ima koji su lansirani u veljači 22. ili kasnije nakon ažuriranja firmvera od srpnja 2022. Automatsko prebacivanje s TV-om dostupno je samo za upućivanje i primanje telefonskih poziva.
- Kad se baterija isprazni, prati na temelju zadnje povezane lokacije.
- Aplikacija SmartThings Find dostupna je samo na Samsung Galaxy uređajima s Androidom 8 ili novijim
- SmartThings Find aplikacija nije podržana u Kini.
- Da biste primili obavijest, u aplikaciji SmartThings Find morate uključiti primanje obavijesti u postavkama.
- Smanjenje veličine od 15% u usporedbi s Galaxy Buds Pro na temelju volumena veličine. Veličina vrhova za uši može se prilagoditi za veću udobnost.
- Dostupnost boja ovisi o zemlji, regiji ili operatoru.
- Slušalice pružaju do 5 sati reprodukcije s uključenim ANC-om, dok kućište pruža do 18 sati trajanja baterije kada su kućište i slušalice napunjene do 100%. Na temelju internog testiranja. Vrijeme reprodukcije zvuka testirano uparivanjem pretprodukcijskih slušalica Galaxy Buds2 Pro s nedavno izdanim pametnim telefonom Galaxy sa zadanim postavkama uključujući uključen ANC. Stvarno trajanje baterije može varirati i ovisi o uvjetima korištenja, postavkama, broju punjenja, jačini Bluetooth signala i drugim čimbenicima.
- Vrijeme reprodukcije može se razlikovati ovisno o odabranim postavkama.
- Tipični kapacitet testiran je u laboratorijskim uvjetima treće strane. Tipični kapacitet procijenjen je prosječni kapacitet u odnosu na odstupanja u kapacitetu baterije među uzorcima baterija ispitanih prema normi IEC 61960-3. Nazivni kapacitet je 58 mAh za slušalice i 500 mAh za kutijicu za punjenje. Stvarno trajanje baterije može se razlikovati ovisno o mrežnom okružju, obrascima upotrebe i drugim čimbenicima.
- Neki uređaji, posebno oni koje Bluetooth SIG nije testirao ili odobrio, mogu biti nekompatibilni sa slušalicama. LE Audio bit će dostupan kasnije ove godine.
- IPX7 se temelji na laboratorijskim testnim uvjetima za uranjanje u slatku vodu do 1 metar do 30 minuta.
- Ne preporučuje se korištenje na plaži ili bazenu. Kutija za punjenje nije vodootporna. Ako su umetci za uši oštećeni, nije zajamčeno da su vodootporni. Ako su slušalice ili vaše ruke mokre, moraju se temeljito osušiti prije rukovanja ili stavljanja u kućište za punjenje. Ako ih stavite u kućište za punjenje bez sušenja, slušalice se mogu oštetiti.
- Dostupnost usluge Bixby može se razlikovati ovisno o zemlji; Bixby prepoznaje odabrane jezike i određene naglaske/dijalekte; Potrebna je prijava na Samsung račun i podatkovna mrežna veza (Wi-Fi ili podatkovna mreža).
- IPX2 temelji se na uvjetima laboratorijskog ispitivanja za vodu raspršenu pod kutom od 15° ili manje.
Tehnički podaci
-
Težina slušalice (g)
5.5 g
-
Inačica Bluetootha
Bluetooth v5.3
-
Senzori
Akcelerometar, žiroskopski senzor, Hallov senzor, senzor blizine, senzor za dodir, VPU (jedinica za snimanje glasa)
-
Broj mikrofona
6 Visoki SNR (omjer signala i šuma)
-
Zvučnik
Prilagođeni koaksijalni 2-smjerni
-
Ambijentalni zvuk
Da
-
Aktivno poništavanje buke
Da
-
Prepoznavanje glasa
Da
-
360 Audio
Da
-
Audio kodek
SSC (Samsung Seamless Codec) HiFi,AAC,SBC
-
Otvor za zrak
Da
-
Inačica Bluetootha
Bluetooth v5.3
-
Bluetooth profili
A2DP,AVRCP,HFP
-
Automatski prekidač
Da
-
Akcelerometar, žiroskopski senzor, Hallov senzor, senzor blizine, senzor za dodir, VPU (jedinica za snimanje glasa)
-
Dimenzije slušalice (VxŠxD, mm)
21.6 x 19.9 x 18.7 mm
-
Težina slušalice (g)
5.5 g
-
Dimenzije kućišta (VxŠxD, mm)
50.2 x 50.1 x 27.7 mm
-
Težina kućišta (g)
43.4 g
-
Izdržljivost
IPX7 otpornost na vodu (slušalice)
-
Uklonjiva
Ne
-
Vrijeme razgovora/Glasovni poziv
Do 14 (slušalice 3.5)
-
Vrijeme reprodukcije audiozapisa
Do 18 (slušalice 5)
-
Kapacitet baterije (Slušalica) (mAh, tipično)
61 mAh
-
Kapacitet baterije (Kućište) (mAh, tipično)
515 mAh
-
SmartThings Find
Da
-
Bixby glasovno buđenje
Da
-
Podsjetnik za istezanje vrata
Da
Recenzije
Galaxy Buds2 Pro
Recenzije sa slikama i videozapisima
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2025-09-06
CX
Thank you for taking the time to share with us this review of your Galaxy Buds2 Pro, Jed. We are ready to assist you with getting the best experience out of these premium earbuds, which are designed to offer high-quality sound with the best comfort. Please follow this link, where you can watch a useful short video about how to wear them correctly for the best experience: https://www.youtube.com/shorts/xbi-83NIQfE You can also use the set of ear tips that come in the box for the best fit. On this other link instead, you can find another useful guide about how to fix any issue with Active Noise Cancelling (ANC) not working, which is useful for your model: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/ If you need more help with this, please also don't hesitate to speak to our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2025-09-05
Scotland
CX
We appreciate the time you’ve taken to let us know your wonderful feedback, and we’re thrilled to know you’re enjoying your Galaxy Buds2 Pro! ^EW at Samsung Support
2025-07-03
2025-07-02
2025-06-17
Cheltenham
CX
Great to see that you are enjoying the battery life and noise cancellation on your Buds2 Pro, Tiffany! The battery can last up to 18 hours in combination with the case, allowing you to enjoy distraction-free audio all day. To ensure that calls can go through on your Buds, please make sure that the permission is activated for the Wearable app. You can do this on your connected phone in Settings > Apps > Galaxy Wearable > Permissions > Phone > Allow. Please note that if you have a non-Samsung phone, these steps may differ. If this issue persists, please don't hesitate to reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ Once this issue is resolved, we're certain that you will be able to thoroughly enjoy your awesome Buds. ^SK at Samsung Support
2025-05-08
CX
We are glad to read that you are enjoying a magnificent and powerful sound experience with your amazing Galaxy Buds2 Pro, Regalo! This fantastic product will help you reach new heights of sound in great smartness and comfort! ^CL at Samsung Support
2025-04-28
2025-04-09
Aberdeenshire
CX
We are thrilled to see you are enjoying your Buds2 Pro! Thanks to the Active Noise Cancellation, you can fully immerse yourself into your favourite tunes! ^LB at Samsung Support
2025-03-20
CX
We are glad to see you are liking your Buds2 Pro. We provide three different sized tips to help get you the best fit, they include small, medium and large. We do our very best to make our Buds suitable for all of our customers, however, all ears are different and can be hard for us to maintain this. Your feedback is greatly appreciated, and we will take this on board to help improve our products. ^LB at Samsung Support
2025-03-18
2025-02-04
South East
2025-01-20
London
![[D] Alternative Text](https://video.api.bazaarvoice.com/bd8a4cad-7c37-4101-ad1f-effd894bb263/thumbnail/image-00001.png)
CX
We are glad to see that you rated the amazing Galaxy Buds2 Pro five full stars, Nich! The superb sound quality of these earbuds paired with their ergonomic design make them brilliant from start to finish! ^CL at Samsung Support
2025-01-08
London
CX
We are sorry to read that you experienced this type of issue with your Galaxy Buds2 Pro. Here at Samsung, we take the safety of our customers and the correct operation of our products very seriously. We recommend getting in touch with one of our Support Teams as soon as possible, who will be able to offer you full support with this. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we would like to reassure you that all our wearable products, including the Galaxy Buds2 Pro, go through a series of thorough tests to ensure they meet our high standards of quality. ^CL at Samsung Support
2025-01-04
CX
Thank you for taking time to review your Buds2 Pro! We'd recommend contacting our Support Teams who will be happy to help with any issues you may have. You can find their contact details and opening hours here: https://www.samsung.com/uk/support/contact/ ^LB at Samsung Support
2024-12-13
Merseyside
CX
This is not what we like to see, so we'd like to help get your Buds2 Pro back to delivering the flawless sound quality that you were enjoying. We'd recommend speaking to our Customer Support team so that they can look into this with you, and go thorough all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6425v5h5d ^DB at Samsung Support
2024-11-27
2024-10-27
CX
This is not what we like to see, and we can certainly understand your frustration. We do design all our products to provide a lengthy and reliable service, so we regret seeing that this has not been your experience. It is correct that our warranty is repair based rather than replacement, and we would always look into all available options to get any device back to perfect working order as quickly as possible. ^DB at Samsung Support
2024-10-10
CX
We are sad to see you are facing issues with your Buds2 Pro. We want you to enjoy these stunning Buds, and we know this will happen once it has been inspected. Please liaise back with our colleagues who can get this resolved for you. You can find their contact details and opening hours here: https://spr.ly/6420qrOEe ^LB at Samsung Support
2024-09-10
2024-09-06
CX
We did design your Buds2 Pro to be compatible with as many of our customers as possible, Crissa, but we would be unable to accommodate for all circumstances. We do understand your frustration, however, and do hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support
2024-08-13
2024-08-09
London
CX
Thank you very much for your review. We are pleased to see that you are enjoying the sound quality, however, we're sorry that the Buds2 Pro are slipping out of your ears. For a guide on how to wear the buds, we recommend checking out this link: https://spr.ly/6426YF7Xs. ^CR at Samsung Support
2024-08-05
CX
We are sorry to read that, although you are happy with the impressive sound quality of the Galaxy Buds2 Pro, you are not finding them comfortable and secure in your ears, Oliver. Please follow this link, from our colleagues abroad, where you can find an easy step-by-step guide about how to wear these earbuds correctly, while also making the most of the three different sizes of wing tips included in the box, for the best fit: https://spr.ly/6425Yi8c7 If you need more assistance with making the most of your earbuds, please don't hesitate to speak to our friendly Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6427Yi8ch ^CL at Samsung Support
2024-07-29
2024-07-29
Basingstoke
2024-07-29
Samsung UK Reviews Team
Thank you for your review. We are thrilled to see that you love your Buds2 Pro. However, we're sorry that the bass has suffered after being put through the wash. If you would like to discuss you repair options to ensure your Buds return to working at that best, please don't hesitate to get in touch with our Technical Support Team directly! You can find all our contact methods and their operating hours here: https://spr.ly/6422cFlza. ^CR at Samsung Support
2024-07-26
Samsung UK Reviews Team
We do regret seeing that you have had an issue with your Buds 2 Pro, so if you have not done so already then we do recommend speaking to our Customer Support so that they can look into this with you and go through all available solutions. You can find details for the different ways to contact them, plus their opening time, by following this link: https://spr.ly/6424c5x20 ^DB at Samsung Support
2024-07-09
2024-07-07
Samsung UK Reviews Team
We appreciate you taking the time to share your experience with the Buds2 Pro, Chris. We're sorry to learn you've encountered sound issues with each of your earbuds. We're committed to getting the resolved for you, so you can get back to enjoying the impressive sound quality. We recommend referring to this guide on our website for steps you can follow to improve the sound quality of your earbuds: https://spr.ly/64239tZil Your earbuds have a water resistance rating of IPX7, but certain conditions have to be met to retain this resistance. You can view the instructions on maintaining your earbuds on Page 43 of the user manual here: https://spr.ly/64249tZim If you need further assistance with your earbuds, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64259tZiW ^AP at Samsung Support
2024-07-07
Greater Manchester, England
Samsung UK Reviews Team
Thank you for your four-star review of the Buds2 Pro! We're pleased to hear that you're enjoying the amazing features and sound quality! It's great to know that the widget functionality on your phone enhances your experience, making it easy to monitor the battery and adjust noise and touch controls. We're also glad you're enjoying the 360 Audio and head tracking, which really enhance the immersive sound experience! We appreciate your honest feedback regarding the battery life and the case's tendency to show fingerprints, and we'll certainly take these comments on board. If you have any questions or need further assistance, please don't hesitate to reach out. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64249QIqk Once again, we appreciate your stellar review! ^AP at Samsung Support
2024-07-05
Samsung UK Reviews Team
Thank you so much for your lovely review, Steve! We are over the moon to see how pleased you are with your new Buds2 Pro! With impeccable audio quality, user-friendly controls and a plethora of wonderful features including ANC, Ambient Sound and Voice Detect, what's not to love! ^CR at Samsung Support
2024-06-30
Samsung UK Reviews Team
We are glad to read that you are so happy with your amazing Galaxy Buds2 Pro, Pete! These fantastic earbuds provide the ultimate convenience for your daily life thanks to their comfortable fit and superb sound quality. You can immerse yourself in your favourite tunes like never before with this fantastic product! ^CL at Samsung Support
2024-06-30
Samsung UK Reviews Team
Thank you for taking the time to share your insight with us, Ian. We are sorry to read that you are having trouble with your Buds2 Pro. We would like to speak with you directly about the Active Noise Cancellation issue, and another concerns you have. Please get in touch with our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/64239GVAR. ^CR at Samsung Support
2024-06-26
Scotland, UK
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are sorry to read that you are having trouble with the design of your new buds and find that are not suitable when using them at the gym. To ensure you get the very best fit, we recommend following the steps in the super useful guide: https://spr.ly/6420gQ8a4 ^CR at Samsung Support
2024-06-23
Glasgow
Samsung UK Reviews Team
We are sorry to read that the Active Noise Cancelling (ANC) feature of your Galaxy Buds2 Pro is not working as expected, Umr. It is also our understanding that you tried different settings, and that your earbuds are up to date, although you are still not satisfied. Please follow this link, from our colleagues abroad, where you can find a useful step-by-step guide about how to make the most of this feature, while also using it correctly: https://spr.ly/6427gjotU If you still need assistance with this, please also don't hesitate to contact our Support Teams. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6428gjotq ^CL at Samsung Support
2024-06-22
Samsung UK Reviews Team
Thank you very much for sharing your feedback with us, Sean. We are very sorry to read that the Buds2 Pro are not sitting securely in your ears. To ensure you get the best fit possible, please have a read through this handy guide: https://spr.ly/6426gb2rw ^CR at Samsung Support
2024-06-12
Huddersfield
Samsung UK Reviews Team
We are sorry to read that you cannot make the most of your Galaxy Buds2 Pro while working out because the sound is now partially blocked or muffled, Josh. We would love for you to continue making the most of the immersive and clear sound quality these earbuds are capable of, and we are ready to help. Please follow this link, shared from our colleagues abroad, where you will find comprehensive troubleshooting guides about how to fix any issue with the quality of the sound of your earbuds: https://spr.ly/64225WwsM If you need more help with this, please also don't hesitate to contact our Support Teams, who will also be able to book your earbuds for a repair, if needed. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/64235Wws3 ^CL at Samsung Support
2024-06-12
2024-06-09
Samsung UK Reviews Team
Thank you for sharing your feedback with us. We are happy to see that you are impressed by the sound quality, however, we are very sorry that the Buds did not arrive with alternate ear tips. The Buds2 Bro should indeed come with 3 sizes, small, medium and large, to ensure the perfect fit. Please get in touch with our Technical Support Team directly, so we can rectify this immediately. You can find all our contact methods and their operating hours here: https://spr.ly/64245p1D8. ^CR at Samsung Support
2024-06-04
Samsung UK Reviews Team
Thank you so much for your wonderful review! We are over the moon to see how impressed you are with your new Buds2 Pro! We know you're going to enjoy the wonderful audio and features to many years to come! ^CR at Samsung Support
2024-05-25
Samsung UK Reviews Team
Thanks for the five-star feedback! We are over the moon to see how impressed you are with the beauty and comfort of your new Buds2 Pro! Plus, with incredible sound and a plethora of useful features, they're the perfect earphones for all tech lovers! ^CR at Samsung Support
2024-05-22
Samsung UK Reviews Team
Thank you for your feedback. We are sorry to read that your Buds2 Pro is having trouble holding charge and has had to be sent in for repair. However, our expert engineers will do a wonderful job, and we are certain that once they are returned, you are going to enjoy them for many years to come! ^CR at Samsung Support
2024-05-22
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are sorry to read that you are experiencing trouble with the ANC feature of your Buds2 Pro. To ensure that no blockages are causing the issue you are experiencing we recommend checking out this guide on how to thoroughly clean your Buds: https://spr.ly/6421d4kbT If this does not resolve the issue, please don't hesitate to get back in touch, so we can continue to troubleshoot the issue. You can find all our contact methods and their operating hours here: https://spr.ly/6422d4kbp ^CR at Samsung Support
2024-05-18
2024-05-15
Samsung UK Reviews Team
It's fantastic to see that you've had flawless service from Buds2 Pro for all the time that you've had them. The professionally tuned sound delivers the crispest sound, and the Active Noise Cancellation will make sure that you only have to focus on the sounds that you want to, wherever you are. We're delighted to see that you're a fan of multiple devices from our different ranges, and that your Buds2 Pro are encouraging you to keep on exploring this particular corner of our Galaxy. ^DB at Samsung Support
2024-05-14
2024-05-11
Nottingham
Samsung UK Reviews Team
We are delighted to see that you are enjoying the incredible features, superb sound quality and comfortable design of your amazing Galaxy Buds2 Pro! Among all the advantages of these earbuds, Active Noise Canceling is certainly one of the most impressive. With 3 high SNR (Signal-to-Noise Ratio) microphones, the Galaxy Buds2 Pro track and eliminate more outside sound like never before. These brilliant earbuds let you focus on what matters with the best technology and comfort! ^CL at Samsung Support
2024-05-09
London
Samsung UK Reviews Team
We are sorry to read that you cannot enjoy the superb sound quality of your Galaxy Buds2 Pro because the right earbud has stopped charging and isn't connecting anymore. Please follow these two links, the first shared by our colleagues abroad, where you will find a series of steps about how to troubleshoot and resolve your issue on the first, and how to make sure your earbuds are charging correctly on the second: https://spr.ly/6429jvonB - https://spr.ly/6420jvon8 From the first link, simply click on the available options to view the relevant steps. We are confident the links above will be very useful. Still, if you need more support, please don't hesitate to reach out to our Support Teams, who will be ready to assist you further with this. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6422jvonE ^CL at Samsung Support
2024-04-30
London uk
2024-04-18
Dorset
Samsung UK Reviews Team
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds2 Pro, Jim. Although we are pleased to read that you are overall happy with the sound quality and design of your earbuds, we also appreciate that the Active Noise Canceling feature is not meeting your expectations. It is of the utmost importance to us to make sure you can enjoy these earbuds as much as you like, while keeping any unnecessary disturbances out, so you can focus on what matters to you wherever you are. Please follow these two links, the second shared by our colleagues abroad, where you will find a wealth of information about how to make the most of this specific feature with your earbuds: https://spr.ly/6423bMze5 - https://spr.ly/6426bMze2 If you are still experiencing an issue with it, please don't hesitate to get in touch with our Support Teams, who will be able to assist you further. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6427bMzeN ^CL at Samsung Support
2024-04-12
Samsung UK Reviews Team
Thank you for sharing your fantastic experience with the Buds2 Pro, Jack! We're thrilled to see you've been wowed by the stunning design and colour, and it's excellent to see you've teamed them up with the incredible S24 Ultra! ^AP at Samsung Support
2024-04-12
Yorkshire
2024-04-11
South West
2024-04-09
Berkshire
2024-04-08
Dudley, West Midlands
Samsung UK Reviews Team
Thank you for sharing your feedback with us. We are sorry to read that although you love the sound quality and noise-cancelling features, that you are not getting the right fit during exercise. We recommend checking out the following link for guidance on how to wear your Buds and get the most secure fit possible: https://spr.ly/6420w963k. ^CR at Samsung Support
2024-04-04
2024-03-22
Baildon, Essex
Samsung UK Reviews Team
Thank you for taking the time to raise this issue with us, Stevo. We are very sorry to read you are experiencing a fault with one of your Buds, however, we are certain we can help! To start, there are a few troubleshooting methods you can try: 1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears. 2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it. 3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds. Should these suggestions not work, please do not hesitate to contact our Technical Support Team directly, who will be happy to guide you further. You can find all our contact methods and their operating hours here: https://spr.ly/6421ZGTPb. ^CR at Samsung Support
2024-03-22
Samsung UK Reviews Team
Thank you very much for sharing your feedback with us, Chris. We are very sorry to read that you are unhappy with the design of your new Buds2 Pro and find that they are falling out of your ears. To ensure the best fit, it may be that you need to change the size of the silicone ear tips that go inside your ear canal. Choosing the perfect size will ensure a snug fit. Inserting the Buds correctly can also help with fit. We recommend checking out this handy video guide on how to insert and use the Buds for optimal performance: https://spr.ly/6427ZGPgt. ^CR at Samsung Support
2024-03-22
Aberdeen
Samsung UK Reviews Team
Thank you for sharing your positive experience with the incredible Buds2 Pro! We're thrilled to see you've been wowed by the fantastic sound quality and the array of features offered by your earbuds. ^AP at Samsung Support
2024-03-21
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. Although we are delighted to read that you impressed with the sound quality, we are very sorry that you are unable to fully enjoy this due to the design and having connectivity issues. As all ears are different, and can be tricky to get the perfect fit, however it is also about the way you inside the Buds and the placement. Doing this correctly can help when having issues with the comfort and getting them to sit securely in your ear. Here is a handy guide on inserting and using the Buds, which you may find useful: https://spr.ly/6427ZzsYL When it comes to connectivity, there are a couple of reasons that the Buds may not be holding a strong connection. For some simple troubleshooting tips, please check out this guide provided by our friends in the USA: https://spr.ly/6428ZzslK If you have followed the recommendations set out in both of these links are still unhappy with the Buds, please do not hesitate to contact our Technical Support Team, who will be happy to advise you further. You can find all our contact methods and their operating hours here: https://spr.ly/6420ZzslM ^CR at Samsung Support
2024-03-21
Samsung UK Reviews Team
We are pleased to read that you are finding your new and amazing Galaxy Buds2 Pro to be so comfortable and discreet when you wear them. As you mentioned, these brilliant earbuds won't just let you immerse yourself in your favourite tunes with the most realistic sound quality, but they will also sit comfortably and safely in your ears thanks to their ergonomic design. If you need any support with making the most of your Galaxy Buds2 Pro, please don't hesitate to contact our Support Teams, who are always happy to help. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6421khXE7 ^CL at Samsung Support
2024-03-20
Leicester
Samsung UK Reviews Team
We appreciate you taking the time to share your experience with the Buds2 Pro, Rahel. We're sorry to learn you're experiencing an issue with connectivity following a software update, and understand it's disappointing when you've had such an excellent experience using them prior to this occurring. Our US colleagues have put together a great guide that provides useful steps you can follow to ensure you're able to successfully connect your earbuds to your mobile device, you can view this here: https://spr.ly/6429kxnxH If you find you're still experiencing this issue after following the steps provided above, we recommend reaching out to our Support Teams, so they're able to help you get connected. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6420kxnxy We trust this guidance will help, so that you're able to get back to fully enjoying your earbuds. ^AP at Samsung Support
2024-03-16
Leeds, West Yorkshire
Samsung UK Reviews Team
Thank you for the extensive feedback regarding your Buds2 Pro, as it's fantastic to see that you're loving so many things about it. Their sleek design means they'll fit comfortably into most ear sizes, with additional tips being available to accommodate the rest, and they feel so natural that you'll often forget that you're wearing them. The Active Noise Cancelling feature means that you'll only have to focus on the sounds that you want to be listening to, so you can shut off the world around you and truly enjoy your favourite playlists or podcasts. Thanks to how effortlessly they'll connect with third party devices you'll be able to truly immerse yourself when catching up with the latest blockbusters, or when gaming. They'll also help you stay in touch with your world thanks to the seamless way that calls can be taken through them. Connecting them to the SmartThings app can not only boost their productivity, but also helps offer reassurance if you forget where you've put them down. We do aim to keep having them provide our customers with everything that they'd want or need, which is why we provide regular updates, and hope that a perfect balance can be found so that all aspects of them are working perfectly for all. ^DB at Samsung Support
2024-03-11
London
2024-03-07
London, UK
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. Active Noise Cancellation can be enabled with the Galaxy Wearables app, which is available on Android devices running Android 7.0 or higher and 1.5GB memory or above. Galaxy Buds2 Pro are not compatible with the iOS Buds app and can only be connected via Bluetooth, In which case, some features may not be available. If you are using an Android device and have the ANC enabled within the Galaxy Wearables app, you may not be getting the best performance If the earbuds are not properly worn or the earbuds do not fit tightly in your ears, if the size of the ear tip being used is smaller than your ear hole, or if the ear tip is not properly installed in the earbud groove. We recommend adjusting the way you wear the buds and try alternative ear tips. If you are still unable to use the Active Noise Cancellation feature, please do not hesitate to get in touch with our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6422XAPoo. ^CR at Samsung Support
2024-03-06
South west
Samsung UK Reviews Team
Thank you for bringing this to our attention, Eric. We're sorry to read that you have had an unpleasant experience with your Buds2 Pro. If you are sensitive to nickel, you should be aware of the possibility of redness, swelling, itchiness, or other irritation. If you experience skin irritation or discomfort, you should check that the tips are covering the mesh and that the buds are fitting properly. If the issue persists, we recommend consulting a healthcare professional to identify an allergy and reduce use of the Buds. ^CR at Samsung Support
2024-03-02
Samsung UK Reviews Team
Thank you for sharing your feedback with us. We are sorry to read that you are experiencing this issue with your Buds. As you have already updated the software and cleaned the Buds2 Pro as suggested, we also recommend that you check out the follwing guide on how to wear the Buds, as the noise may be caused by incorrect placement in the ear, especially if you have Active Noise Cancellation enabled: https://spr.ly/6429XXixD. If you continue to experience the unwanted noise, please get in touch with our Technical Support Team directly, who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/6420XXixE. ^CR at Samsung Support
2024-03-02
West Yorkshire
Samsung UK Reviews Team
Thank you for taking the time to write such an in-depth review of your new Buds2 Pro! We are over the moon to read how impressed you are with small, stylish and comfortable design, and were sure that others will appreciate your insight regarding the ear tips! Not only can you enjoy quality sound, but with Active Noise Cancellation, Ambient Mode and many other audio features, you can adjust the settings to suit your needs in different situations. You can even adjust the touch controls, so you can access your favourite features with ease! ^CR at Samsung Support
2024-03-02
2024-03-02
Samsung UK Reviews Team
We are sorry to read that you have struggled to enjoy your Galaxy Buds2 Pro because they were not staying in your ears, and because one of your earbuds has stopped charging now. We would love for you to be able to fully make the most of your earbuds, which are intelligently crafted to be worn comfortably while you enjoy your favourite tunes with the best quality. Please follow this link, which will take you to our official Samsung YouTube video, where you will find a step-by-step guide on how to wear your earbuds correctly, by also using the wing tips included with them: https://spr.ly/6428XpzFp On this other link instead, shared by our colleagues abroad, you will find a great troubleshooting guide to resolve any issue with one of your earbuds not charging or working: https://spr.ly/6420XpzFn If you need more assistance with this, please don't hesitate to contact our Support Teams, who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6423XpzFZ ^CL at Samsung Support
2024-03-01
London, United Kingdom
Samsung UK Reviews Team
We are pleased to read that you are happy with your Galaxy Buds2 Pro overall. These brilliant earbuds won't just let you immerse yourself in your favourite tunes with 24bit Hi-Fi sound quality; but they are also ergonomically designed to fit comfortably and safely in your ears for a premium experience. They also come with a set of useful settings that give you full control over each tune for the ultimate enjoyment. If you need support with making the most of your earbuds or have questions, please contact our Support Teams who will be ready to assist you. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6426XRvEG ^CL at Samsung Support
2024-02-27
Northern Ireland
Samsung UK Reviews Team
Thank you for taking the time to share feedback on your Buds2 Pro, Sloane. We're sorry to learn the fit of the earbuds hasn't met your expectations. We've ergonomically designed these earbuds to give our customers a secure, comfortable fit to give the best listening and wearing experience, however, we regret to hear this hasn't been your experience. We have a guide on our website that walks you through getting the best fit out of your earbuds, providing instructions on how to insert and wear them. You can view this guide titled 'How to wear your Samsung earbuds' here: https://spr.ly/6425X8buL If you need further assistance with your Buds2 Pro, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6426X8bRK We trust this guidance will help, so you're able to fully enjoy using your earbuds alongside your incredible S23 Ultra. ^AP at Samsung Support
2024-02-23
Samsung UK Reviews Team
Thank you for taking the time to share feedback on your Buds2 Pro. While we're pleased to see you're enjoying the impressive sound quality, we're disappointed to learn that the Active Noise Cancellation hasn't met your expectations. Our earbuds are designed to block out all background noise, including soft sounds like wind, so this isn't the performance we'd expect. We have an excellent guide on our website that provides steps you can take to resolve any issues you may experience with ANC. This guide specifies the Buds Pro but will apply to your Buds2 Pro. You can view this here: https://spr.ly/6426nv9cw If you find you're still experiencing issues with ANC after trying these steps, we recommend reaching out to our experts in our Support Teams, who will run through further troubleshooting and help you get the incredible earbud experience we'd expect. You can locate our contact methods and operating times here: https://spr.ly/6428nv9cj ^AP at Samsung Support
2024-01-30
Ely
2024-01-30
CX
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds2 Pro, James. It is of the greatest importance to us to make sure you can continue enjoying the superb sound quality and smart features of these earbuds, when using them for work as much as for your leisure time. We appreciate that the left earbud has now become quieter than normal, and that the charger has stopped working. Furthermore, that you have tried some troubleshooting steps to fix these issues, although they were not successful. We strongly recommend contacting our Support Teams who will be more than happy to assist you with getting your earbuds back to their fully working conditions, so you can continue enjoying them to be happier every day. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we would like to reassure you that all our Samsung products, including the Galaxy Buds2 Pro, are thoroughly tested at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support
2024-01-30
Surrey
CX
We're delighted to see that you're loving your Buds2 Pro, Michael. You'll get a flawless connection to a wide-range of external devices, and they're comfortable enough to wear throughout the day. The Active Noise Cancelling will mean you'll get to focus on only the sounds that you want to hear, for truly immersive experiences. ^DB at Samsung Support
2024-01-29
London
CX
We appreciate you taking the time to share feedback on your Buds2 Pro, Malaika. Whilst we're pleased to see you're enjoying the impressive sound quality, we're disappointed to learn you've experienced issues with the fit. We understand the importance of comfortable earbuds that you can wear securely all day, which is why we've included different-sized tip attachments in the box to allow you to personalise your fit. We also have an excellent guide on our website that explains how to wear your earbuds securely to get the best comfort and sound, here's the link: https://bit.ly/3Ru5Jy1 If you need further assistance with your Buds2 Pro, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://bit.ly/SamsungUK-Support ^AP at Samsung Support
2024-01-24
Pembrokeshire
2024-01-23
Southampton
CX
Thank you for taking the time to share feedback on our Buds2 Pro. We're committed to providing earbuds that offer both comfort and an immersive listening experience, and we're disappointed to learn the size and shape of the earbuds haven't met your needs. We supply three different-sized wing tips in the box with the Buds2 Pro, which includes a larger size. We recommend trying these with your earbuds to see if you can get a more secure fit. We also have a guide on our website that provides tips to help you get the best possible fit and listening experience from your Buds2 Pro, you can view this here: https://bit.ly/3Ru5Jy1 Overall, customer feedback like yours is instrumental in guiding our improvements, and we'll certainly take your feedback on board when it comes to developing our technology in the future. ^AP at Samsung Support
2024-01-17
CX
Thank you for taking the time to share feedback on your Buds2 Pro. While we're pleased to see you're enjoying the impressive sound quality, we're disappointed to learn that the Active Noise Cancellation and battery life haven't met your expectations. We have an excellent guide on our website that provides steps you can take to resolve any issues you may experience with ANC. This guide specifies the Buds Pro but will apply to your Buds2 Pro. You can view this here: https://www.samsung.com/uk/support/mobile-devices/what-to-do-when-my-galaxy-buds-pros-noise-control-feature-is-not-working-properly/ The Buds2 Pro give you up to 8 hours of playtime per charge without ANC enabled, which can be extended to up to 30 hours with a fully charged case. You can conserve battery power on your earbuds by making a few adjustments, such as keeping the earbuds in the charged case with the lid closed when you aren't using them, and by adjusting notification settings via the Earbuds settings section within the Wearable app. If you find your earbuds are rapidly losing charge and you're still experiencing issues with ANC, we recommend reaching out to the experts in our Support Teams, who will run through troubleshooting and help your earbuds function to the fantastic standard we know they're capable of. You can locate our contact methods and operating times by heading to the following link: https://bit.ly/SamsungUK-Support ^AP at Samsung Support
2024-01-11
CX
We are sorry to read that you are not happy with your Galaxy Buds2 Pro because the right earbud has stopped charging, SJ. We would like to reassure you that there can be several reasons as to why your earbud has stopped charging, and many ways in which this can be resolved, so you can continue using these fantastic buds to enjoy your favourite tunes with the greatest quality and smartness. Please follow this link, kindly shared by our colleagues abroad, where you will find a set-by-step guide on how to fix this. Simply select the option "Samsung earbuds do not charge" to start: https://bit.ly/3tQOOO7 We are confident the information from the link will be very useful. Still, if you need more support, please don't hesitate to contact our Support Teams who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2024-01-09
Czech Republic
CX
With seamless connectivity between your Buds2 Pro and S22 Ultra, a comfortable and stylish design, quality sound and fab features like ANC and Ambient Mode, we know you'll be showing these off to your friends for years to come! Thanks for the five stars! ^CR at Samsung Support
2024-01-04
London
CX
Thank you for sharing with us this review about your experience with your Galaxy Buds2 Pro, Anunda. While we are pleased to see that you love the incredible sound quality and comfortable design of these earbuds, we also appreciate that the right earbud is still not working after it was sent for repair. It is of the utmost importance to us to ensure you can continue enjoying the immersive and ultra-realistic sound quality these earbuds can give you while on calls or listening to music, and we would like to reassure you that we are here to help. Please contact our Support Teams who will be able to offer you full support with getting your earbuds fully working once again and, if necessary, book another repair. For future reference, you can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2024-01-03
CX
Thank you for taking the time to share with us this in-depth review about your experience with the Galaxy Buds2 Pro, Danny. While we are pleased to read that you are satisfied with the sound quality of these earbuds, with their amazing features and stylish look, we also appreciate that you are not finding them comfortable to wear; which is affecting the way you use them negatively. It is of the greatest importance to us to make sure you can make the most of your amazing earbuds with your everyday tasks and needs, when you are at home or outside, to keep you company when listening to your lovely tunes. Please follow this link where you will find our official Samsung video on YouTube with a step-by-step guide on how to wear the Galaxy Buds2 Pro correctly while also taking advantage of the included wing tips: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly The set of wing tips that come with these earbuds will help you adjust their size to your ears to be able to wear them comfortably and safely every day. Nevertheless, we appreciate that you enjoyed the design of our previous models more compared to the Galaxy Buds2 Pro, and we will make sure to take your feedback on board, so we can use it to improve our future products and technology. ^CL at Samsung Support
2023-12-26
birmingham, west midlands.
CX
We are sorry to read that you are not happy with your Galaxy Buds2 Pro because you are not finding them comfortable to wear, with the earbuds falling out of your ears, which is also likely to cause the issues with the sound you mentioned. It is of the greatest importance to us to make sure you can get the best experience out of your earbuds comfortably and easily, whenever you want to listen to your favourite tunes. While we appreciate that you have already tried wearing your earbuds in different ways with the help of the included wing tips, we still recommend following this link where you will find our official Samsung video on YouTube with a step-by-step guide on how to wear the Galaxy Buds2 Pro correctly: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly We are confident the link above will be very useful not only to wear your earbuds safely and comfortably, but also to start enjoying the superb sound quality of these earbuds and their features. Still, if you need more support, please don't hesitate to contact our Support Teams who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2023-12-20
Taunton, Somerset
CX
Thank you for your five-star review! Thanks to the comfortable and secure design you can wear the Buds2 Pro all day long with ease, listening to crisp quality audio, enjoying all your favourite music, podcasts and more! ^CR at Samsung Support
2023-12-19
2023-12-19
Vienna
Samsung Austria
Hello, we're glad you are incredibly satisfied with your Galaxy Buds2 Pro.
2023-12-16
CX
Thank you for taking the time to share feedback on the Buds2 Pro, Pat. These earbuds are designed with careful consideration for ergonomics, aiming to provide a secure fit for various activities such as running and exercise. However, we're sorry to learn they haven't met your expectations in this regard. We have a guide on our website that explains how to ensure you're wearing your earbuds correctly, as well as guidance around getting the most secure and comfortable fit. You can view this here: https://bit.ly/3Ru5Jy1 If you'd like further assistance with your earbuds, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://bit.ly/SamsungUK-Support ^AP at Samsung Support
2023-12-13
Cardiff
CX
We regret seeing that you've been having this issue with your Buds 2 Pro, Khan, so we'd like to help you in getting them do everything that you need them to. We'd recommend speaking to our Customer Support team, so that they can go through all available options with you. You can find details for the different ways to contact them, plus their opening times, by following this link: https://bit.ly/HelpandContact ^DB at Samsung Support
2023-12-07
CX
We are sorry to read that you are not happy with your Galaxy Buds2 Pro because their design and battery life do not meet your expectations, Erfan. We would like to assist you as much as possible with getting everything sorted, so you can start making the most of your amazing earbuds immediately. Please follow this link where you will find our official Samsung video on YouTube with a step-by-step guide on how to wear the Galaxy Buds2 Pro correctly while also taking advantage of the included wing tips: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly In regards to the battery life specifically, please note that the battery of your earbuds may differ depending on how long you charged them and the features you have enabled. We recommend charging your Galaxy Buds2 Pro fully before using them. Also, please make sure the earbuds are fully up to date from the Galaxy Wearable app on your connected phone by following these steps: Galaxy Wearable app > About earbuds > Update earbuds software > Update now. We are confident the previous steps will prove very useful. Still, if you need more support with making the most of your earbuds, please don't hesitate to contact our Support Teams who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
Ovim recenzijama upravlja Bazaarvoice i one su sukladne s politikom autentičnosti Bazaarvoicea, koju podržava tehnologija protiv prevara i ljudska analiza.
Detalje potražite na
Korisnički priručnici i preuzimanja
Rješenja i savjeti
Podrška za proizvod
Pronađite odgovore na pitanje koje imate o proizvodu
Razgovor uživo
Proučite kako proizvodi funkcioniraju i dobijte savjete o tome koji modeli odgovaraju vašim potrebama.
Karakteristike, specifikacije i vizualni prikazi proizvoda podložni su promjenama.
*ANC (Aktivno poništavanje buke) uključeno je prema zadanim postavkama, a gesta dodira i držanja za ANC može se konfigurirati u aplikaciji Galaxy Wearable.
ANC (aktivno poništavanje buke) uključeno je prema zadanim postavkama, a gesta dodira i držanja za ANC može se konfigurirati u aplikaciji Galaxy Wearable.
*Promjena 3 razine glasnoće ambijentalnog zvuka može se postaviti u aplikaciji Galaxy Wearable.
*Dostupno samo na Samsung Galaxy pametnim telefonima i tabletima s Android One UI verzijom 3.1 ili novijom. Podrška za 360 Audio i Dolby Head Tracking™ može se razlikovati ovisno o aplikaciji i sadržaju.
