Galaxy Buds2 Pro
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Istaknuto
24-bitni Hi-Fi zvuk za kvalitetno iskustvo slušanja.
360 audio vas okružuje kao da ste tamo.
Ergonomski dizajn za udobno pristajanje.
Značajke
"Podrška za 24-bitni zvuk samo je početak nekih sveobuhvatnih poboljšanja."
Android Authority
08/2022
"Galaxy Buds2 Pro izgledaju kao Samsung slušalice koje smo čekali"
Digital Trends
08/2022
Od tvrtke Digital Trends. © 2022 Digital Trends Media Group. Sva prava pridržana. Koristi se pod licencom.
"Zvuk je oštar i jasan na svim razinama, a slušalice postaju lijepe i glasne pri višim frekvencijama."
Sammobile
08/2022
"Što se tiče vrhunskih slušalica, čini se da Samsung Galaxy Buds2 Pro ispunjava sve okvire."
Stuff
08/2022
- Ultimativni Hi-Fi zvuk u vašem uhu
- Jednostavno povezivanje
- Udobno pristaje Vašem uhu
- AI pomoć u vašem uhu
Galaxy AI is here
Poboljšajte svoje Galaxy AI iskustvo uz Galaxy Buds2 Pro. Sada imate prevoditelja u uhu. Uključite značajke prevođenja na svom Samsung Galaxy pametnom telefonu s uključenim Galaxy Buds2 Pro. Sprijateljite se bez jezične barijere kada razgovarate licem u lice ili preko telefona.
DOŽIVLJAJ ZVUKA
Očit izbor za kvalitetan zvuk
24-BITNI Hi-Fi ZVUK
Čujte zvuk
onakav kakav je zamišljen,
bežično
i odgovor široke frekvencije Dubokotonac
pruža dublje basove Visokotonac
proizvodi jasne visoke tonove
24-bit
Hi-Fi audio
INTELIGENTNA OPCIJA ANC
Stavlja Vaše
omiljene popise pjesama u središte pažnje
bolja je nego ikad.
Značajka Aktivno poništavanje buke (ANC)
bolja je nego ikad. Uz tri mikrofona visokog SNR-a (omjer signal-šum), Galaxy Buds2 Pro slušalice prate i eliminiraju više vanjskog zvuka — čak i tihe zvukove poput vjetra. 3
Prebacivanje na razgovore uživo jednostavno je uz značajku Detektor glasa.
Jednostavno počnite govoriti i Detektor glasa će isključiti ANC i aktivirati ambijentalni zvuk — omogućujući Vam da jasno čujete razgovor bez uklanjanja svojih Galaxy Buds2 Pro slušalica. 3
360 audiozapis
Slušajte
kao da ste tamo
Šta je 360 Audio?
360 Audio je značajka koja točno određuje smjer zvuka dok pomičete glavu, stavljajući Vaše uši ravno u scenu.
Pustite Zvučni lijevci u obliku stošca usmjereni su prema glavi lutke s lijeve i desne strane. Zatim, pet lijevaka zvuka gleda prema glavi sa svih strana. Zatim se lijevci pretvaraju u sferu koja okružuje cijelu glavu.
360 AUDIO
Aktivacija je jednostavna uz Samsung Galaxy
Za gledanje videozapisa sa prostorno svjesnim surround zvukom, otvorite aplikaciju Galaxy Wearable, idite na 360 audio i dodirnite prekidač za aktivaciju.
- *Dostupnost se može razlikovati osvino o državi, regiji, operateru ili uređaju.
- *Slika je simulirana u ilustrativne svrhe.
Otvorite aplikaciju Galaxy Wearables i aktivirajte "360 audio"
Uključite "Praćenje glave" za impresivno iskustvo
IMERZIVNO ISKUSTVO ZVUKA
Zvuk uključen za dublju dimenziju
- *Za optimalno iskustvo slušajte sa slušalicama za uši ili slušalicama na uređaju s podrškom za Dolby Atmos.
- *Pjesme su namijenjene za reprodukciju u okruženjima koja podržavaju Atmos samo u svrhu demonstracije Dolby Atmos tehnologije.
360 AUDIO SNIMANJE
Snimite svijet onako kako ga čujete
- *Slika je simulirana u ilustrativne svrhe.
- *360 audio snimanje dostupno je za Samsung Galaxy Z Fold4, Z Flip4 s Android One UI verzijom 5.0 ili novijom i mora se upariti s Galaxy Buds2 Pro.
- *Poboljšano praćenje glave i Direct Multi-channel podržani su s Android One UI verzijom 4.1.1 ili novijom.
360 AUDIO SNIMANJE
Stvorite videozapise sa zvukom od 360 stupnjeva
Prije nego pritisnete snimanje, otvorite napredne video opcije aplikacije Samsung Camera. Nosite svoj Galaxy Buds2 Pro i dodirnite prekidač za snimanje zvuka od 360°. Sada ste spremni za snimanje 3D zvuka.
- *360 audio snimanje dostupno je za Samsung Galaxy Z Fold4, Z Flip4 s Android One UI verzijom 5.0 ili novijom i mora se upariti s Galaxy Buds2 Pro.
- *Podrška za 360 zvuk i praćenje glave može se razlikovati ovisno o aplikaciji i sadržaju.
Poslušajte kreatore
- *Za optimalno iskustvo slušajte sa slušalicama za uši ili slušalicama na uređaju s podrškom za Dolby Atmos.
- *360 audio snimanje dostupno je za Samsung Galaxy Z Fold4, Z Flip4 s Android One UI verzijom 5.0 ili novijom i mora se upariti s Galaxy Buds2 Pro.
- *360 Audio i podrška za praćenje glave mogu se razlikovati ovisno o aplikaciji i sadržaju.
-
Vlog i društvene mrežePustite
Mlada žena čeka na peronu vlaka. Vadi futrolu za Galaxy Buds2 Pro i stavlja slušalice u uši. U aplikaciji kamere aktivirano je 360 Audio snimanje. Provjerava šminku u selfie kameri svog Galaxy Z Flip4. Dok vlak ulazi u stanicu, aktivira se prekidač za snimanje zvuka od 360 stupnjeva. Ukrcava se na vlak. Zatim se ponovno aktivira prekidač 360 Audio snimanje dok ona čeka na pješačkom prijelazu tijekom dana. Na desnoj ruci drži držač za Galaxy Buds2 Pro. Odjednom, dan se mijenja u noć. Zatvara kolijevku i prelazi pješački prijelaz sa slušalicama u ušima. Zatim je viđena kako hoda tunelom za pješake, snimajući svojim Galaxy Z Flip4. Zatim pozira pred kamerom iz sjedećeg položaja. Zatim dolazi kući, stavlja svoje slušalice u kolijevku i skače u krevet da spava. Samsung logo.
-
Glazba i plesPlay
Mladić dodiruje svoju slušalicu u desnom uhu. Zatim je grupa mladića, uključujući i njega, viđena zajedno u plesnom studiju kako plešu hip hop. Različiti kutovi i njihove snimke pokazuju njihovu interakciju s kamerom na dinamičan način. Zatim se aktivira prekidač za snimanje zvuka od 360 stupnjeva. Snimaju se kako plešu s uključenim selfie načinom, koristeći 360 Audio snimanje. U isto vrijeme zaslon tražila koji vide prikazuje se iznad telefona koji čovjek drži. Tražilo nestaje i oni plešu za kamerom. Zatim naprave krug i nastave plesati. Prekidač 360 Audio snimanje je aktiviran. Odjednom, skoče zajedno i vrate se van na pločnik. Prekidač 360 Audio snimanje je aktiviran. Nastavljaju plesati ulicom. Samsung logo.
-
Sport i aktivnostiPlay
Mlada žena sjedi na otvorenom. Ona uzima svoje Galaxy Buds2 Pro slušalice iz ležišta i stavlja ih u svoje uši. Zatim hoda dok u jednoj ruci nosi skejtbord, au drugoj koristi svoj Galaxy Z Flip4. Koristeći aplikaciju kamere u selfie modu, ona uključuje snimanje zvuka od 360 stupnjeva. Istovremeno je aktiviran prekidač za snimanje zvuka od 360 stupnjeva. Snima se kako pozira pred kamerom, a zatim vozi skateboard u parku. Postoje razne snimke na kojima se vrti na skateboardu i obilazi park sa slušalicama u ušima. Prekidač se aktivira dvaput. Polako se zaustavlja i kamera joj vidi leđa. Samsung logo.
JEDNOSTAVNO POVEZIVANJE
Vaš je život
usklađen
UPARUJTE SE S LAKOĆOM
Otvorite skočni prozor
i dodirnite
Galaxy Buds2 Pro slušalice automatski će se pojaviti na Vašim Samsung Galaxy uređajima i biti spremne za povezivanje jednim dodirom. Ne može jednostavnije.
*Zahtijeva Samsung Galaxy uređaje s Androidom 10 i novijim ili SmartThings aplikacijom verzijom verzijom 1.7.85.
Automatsko uključivanje Samsung Galaxy Buds2 Pro slušalica inteligentno otkriva mobilne aktivnosti i neprimjetno prebacuje svoju vezu na Vaš Samsung Galaxy telefon, tablet i sat. Prebacivanje da biste se javili na telefon radi čak i kada ste spojeni na Samsung TV. Nakon što se Galaxy Buds2 Pro slušalice povežu sa Samsung TV-om putem Bluetootha, nema potrebe da vadite slušalice da biste odgovorili na poziv. Na dolazne pozive možete odgovoriti tako da jednostavno dodirnete Galaxy Buds2 Pro slušalice dvaput 6
SMARTTHINGS FIND APLIKACIJA
Pratite svoje
Buds slušalice
ERGONOMSKI DIZAJN
Stil u skladu s Vama
UDOBNE
Udobne
za Vas
BOJE
Boje koje
određuju pravu boju za Vas
I slušalice i kutijica dostupni su u nizu vrhunskih boja. Svaka je slušalica polirana do visokog sjaja, dok mat unutrašnjost daje mekoću na dodir. 12
Galaxy Buds2 Pro kutijica i slušalice grafitne boje
Galaxy Buds2 Pro slušalice i kutijica bijele boje
Galaxy Buds2 Pro kutijica i slušalice ljubičaste boje
I slušalice i kutijica dostupni su u nizu vrhunskih boja. Svaka je slušalica polirana do visokog sjaja, dok mat unutrašnjost daje mekoću na dodir. 12
GALAXY IZVRSNOST
Svira sve
hitove
GALAXY IZVRSNOST
Svira sve hitove
Dvije ljubičaste Galaxy Buds2 Pro slušalice lebde na sredini zaslona.
-
Baterija
Dobijte do pet sati kontinuirane reprodukcije s uključenim ANC-om i do 18 sati u kutijici. 13, 14, 15 -
Bluetooth 5.3
Bluetooth 5.3 je dostupan, a LE Audio će s vremenom biti podržan. 16 -
Razina otpornosti na vodu IPX7
Igraj dalje. Kiša ili sunce. Galaxy Buds2 Pro vodootporan je na znoj, vodu i prolijevanje. 17,18
Baterija
Dobijte do pet sati kontinuirane reprodukcije s uključenim ANC-om i do 18 sati u kutijici. 13, 14, 15%Bluetooth 5.3
BT 5.3 je dostupan, a LE Audio će s vremenom biti podržan. 16Razina otpornosti na vodu IPX7
Reproducirajte. Bilo po kiši ili suncu. Galaxy Buds2 Pro slušalice otporne su na znoj, vodu i prolijevanje.17USPOREDITE
Vaše Vas sljedeće
slušalice
zovu
-
Galaxy Buds2 Pro
Kvaliteta zvuka24-bitni Hi-Fi
Dvosmjerni zvučnik
ANCyes+ 3 mikrofona visokog SNR-aAmbijentalni zvukyesPrepoznavanje glasayesBluetooth ver.Verzija 5.3Automatsko prebacivanje 6yesBixby glasovno buđenje 19yesVrijeme reprodukcije 13Do 5 sati (s uključenim ANC-om)
Do 8 sati (s isključenim ANC-om) -
Galaxy Buds2
-
Galaxy Buds Live
Kvaliteta zvukaJednosmjerni zvučnikANCyesAmbijentalni zvukno -Prepoznavanje glasano -360 AudioyesBluetooth ver.Verzija 5.2SmartThings Find 8yesAutomatsko prebacivanje 6yesBixby glasovno buđenje 19yesVrijeme reprodukcijeDo 6 sati (s uključenim ANC-om)
Do 8 sati (s isključenim ANC-om)
Dvosmjerni zvučnik
Do 8 sati (s isključenim ANC-om)
Do 7,5 sati (s isključenim ANC-om)
Do 8 sati (s isključenim ANC-om)
- *Dostupnost boja, veličina i modela uređaja može se razlikovati ovisno o zemlji ili regiji.
- **Vrijeme reproduciranja zvučnih zapisa ispitano je uparivanjem pretproizvodnog modela Samsung Galaxy Buds2 Pro/Galaxy Buds2/Galaxy Buds Live slušalica s Galaxy pametnim telefonom odnedavno dostupnim na tržištu, uz uključen/isključen ANC. Stvarni vijek baterije može se razlikovati i ovisi o uvjetima upotrebe, postavkama, broju punjenja, jačini signala Bluetooth tehnologije i drugim čimbenicima.
ECOSYSTEM
Snaga povezanosti Samsung Galaxy uređaja
*Galaxy Z Flip4, Galaxy Z Fold4, Galaxy Watch5 i Galaxy Watch5 Pro prodaju se zasebno.
- Potreban je Samsung Galaxy uređaj s One UI sučeljem verzije 4.0 ili novijom.
- Podrška za 24-bitni zvuk može se razlikovati ovisno o aplikaciji.
- Zahtijeva uključivanje funkcije Voice Detect u postavkama aplikacije Galaxy Wearable.
- 360 Audio dostupan samo na Samsung Galaxy pametnim telefonima i tabletima s Android One UI verzijom 3.1 ili novijim.
- Poboljšano praćenje glave i Direct Multi-channel podržani su s Android One UI verzijom 4.1.1 ili novijom. Podrška za 360 Audio i praćenje glave može se razlikovati ovisno o aplikaciji i sadržaju.
- Značajka Automatskog prebacivanja dostupna je samo na Samsung Galaxy pametnim telefonima i tabletima s OneUI 4.1 ili novijim i Galaxy Watch 4 serije ili novijim. Samsung Galaxy uređaji moraju biti prijavljeni na Samsung račun kako bi omogućili značajku automatskog prebacivanja. Značajka automatskog prebacivanja za Samsung TV dostupna je samo na Samsung TV-ima koji su lansirani u veljači 22. ili kasnije nakon ažuriranja firmvera od srpnja 2022. Automatsko prebacivanje s TV-om dostupno je samo za upućivanje i primanje telefonskih poziva.
- Kad se baterija isprazni, prati na temelju zadnje povezane lokacije.
- Aplikacija SmartThings Find dostupna je samo na Samsung Galaxy uređajima s Androidom 8 ili novijim
- SmartThings Find aplikacija nije podržana u Kini.
- Da biste primili obavijest, u aplikaciji SmartThings Find morate uključiti primanje obavijesti u postavkama.
- Smanjenje veličine od 15% u usporedbi s Galaxy Buds Pro na temelju volumena veličine. Veličina vrhova za uši može se prilagoditi za veću udobnost.
- Dostupnost boja ovisi o zemlji, regiji ili operatoru.
- Slušalice pružaju do 5 sati reprodukcije s uključenim ANC-om, dok kućište pruža do 18 sati trajanja baterije kada su kućište i slušalice napunjene do 100%. Na temelju internog testiranja. Vrijeme reprodukcije zvuka testirano uparivanjem pretprodukcijskih slušalica Galaxy Buds2 Pro s nedavno izdanim pametnim telefonom Galaxy sa zadanim postavkama uključujući uključen ANC. Stvarno trajanje baterije može varirati i ovisi o uvjetima korištenja, postavkama, broju punjenja, jačini Bluetooth signala i drugim čimbenicima.
- Vrijeme reprodukcije može se razlikovati ovisno o odabranim postavkama.
- Tipični kapacitet testiran je u laboratorijskim uvjetima treće strane. Tipični kapacitet procijenjen je prosječni kapacitet u odnosu na odstupanja u kapacitetu baterije među uzorcima baterija ispitanih prema normi IEC 61960-3. Nazivni kapacitet je 58 mAh za slušalice i 500 mAh za kutijicu za punjenje. Stvarno trajanje baterije može se razlikovati ovisno o mrežnom okružju, obrascima upotrebe i drugim čimbenicima.
- Neki uređaji, posebno oni koje Bluetooth SIG nije testirao ili odobrio, mogu biti nekompatibilni sa slušalicama. LE Audio bit će dostupan kasnije ove godine.
- IPX7 se temelji na laboratorijskim testnim uvjetima za uranjanje u slatku vodu do 1 metar do 30 minuta.
- Ne preporučuje se korištenje na plaži ili bazenu. Kutija za punjenje nije vodootporna. Ako su umetci za uši oštećeni, nije zajamčeno da su vodootporni. Ako su slušalice ili vaše ruke mokre, moraju se temeljito osušiti prije rukovanja ili stavljanja u kućište za punjenje. Ako ih stavite u kućište za punjenje bez sušenja, slušalice se mogu oštetiti.
- Dostupnost usluge Bixby može se razlikovati ovisno o zemlji; Bixby prepoznaje odabrane jezike i određene naglaske/dijalekte; Potrebna je prijava na Samsung račun i podatkovna mrežna veza (Wi-Fi ili podatkovna mreža).
- IPX2 temelji se na uvjetima laboratorijskog ispitivanja za vodu raspršenu pod kutom od 15° ili manje.
Tehnički podaci
-
Težina slušalice (g)
5.5 g
-
Inačica Bluetootha
Bluetooth v5.3
-
Senzori
Akcelerometar, žiroskopski senzor, Hallov senzor, senzor blizine, senzor za dodir, VPU (jedinica za snimanje glasa)
-
Broj mikrofona
6 Visoki SNR (omjer signala i šuma)
-
Zvučnik
Prilagođeni koaksijalni 2-smjerni
-
Ambijentalni zvuk
Da
-
Aktivno poništavanje buke
Da
-
Prepoznavanje glasa
Da
-
360 Audio
Da
-
Otvor za zrak
Da
-
Audio kodek
SSC (Samsung Seamless Codec) HiFi,AAC,SBC
-
Inačica Bluetootha
Bluetooth v5.3
-
Bluetooth profili
A2DP,AVRCP,HFP
-
Automatski prekidač
Da
-
Akcelerometar, žiroskopski senzor, Hallov senzor, senzor blizine, senzor za dodir, VPU (jedinica za snimanje glasa)
-
Dimenzije slušalice (VxŠxD, mm)
21.6 x 19.9 x 18.7 mm
-
Težina slušalice (g)
5.5 g
-
Dimenzije kućišta (VxŠxD, mm)
50.2 x 50.1 x 27.7 mm
-
Težina kućišta (g)
43.4 g
-
Izdržljivost
IPX7 otpornost na vodu (slušalice)
-
Uklonjiva
Ne
-
Vrijeme razgovora/Glasovni poziv
Do 14 (slušalice 3.5)
-
Vrijeme reprodukcije audiozapisa
Do 18 (slušalice 5)
-
Kapacitet baterije (Slušalica) (mAh, tipično)
61 mAh
-
Kapacitet baterije (Kućište) (mAh, tipično)
515 mAh
-
SmartThings Find
Da
-
Bixby glasovno buđenje
Da
-
Podsjetnik za istezanje vrata
Da
Recenzije
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2024-01-03
CX
Thank you for taking the time to share with us this in-depth review about your experience with the Galaxy Buds2 Pro, Danny. While we are pleased to read that you are satisfied with the sound quality of these earbuds, with their amazing features and stylish look, we also appreciate that you are not finding them comfortable to wear; which is affecting the way you use them negatively. It is of the greatest importance to us to make sure you can make the most of your amazing earbuds with your everyday tasks and needs, when you are at home or outside, to keep you company when listening to your lovely tunes. Please follow this link where you will find our official Samsung video on YouTube with a step-by-step guide on how to wear the Galaxy Buds2 Pro correctly while also taking advantage of the included wing tips: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly The set of wing tips that come with these earbuds will help you adjust their size to your ears to be able to wear them comfortably and safely every day. Nevertheless, we appreciate that you enjoyed the design of our previous models more compared to the Galaxy Buds2 Pro, and we will make sure to take your feedback on board, so we can use it to improve our future products and technology. ^CL at Samsung Support
2023-02-10
2025-04-28
2023-09-10
London
CX
Thank you for the incredible feedback, Marjohn! We are delighted to read how much you love your new Bed2 Pro. With a sturdy design and quality sound features, it's easy to see why you're so impressed! Enjoy! ^CR at Samsung Support
2024-01-30
CX
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds2 Pro, James. It is of the greatest importance to us to make sure you can continue enjoying the superb sound quality and smart features of these earbuds, when using them for work as much as for your leisure time. We appreciate that the left earbud has now become quieter than normal, and that the charger has stopped working. Furthermore, that you have tried some troubleshooting steps to fix these issues, although they were not successful. We strongly recommend contacting our Support Teams who will be more than happy to assist you with getting your earbuds back to their fully working conditions, so you can continue enjoying them to be happier every day. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we would like to reassure you that all our Samsung products, including the Galaxy Buds2 Pro, are thoroughly tested at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support
2022-08-25
Rijeka, Croatia
2026-01-02
2025-01-20
London
![[D] Alternative Text](https://video.api.bazaarvoice.com/bd8a4cad-7c37-4101-ad1f-effd894bb263/thumbnail/image-00001.png)
CX
We are glad to see that you rated the amazing Galaxy Buds2 Pro five full stars, Nich! The superb sound quality of these earbuds paired with their ergonomic design make them brilliant from start to finish! ^CL at Samsung Support
2024-11-27
2024-04-11
South West
2022-09-17
2024-03-22
Samsung UK Reviews Team
Thank you very much for sharing your feedback with us, Chris. We are very sorry to read that you are unhappy with the design of your new Buds2 Pro and find that they are falling out of your ears. To ensure the best fit, it may be that you need to change the size of the silicone ear tips that go inside your ear canal. Choosing the perfect size will ensure a snug fit. Inserting the Buds correctly can also help with fit. We recommend checking out this handy video guide on how to insert and use the Buds for optimal performance: https://spr.ly/6427ZGPgt. ^CR at Samsung Support
2024-01-24
Pembrokeshire
2023-03-06
2024-02-27
Northern Ireland
Samsung UK Reviews Team
Thank you for taking the time to share feedback on your Buds2 Pro, Sloane. We're sorry to learn the fit of the earbuds hasn't met your expectations. We've ergonomically designed these earbuds to give our customers a secure, comfortable fit to give the best listening and wearing experience, however, we regret to hear this hasn't been your experience. We have a guide on our website that walks you through getting the best fit out of your earbuds, providing instructions on how to insert and wear them. You can view this guide titled 'How to wear your Samsung earbuds' here: https://spr.ly/6425X8buL If you need further assistance with your Buds2 Pro, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6426X8bRK We trust this guidance will help, so you're able to fully enjoy using your earbuds alongside your incredible S23 Ultra. ^AP at Samsung Support
2023-02-25
London
Samsung Support
Thank you for taking the time to share your feedback with us, Sabin. Although we are sorry to read that the design is not quite as well suited for you as your previous Buds Pro, we are delighted that you are happy with the incredible Active Noise Cancellation! ^CR at Samsung Support
2022-09-25
Bristol
Samsung Support
Best choice ever going for the amazing Galaxy Buds2 Pro, Wylo! We are delighted to see that you found your perfect music gadget with us! The Galaxy Buds2 Pro are designed to fit in your ears perfectly for the best comfort and quality with the enhanced wind flow technology that helps reduce ear canal pressure and minimizes noise. The sound quality is also incredible with the 24-BIT Hi-Fi Audio quality and Intelligent 360 Audio that give you a realistic sound immersion from the 2 embedded 2-way speakers, Woofer and Tweeter. You are now ready to listen to your favourite tunes with the greatest quality with these unrivalled earbuds! ^CL at Samsung Support
2024-04-12
Yorkshire
2023-12-03
Kent
CX
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds2 Pro, Matt. We are sorry to read that you are not completely satisfied with your earbuds due to background noise always present in your calls. We would love to offer you full support with this, so you can start making the most of your new earbuds for work as much as for listening to your favourite tunes. Please make sure to be wearing your buds correctly, safely and comfortably in your ears because this will make a great difference when using the Active Noise Canceling function which eliminates more intrusive sounds. You can find a full step-by-step guide on how to wear your buds, while also using the included wing tips, on this video: https://bit.ly/43DFQzR To activate Active Noise Canceling, simply follow these steps: touch and hold one of the earbuds while you're wearing both of them > You will hear a beep, indicating that Active Noise Canceling has been turned on. Alternatively, you can turn this feature on from the Galaxy Wearable app. We are confident the steps above will be very useful to keep all the unwanted noises out of your calls. Still, if you need more support, please don't hesitate to contact our Support Teams who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2023-07-21
Norwich
Samsung Support
We are very sorry to see that the Galaxy Buds2 Pro are not meeting your expectations as they seem to not stay in place in your ears when you are not moving, Lonel. We also appreciate that this also affects the Active Noise Cancelling feature of these earbuds negatively, as the device cannot block unwanted sounds effectively. We recommend using the ear tips that are included in the box with the Galaxy Buds2 Pro, which come in three different sizes S, M, and L, which we are confident will help keeping the earbuds secure in your ears for the safest and most comfortable use. Please also follow this link which will take you to a video on YouTube with a detailed guide on how to wear your earbuds correctly in your ears: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly We are confident this will be very helpful. Nevertheless, if you need more support, please don't hesitate to contact our Support Teams who will be happy to assist you with making the most of your earbuds. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2022-11-04
London
Samsung Support
Thank you very much for sharing your feedback with us. Although we are delighted to see that you are impressed with the quality audio produced by the Buds2 Pro, we are sorry that the design does not seem to stay in yours. We recommend testing out the alternative size ear tips, as although they may feel they fit perfectly, they may not be holding them in place well enough within your ear. Also, please ensure you insert the buds and then twist gently to secure them. ^CR at Samsung Support
2022-10-20
Uttoxeter, West Midlands
Samsung Support
We are pleased to see that you found the perfect upgrade of your earbuds with our latest and greatest Galaxy Buds2 Pro, Saunders! The ergonomic design of these earbuds makes them comfortable and easy to fit all the time. Not only that, but the sound quality is unmatched thanks to the 24bit Hi-Fi sound and the 360 audio surrounds for an immersive experience like never before. As you mentioned, you also have the brilliant Active Noise Canceling (ANC) feature that eliminates more outside sound so you can focus on listening to what's important! ^CL at Samsung Support
2024-07-09
2022-12-17
Frankfurt am Main
Samsung Support
We only ever aim to make noticeable to improvements to any new products that we produce, rather than have them simply by a higher number, so it's great to see that you have been able to experience all of the new benefits that are available with your Galaxy Buds2 Pro. The newly designed 2-way speakers, woofer, and Tweeter help deliver the ultimate Hi-Fi sound right to your ears, and we're sure that you're appreciating how even crisper the connection is to your new S22 Ultra 55. Because we want them to be with you whenever and wherever you need them, the usb port makes it compatible with a range of different devices, and its compatibility with wireless power sharing means you don't even need to be near a plug socket to get that extra bit of battery should you need it. ^DB at Samsung Support
2024-03-22
Baildon, Essex
Samsung UK Reviews Team
Thank you for taking the time to raise this issue with us, Stevo. We are very sorry to read you are experiencing a fault with one of your Buds, however, we are certain we can help! To start, there are a few troubleshooting methods you can try: 1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears. 2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it. 3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds. Should these suggestions not work, please do not hesitate to contact our Technical Support Team directly, who will be happy to guide you further. You can find all our contact methods and their operating hours here: https://spr.ly/6421ZGTPb. ^CR at Samsung Support
2024-07-07
Greater Manchester, England
Samsung UK Reviews Team
Thank you for your four-star review of the Buds2 Pro! We're pleased to hear that you're enjoying the amazing features and sound quality! It's great to know that the widget functionality on your phone enhances your experience, making it easy to monitor the battery and adjust noise and touch controls. We're also glad you're enjoying the 360 Audio and head tracking, which really enhance the immersive sound experience! We appreciate your honest feedback regarding the battery life and the case's tendency to show fingerprints, and we'll certainly take these comments on board. If you have any questions or need further assistance, please don't hesitate to reach out. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64249QIqk Once again, we appreciate your stellar review! ^AP at Samsung Support
2023-08-22
Bradford uk
Samsung Support
This is absolutely fantastic to read, Shawn, so thank you for your feedback. We're delighted to see that you've discovered for yourself the remarkable levels of sound that are available with your new Buds2 Pro. You'll hear all of your favourites with incredible levels of depth and clarity and the effortless way in which they connect to external devices means you'll be able to keep in touch with your world in simple, yet effective, ways. ^DB at Samsung Support
2023-05-26
Edinburgh
Samsung Support
We are overjoyed to read your incredible feedback about your new Buds, Dan! With such a comfortable design, quality sound and a wide range of customisable settings, we know you'll love them for years to come! Thanks for the five stars! ^CR at Samsung Support
2022-11-08
Buckinghamshire
Samsung Support
Thank you for letting us know how much you love your new Buds2 Pro! With such a comfortable and stylish design, quality audio and additional features such as Active Noise Cancellation, it's easy to see why you're so pleased! ^CR at Samsung Support
2022-09-18
Samsung Support
Thank you, and we always intend to keep on providing our customers with what they want, or need, so it's great to see that you're loving the new design of your Galaxy Buds2 Pro, and that they've given you a new confidence in wearing wireless buds. It's great to see that they're doing what you need, and help keeping you motivated during your runs. ^DB at Samsung Support
2023-06-20
London
Support
Thank you for your wonderful feedback for the Buds2 Pro, Mr. Ferrari! They're small yet powerful and deliver top quality bass and sound with everything you listen to. Now you have the perfect Buds to pair with your smartphone. Thanks for being a big Samsung supporter! ^EM at Samsung Support
2023-07-19
Bolton
Samsung Support
Thank you for taking the time to share your feedback. We are sorry to read that the design of the Busd2 Pro are not suitable for you personally. Although you have tried different material tips, please also ensure you try the different sizes as this can effect comfort. ^CR at Samsung Support
2024-07-29
Basingstoke
2024-05-15
Samsung UK Reviews Team
It's fantastic to see that you've had flawless service from Buds2 Pro for all the time that you've had them. The professionally tuned sound delivers the crispest sound, and the Active Noise Cancellation will make sure that you only have to focus on the sounds that you want to, wherever you are. We're delighted to see that you're a fan of multiple devices from our different ranges, and that your Buds2 Pro are encouraging you to keep on exploring this particular corner of our Galaxy. ^DB at Samsung Support
2024-05-22
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are sorry to read that you are experiencing trouble with the ANC feature of your Buds2 Pro. To ensure that no blockages are causing the issue you are experiencing we recommend checking out this guide on how to thoroughly clean your Buds: https://spr.ly/6421d4kbT If this does not resolve the issue, please don't hesitate to get back in touch, so we can continue to troubleshoot the issue. You can find all our contact methods and their operating hours here: https://spr.ly/6422d4kbp ^CR at Samsung Support
2023-12-19
2024-06-26
Scotland, UK
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are sorry to read that you are having trouble with the design of your new buds and find that are not suitable when using them at the gym. To ensure you get the very best fit, we recommend following the steps in the super useful guide: https://spr.ly/6420gQ8a4 ^CR at Samsung Support
2023-10-12
Tyne & Wear
2023-11-15
2023-05-11
2025-07-03
2023-06-29
West Yorkshire
Support
We do pride ourselves on listening to feedback provided by our customers, so we can keep on providing you with everything that you'd want from our range. Even though the design of the original Buds Pro were well received, we did find ways to make it improve it, for an even more comfortable and reliable fit. This is not the only area of the Buds that we have given some extra attention to, as we've added even more layers of professional tuning to the sound, so you can hear everything exactly as the creators intended. ^DB at Samsung Support
2023-10-10
Lebanon
CX
Thank you for letting us know what your favourite Buds2 Pro features are! With such a stylish and comfortable design, quality sound and additional settings such as ANC and Ambient Mode, we know you're going to love them for many years to come! ^CR at Samsung Support
2024-04-12
Samsung UK Reviews Team
Thank you for sharing your fantastic experience with the Buds2 Pro, Jack! We're thrilled to see you've been wowed by the stunning design and colour, and it's excellent to see you've teamed them up with the incredible S24 Ultra! ^AP at Samsung Support
2023-02-03
West Midlands
Samsung Support
We're sorry that you've had an issue with getting the Buds2 Pro to fit in your ears, Nicky. We recommend checking out our useful guide on how to wear your Buds correctly, on the Galaxy Wearable app. Go to the Galaxy Wearable app > Buds2 Pro > Tips and user manual. You can also try resetting the Buds to see if they then connect to your phone. To do this, go to the Galaxy Wearable app > Buds2 Pro > Earbud settings > Reset. We appreciate the feedback, and for further troubleshooting, help, and support, get in touch! You will find all our contact details and opening times here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support
2023-07-02
South East
Support
Thanks for sharing your feedback for your Buds2 Pro, Joseph, and we're sorry to see that you're not enjoying them as much as we'd hoped. They are designed to be perfect for music indoors and when on the move, and the Active Noise Cancelling feature is perfect for wearing them outside, as it blocks out noise and blocks the wind too. To turn this on, go to the Galaxy Wearable app > Buds2 Pro > Toggle on Active Noise Cancelling. We'd also recommend making sure that both the Buds and charging case are clean, as any build up of dirt and skin may affect the speakers and microphones. Give them a clean after every use with a clean, dry cloth! For further support and advice, get in touch with us, and we'll gladly help. Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support
2022-11-04
2023-08-17
Newcastle-under-Lyme
Samsung Support
Your Galaxy Buds2 Pro will effortlessly connect to a whole range of external devices, so you'll be able to enjoy your favourite films and shows with a more personal feel. The intelligent Active Noise Cancellation will ensure that you don't miss anything that you don't want to while you're on the go. We're happy to take on board your request for deeper bass as well, a we'll always look for ways to improve everything that we produce. No matter how excellent they already are! ^DB at Samsung Support
2025-12-29
2024-07-07
Samsung UK Reviews Team
We appreciate you taking the time to share your experience with the Buds2 Pro, Chris. We're sorry to learn you've encountered sound issues with each of your earbuds. We're committed to getting the resolved for you, so you can get back to enjoying the impressive sound quality. We recommend referring to this guide on our website for steps you can follow to improve the sound quality of your earbuds: https://spr.ly/64239tZil Your earbuds have a water resistance rating of IPX7, but certain conditions have to be met to retain this resistance. You can view the instructions on maintaining your earbuds on Page 43 of the user manual here: https://spr.ly/64249tZim If you need further assistance with your earbuds, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64259tZiW ^AP at Samsung Support
2024-12-13
Merseyside
CX
This is not what we like to see, so we'd like to help get your Buds2 Pro back to delivering the flawless sound quality that you were enjoying. We'd recommend speaking to our Customer Support team so that they can look into this with you, and go thorough all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6425v5h5d ^DB at Samsung Support
2022-09-26
Samsung Support
We regret to see that your new Galaxy Buds2 Pro have not proven to be a good match for you. While we do design all of our Buds to fit as many ear sizes as possible, and we do also provide different sized tips to accommodate eve further, we would be unable to design them to fit all ear types. We do understand your frustration, however, and do hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support
2023-09-07
CX
Thank you for sharing your feedback with us. We are sorry to read that you are unhappy with your new Buds2 Pro. We would like to discuss the sound and equalizer with you in more detail and ensure that the settings you are using are set up perfectly for your preferences. Our Technical Support Team will be happy to help you with this! During this conversation, they can also discuss techniques for inserting and using them without any issues. You can find all our contact details and their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
2023-03-24
2024-10-27
CX
This is not what we like to see, and we can certainly understand your frustration. We do design all our products to provide a lengthy and reliable service, so we regret seeing that this has not been your experience. It is correct that our warranty is repair based rather than replacement, and we would always look into all available options to get any device back to perfect working order as quickly as possible. ^DB at Samsung Support
2024-08-09
London
CX
Thank you very much for your review. We are pleased to see that you are enjoying the sound quality, however, we're sorry that the Buds2 Pro are slipping out of your ears. For a guide on how to wear the buds, we recommend checking out this link: https://spr.ly/6426YF7Xs. ^CR at Samsung Support
2024-03-02
West Yorkshire
Samsung UK Reviews Team
Thank you for taking the time to write such an in-depth review of your new Buds2 Pro! We are over the moon to read how impressed you are with small, stylish and comfortable design, and were sure that others will appreciate your insight regarding the ear tips! Not only can you enjoy quality sound, but with Active Noise Cancellation, Ambient Mode and many other audio features, you can adjust the settings to suit your needs in different situations. You can even adjust the touch controls, so you can access your favourite features with ease! ^CR at Samsung Support
2023-02-08
2022-10-15
London
Samsung Support
We're very pleased to see that you are already loving them, Minhajul. They've been designed to have a natural feeling fit, for extra comfort, and they'll add a crystal clear soundtrack to your entire day. We appreciate both your review and your enthusiastic recommendation. ^DB at Samsung Support
2022-09-02
Samsung Support
We are pleased to see that you are enjoying the comfortable fit and superb sound quality of our latest and greatest earbuds! If you like the Galaxy Buds Pro, you will absolutely fall in love with the Galaxy Buds2 Pro. We redesigned the earbuds to be 15% smaller than the Galaxy Buds Pro to fit snugly in your ear for the most comfortable fit. Also, the enhanced wind flow technology helps reduce ear canal pressure and minimizes noise — for comfort and clarity. Not only that, but the sound is also amazing with 24-BIT Hi-Fi Audio quality combined with Active Noise Cancellation and Intelligent 360 Audio for the most realistic and immersive experience. You are now ready to upgrade your sound experience to the next level with these earbuds that are built to impress and amaze with their incredible technology! ^CL at Samsung Support
2025-01-08
London
CX
We are sorry to read that you experienced this type of issue with your Galaxy Buds2 Pro. Here at Samsung, we take the safety of our customers and the correct operation of our products very seriously. We recommend getting in touch with one of our Support Teams as soon as possible, who will be able to offer you full support with this. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we would like to reassure you that all our wearable products, including the Galaxy Buds2 Pro, go through a series of thorough tests to ensure they meet our high standards of quality. ^CL at Samsung Support
2024-03-11
London
2023-12-16
CX
Thank you for taking the time to share feedback on the Buds2 Pro, Pat. These earbuds are designed with careful consideration for ergonomics, aiming to provide a secure fit for various activities such as running and exercise. However, we're sorry to learn they haven't met your expectations in this regard. We have a guide on our website that explains how to ensure you're wearing your earbuds correctly, as well as guidance around getting the most secure and comfortable fit. You can view this here: https://bit.ly/3Ru5Jy1 If you'd like further assistance with your earbuds, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://bit.ly/SamsungUK-Support ^AP at Samsung Support
2023-03-30
Welwyn garden city
Samsung Support
We are very sorry to see that you are not happy with your Galaxy Buds2 Pro Bora Purple as they don't fit comfortably in your ears. We would love for you to be able to make the most of your new earbuds, and we would like to reassure you that we are here to offer you full support with this. Please follow this link, kindly shared by our colleagues in the US and that will be very useful for your model, where you will find an in-depth guide on how to wear your Galaxy Buds2 Pro correctly while making the most of the ear tips included in the box: https://bit.ly/HowToWearGalaxyBuds2Pro Please also note that your earbuds have a 'Voice Detect' feature which will turn off Active Noise Cancelling (ANC) if they detect that you're talking so that you're able to better listen to the person you're talking to. If you experience issues with Ambient Sound being turned off, we also recommend making sure that your earbuds are positioned correctly in your ears, as this can be causing the issue. Finally, please make sure the earbuds are fully up-to-date for maximum stability and updated features by heading on your connected phone to: Galaxy Wearable app > About earbuds > Update earbuds software > Download and install. We are confident this will help. Nevertheless, if you need further support, please don't hesitate to contact one of our Support Teams who are always ready to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2023-01-02
Thornbury, Bristol
Samsung Support
Thanks for the awesome review, Rocky! We are delighted to read that you are enjoying the stylish and comfortable design of your new Buds2 Pro, as well as the incredible crisp sound delivered! ^CR at Samsung Support
2024-01-23
Southampton
CX
Thank you for taking the time to share feedback on our Buds2 Pro. We're committed to providing earbuds that offer both comfort and an immersive listening experience, and we're disappointed to learn the size and shape of the earbuds haven't met your needs. We supply three different-sized wing tips in the box with the Buds2 Pro, which includes a larger size. We recommend trying these with your earbuds to see if you can get a more secure fit. We also have a guide on our website that provides tips to help you get the best possible fit and listening experience from your Buds2 Pro, you can view this here: https://bit.ly/3Ru5Jy1 Overall, customer feedback like yours is instrumental in guiding our improvements, and we'll certainly take your feedback on board when it comes to developing our technology in the future. ^AP at Samsung Support
2023-07-27
Luton, Bedfordshire
Samsung Support
We've been very proud of our Galaxy Buds range since their inception, Denzel, and we've always been happy to keep on making improvements to the with them every new release, so that we can keep on delivering everything that our customers want and need. Your Bud2 Pro are a superb example of this approach, particularly with their design, as they now fit even more comfortably into your ear then ever, and deliver layered sound that lets you hear everything you listen to exactly as the creators intended. The superb connectivity that it has with external devices means that you won't have to carry anything extra around with you if you're enjoying music while on the go in the house. Thanks to the long lasting battery, and lightning fast recharge time, you'll never have to be without them for long, either. ^DB at Samsung Support
2023-07-11
Samsung Support
We are pleased to see that you are enjoying the comfortable fit and superb sound quality of our latest and greatest earbuds! We redesigned the Galaxy Buds2 Pro to be 15% smaller than previous earbuds to fit snugly in your ear for the most comfortable fit. Also, the enhanced wind flow technology helps reduce ear canal pressure and minimises noise — for comfort and clarity. Not only that, but the sound is also amazing with 24-BIT Hi-Fi Audio quality combined with Active Noise Cancellation that lets you focus on your important tasks at work while leaving unwanted noise out. You are now ready to upgrade your sound experience to the next level with these earbuds that are built to impress and amaze with their incredible technology! ^CL at Samsung Support
2024-02-23
Samsung UK Reviews Team
Thank you for taking the time to share feedback on your Buds2 Pro. While we're pleased to see you're enjoying the impressive sound quality, we're disappointed to learn that the Active Noise Cancellation hasn't met your expectations. Our earbuds are designed to block out all background noise, including soft sounds like wind, so this isn't the performance we'd expect. We have an excellent guide on our website that provides steps you can take to resolve any issues you may experience with ANC. This guide specifies the Buds Pro but will apply to your Buds2 Pro. You can view this here: https://spr.ly/6426nv9cw If you find you're still experiencing issues with ANC after trying these steps, we recommend reaching out to our experts in our Support Teams, who will run through further troubleshooting and help you get the incredible earbud experience we'd expect. You can locate our contact methods and operating times here: https://spr.ly/6428nv9cj ^AP at Samsung Support
2024-01-30
Ely
2023-06-30
London
Support
We are disheartened to see that the Galaxy Buds2 Pro's Active Noise Cancelling feature is not meeting your expectations. We also understand that you would have liked to use more features available for these earbuds when connected to your iPhone device. The Galaxy Buds2 Pro come with 3 high Signal-to-Noise Ratio (SNR) microphones that track and eliminate more intrusive sounds — even natural elements, like the wind. In order to make the most of this feature, we recommend following this link, kindly shared by our colleagues abroad, where you will find all the steps on how to use it: https://bit.ly/HowToUseActiveNoiseCancelling Although some features of these earbuds won't be available when using them with an iPhone due to compatibility limitations, you will still be able to enjoy your favourite tunes with the immersive and ultra-detailed sound experience given by the best Samsung audio technology. If you would like to receive any support with making the most of your earbuds, or have any questions, one of our Support Teams will be happy to help. Our full contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUKSupport ^CL at Samsung Support
2024-06-12
2022-08-26
Milton Keynes
Samsung Support
We're pleased to see that you're loving your new Galaxy Buds2 Pro. Their ergonomic design provide a comfortable fit, while minimalising external sounds for a more immersive sound experience. The voice detect technology is just one of the fantastic new features to help them stand apart from their competition, and make everything that you would use them for more advanced. ^DB at Samsung Support
2023-08-16
Samsung Austria
Hallo, wir verstehen, dass die versehentliche Aktivierung der Berührungsfunktion ärgerlich ist. Du kannst sie deaktivieren. Starte auf dem verbundenen Mobilgerät die Anwendung Galaxy Wearable und tippe den Schalter "Berührsteuerung" an, um die Funktion zu deaktivieren. Aktiviere sie später auch wieder, um zu schauen, ob die Eingaben immer noch so oft ungewollt vorkommen. Falls ja, starte die Ohrhörer neu. Setze sie in die entsprechenden Aussparungen im nicht entladenen Ladeetui ein, schließe das Ladeetui und nimm die Buds2 Pro nach frühestens sieben Sekunden wieder heraus. Prüfe außerdem in deiner Wearable App unter "Ohrhörereinstellungen > Software-Update für Ohrhörer", ob es ein Update gibt und lade dieses herunter und installiere es. Sollte das Verhalten der Touchfunktion dennoch bestehen bleiben, melde dich bitte einmal bei uns unter der 0800 72 67 864.
2024-01-04
London
CX
Thank you for sharing with us this review about your experience with your Galaxy Buds2 Pro, Anunda. While we are pleased to see that you love the incredible sound quality and comfortable design of these earbuds, we also appreciate that the right earbud is still not working after it was sent for repair. It is of the utmost importance to us to ensure you can continue enjoying the immersive and ultra-realistic sound quality these earbuds can give you while on calls or listening to music, and we would like to reassure you that we are here to help. Please contact our Support Teams who will be able to offer you full support with getting your earbuds fully working once again and, if necessary, book another repair. For future reference, you can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2023-12-26
birmingham, west midlands.
CX
We are sorry to read that you are not happy with your Galaxy Buds2 Pro because you are not finding them comfortable to wear, with the earbuds falling out of your ears, which is also likely to cause the issues with the sound you mentioned. It is of the greatest importance to us to make sure you can get the best experience out of your earbuds comfortably and easily, whenever you want to listen to your favourite tunes. While we appreciate that you have already tried wearing your earbuds in different ways with the help of the included wing tips, we still recommend following this link where you will find our official Samsung video on YouTube with a step-by-step guide on how to wear the Galaxy Buds2 Pro correctly: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly We are confident the link above will be very useful not only to wear your earbuds safely and comfortably, but also to start enjoying the superb sound quality of these earbuds and their features. Still, if you need more support, please don't hesitate to contact our Support Teams who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2024-06-30
Samsung UK Reviews Team
Thank you for taking the time to share your insight with us, Ian. We are sorry to read that you are having trouble with your Buds2 Pro. We would like to speak with you directly about the Active Noise Cancellation issue, and another concerns you have. Please get in touch with our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/64239GVAR. ^CR at Samsung Support
2025-06-17
Cheltenham
CX
Great to see that you are enjoying the battery life and noise cancellation on your Buds2 Pro, Tiffany! The battery can last up to 18 hours in combination with the case, allowing you to enjoy distraction-free audio all day. To ensure that calls can go through on your Buds, please make sure that the permission is activated for the Wearable app. You can do this on your connected phone in Settings > Apps > Galaxy Wearable > Permissions > Phone > Allow. Please note that if you have a non-Samsung phone, these steps may differ. If this issue persists, please don't hesitate to reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ Once this issue is resolved, we're certain that you will be able to thoroughly enjoy your awesome Buds. ^SK at Samsung Support
2024-05-14
2023-12-19
Vienna
Samsung Austria
Hello, we're glad you are incredibly satisfied with your Galaxy Buds2 Pro.
2023-04-12
2024-03-06
South west
Samsung UK Reviews Team
Thank you for bringing this to our attention, Eric. We're sorry to read that you have had an unpleasant experience with your Buds2 Pro. If you are sensitive to nickel, you should be aware of the possibility of redness, swelling, itchiness, or other irritation. If you experience skin irritation or discomfort, you should check that the tips are covering the mesh and that the buds are fitting properly. If the issue persists, we recommend consulting a healthcare professional to identify an allergy and reduce use of the Buds. ^CR at Samsung Support
2023-05-26
Samsung Support
Thank you for your feedback, and although we are happy to see that you're enjoying the superb sound quality provided by your Buds2 Pro, but we do regret seeing that their size is not meeting your own personal needs. We do design all of our Buds to be as compatible as with as wide a range of our customers as possible, but sadly it would be difficult to accommodate for everyone. ^DB at Samsung Support
2025-07-02
2024-05-09
London
Samsung UK Reviews Team
We are sorry to read that you cannot enjoy the superb sound quality of your Galaxy Buds2 Pro because the right earbud has stopped charging and isn't connecting anymore. Please follow these two links, the first shared by our colleagues abroad, where you will find a series of steps about how to troubleshoot and resolve your issue on the first, and how to make sure your earbuds are charging correctly on the second: https://spr.ly/6429jvonB - https://spr.ly/6420jvon8 From the first link, simply click on the available options to view the relevant steps. We are confident the links above will be very useful. Still, if you need more support, please don't hesitate to reach out to our Support Teams, who will be ready to assist you further with this. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6422jvonE ^CL at Samsung Support
2023-04-10
Glasgow Scotland
Samsung Support
The Buds2 Pro have a fantastic fit, superb surround sound, and Active Noise Cancelling, so you can be listening to music on the go or speaking to someone on the phone without worrying about unwanted background noise. The perfect companion to your S23 Ultra! ^EM at Samsung Support
2023-08-10
2024-04-30
London uk
2023-09-18
2024-03-02
Samsung UK Reviews Team
We are sorry to read that you have struggled to enjoy your Galaxy Buds2 Pro because they were not staying in your ears, and because one of your earbuds has stopped charging now. We would love for you to be able to fully make the most of your earbuds, which are intelligently crafted to be worn comfortably while you enjoy your favourite tunes with the best quality. Please follow this link, which will take you to our official Samsung YouTube video, where you will find a step-by-step guide on how to wear your earbuds correctly, by also using the wing tips included with them: https://spr.ly/6428XpzFp On this other link instead, shared by our colleagues abroad, you will find a great troubleshooting guide to resolve any issue with one of your earbuds not charging or working: https://spr.ly/6420XpzFn If you need more assistance with this, please don't hesitate to contact our Support Teams, who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://spr.ly/6423XpzFZ ^CL at Samsung Support
2022-10-17
2024-08-13
2022-12-20
Aberdeen
Samsung Support
We are very sorry to read that you have had a negative experience using the Buds2 Pro. We take issues like this very seriously and would like to discuss this with you in more detail. Before reaching out to us directly, we recommend your first visit your GP as soon as possible, so than can ensure your ears are cared for. Once you have done this, please get in touch with us. You can find all our contact details and their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
2024-03-02
Samsung UK Reviews Team
Thank you for sharing your feedback with us. We are sorry to read that you are experiencing this issue with your Buds. As you have already updated the software and cleaned the Buds2 Pro as suggested, we also recommend that you check out the follwing guide on how to wear the Buds, as the noise may be caused by incorrect placement in the ear, especially if you have Active Noise Cancellation enabled: https://spr.ly/6429XXixD. If you continue to experience the unwanted noise, please get in touch with our Technical Support Team directly, who will be happy to help! You can find all our contact methods and their operating hours here: https://spr.ly/6420XXixE. ^CR at Samsung Support
2022-12-06
London
Samsung Support
We are disheartened to see that you experienced an issue with your Galaxy Buds on two occasions. Here at Samsung we take the safety of our customers and of our devices very seriously. We recommend contacting one of our Support Teams at your earliest convenience who will be able to provide you with all the assistance needed concerning these issues. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we would like to reassure you that all our devices, including the Galaxy Buds and Galaxy Buds2 Pro, go through a series of thorough tests to ensure that each device meets our high standards of quality. ^CL at Samsung Support
2022-09-14
Ipswich, Suffolk
Samsung Support
We do design all of our Galaxy Buds to fit as many of our customers ears as possible, and do also provide tips to help accommodate even more ear sizes, so we regret to see that this approach has not helped you with your own needs, and do understand your frustration. We hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support
2022-10-01
Bangor Northern Ireland
Samsung Support
Thanks for the awesome feedback, Markie! We are absolutely delighted to read how much you are loving your new Buds2 Pro thanks to their incredible sound and bass! ^CR at Samsung Support
2023-08-15
London
Samsung Support
We are very sorry to see that you are finding the Galaxy Buds2 Pro too large for your ears, Palpal. We would love to offer you full support with this so you can start making the most of your earbuds as soon as possible. The Galaxy Buds2 Pro have an ergonomic design, and you can make them more comfortable and stable in your ears by using the ear tips (left and right - S, M, L) included in the box. We also recommend following this link where you will find a video showing how to wear these earbuds correctly: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly If you require further assistance, please don't hesitate to contact one of our Support Teams who will be happy to help. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
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*ANC (Aktivno poništavanje buke) uključeno je prema zadanim postavkama, a gesta dodira i držanja za ANC može se konfigurirati u aplikaciji Galaxy Wearable.
ANC (aktivno poništavanje buke) uključeno je prema zadanim postavkama, a gesta dodira i držanja za ANC može se konfigurirati u aplikaciji Galaxy Wearable.
*Promjena 3 razine glasnoće ambijentalnog zvuka može se postaviti u aplikaciji Galaxy Wearable.
*Dostupno samo na Samsung Galaxy pametnim telefonima i tabletima s Android One UI verzijom 3.1 ili novijom. Podrška za 360 Audio i Dolby Head Tracking™ može se razlikovati ovisno o aplikaciji i sadržaju.
