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Highlights
24bit Hi-Fi sound for quality listening experience.
360 audio surrounds you like you're there.
Ergonomic design for comfort fit.
Features
"24-bit audio support is just the start of some sweeping improvements."
Android Authority
08/2022
"The Galaxy Buds2 Pro look like the Samsung earbuds we’ve been waiting for"
Digital Trends
08/2022
From Digital Trends. © 2022 Digital Trends Media Group. All rights reserved. Used under license.
"The audio is crisp and clear across all levels with the earbuds getting nice and loud at the top end."
Sammobile
08/2022
"As top-end earbuds go, Samsung’s Galaxy Buds2 Pro seem to tick every box."
Stuff
08/2022
- Ultimate Hi-Fi sound in your ear
- Seamless connectivity
- Comfortable fit
- AI assistance right in your ear
Galaxy AI is here
Elevate your Galaxy AI experience with Galaxy Buds2 Pro. Now you have a translator right in your ear. Turn on the translation features on your Samsung Galaxy smartphone with Galaxy Buds2 Pro on. Make friends with no language barrier when talking face-to-face or over the phone.
- *Interpreter feature requires Samsung Account login. Certain languages may require language pack download. Service availability may vary by language. Accuracy of results is not guaranteed.
- *Live Translate feature requires a network connection and Samsung Account login. Live Translate feature is only available on the pre-installed Samsung Phone app. Certain languages may require language pack download. Service availability may vary by language, country, region or carrier. Accuracy of results is not guaranteed.
- *Galaxy AI features are supported on Galaxy S24 Ultra, S24 Plus and S24 as of Feb. 2024.
- *Samsung Galaxy devices may require the latest software update to properly support Galaxy AI features.
- *Images simulated for illustrative purposes. Actual UX/UI may be different.
SOUND EXPERIENCE
The clear choice for quality sound
24-BIT Hi-Fi AUDIO
Hear sound
as it was intended,
wirelessly
for wide frequency response Woofer
delivers deeper bass Tweeter
produces crisp treble
24-bit
Hi-Fi audio
INTELLIGENT ANC
Puts your
playlist in focus
is better than ever.
Active Noise Canceling (ANC)
is better than ever. With 3 high SNR (Signal-to-Noise Ratio) microphones, the Galaxy Buds2 Pro tracks and eliminates more outside sound — even soft sounds like wind. 3
Switching to in-person conversations is easy with Voice Detect.
Simply start talking and Voice Detect will turn off ANC and activate Ambient sound — allowing you to clearly hear the conversation without removing your Galaxy Buds2 Pro. 3
360 AUDIO
Hear it like
you're there
What is 360 Audio?
360 Audio is a feature that pinpoints the direction of the sound as you move your head, putting your ears right in the scene.
play Cone-shaped sound funnels are directed at a mannequin head from the left and right. Then, five funnels of sound face the head from all around. Next, the funnels transform into an orb that surrounds the entire head.
360 AUDIO
Activating is easy with Samsung Galaxy
To watch videos with spatially aware surround sound, open the Galaxy Wearable app, go to 360 audio and tap the toggle to activate.
- *Availability may vary depending on country, region, carrier or device.
- *Image simulated for illustrative purposes.
Open the Galaxy Wearables app and activate "360 audio"
Turn on "Head tracking" for an immersive experience
IMMERSIVE SOUND EXPERIENCE
Sound on for deeper dimension
- *For optimal experience, listen with earbuds or headphones on a device with Dolby Atmos support.
- *Tracks are intended for playback in Atmos-supported environments for Dolby Atmos technology demonstration purposes only.
Music
A vocalist, guitarist and percussionist perform together as they record music in a studio.
360 AUDIO RECORDING
Capture the world as you hear it
- *Image simulated for illustrative purpose.
- *360 Audio recording is available for Samsung Galaxy Z Fold4, Z Flip4 with Android One UI version 5.0 or later and must be paired with Galaxy Buds2 Pro.
- *Enhanced head tracking and Direct Multi-channel is supported with Android One UI version 4.1.1 or later.
360 AUDIO RECORDING
Create videos with 360 Audio
Before you hit record, go into your Samsung Camera app's advanced video options. Wear your Galaxy Buds2 Pro and tap the 360 audio recording toggle. Now you're ready to record 3D sound.
- *360 Audio recording is available for Samsung Galaxy Z Fold4, Z Flip4 with Android One UI version 5.0 or later and must be paired with Galaxy Buds2 Pro.
- *360 Audio and head tracking support may vary depending on the application and content.
Hear from the creators
- *For optimal experience, listen with earbuds or headphones on a device with Dolby Atmos support.
- *360 Audio recording is available for Samsung Galaxy Z Fold4, Z Flip4 with Android One UI version 5.0 or later and must be paired with Galaxy Buds2 Pro.
- *360 Audio and head tracking support may vary depending on the application and content.
-
Vlog & SocialPlay
A young woman waits at a train platform. She takes out a Galaxy Buds2 Pro case and places the earbuds in her ears. In the camera app, 360 Audio Recording is activated. She checks her makeup in the selfie camera of her Galaxy Z Flip4. As the train pulls into the station, the 360 Audio Recording toggle is activated. She boards the train. Next, the 360 Audio Recording toggle is activated again as she waits at a crosswalk during the day. She is holding up her Galaxy Buds2 Pro cradle on her right hand. Suddenly, it changes from day to nighttime. She closes the cradle and crosses the crosswalk with her earbuds in her ears. Next, she is seen walking down a pedestrian tunnel, recording with her Galaxy Z Flip4. Next, she poses for the camera from a seated position. Next, she arrives home, puts her earbuds in the cradle, and jumps into bed to sleep. Samsung logo.
-
Music & DancePlay
A young man touches his earbud in his right ear. Next, a group of young men including him are all seen together in a dance studio doing hip hop dance. Various angles and shots of them show them interacting with the camera in a dynamic way. Then the 360 Audio Recording toggle is activated. They film themselves dancing with the selfie mode on, using 360 Audio Recording. At the same time the view finder screen they're seeing is shown above the phone the man is holding up. The view finder disappears and they dance for the camera. Then they make circle and keep dancing. The 360 Audio Recording toggle is activated. Suddenly, they jump together and are transported back outside to a sidewalk. The 360 Audio Recording toggle is activated. They continue dancing down the street. Samsung logo.
-
Sports & ActivitiesPlay
A young woman is sitting outdoors. She takes her Galaxy Buds2 Pro earbuds from the cradle and places them in her ears. Next, she is walking while carrying a skateboard in one arm and using her Galaxy Z Flip4 in the other. Using the camera app in selfie mode, she turns on 360 audio recording. At the same time, the 360 audio recording toggle is activated. She records herself posing for the camera, and then skateboarding in the park. There are various shots of her spinning on the skateboard and touring the park with the earbuds in her ears. The toggle is activated twice. She slowly stops and her back is seen to the camera. Samsung logo.
SEAMLESS CONNECTIVITY
Your life
in sync
AURACAST
Share your
sound
with
those around
With Auracast broadcast technology, share your audio stream with an unlimited number of devices. Effortlessly transform your Samsung TV, Samsung Galaxy smartphone or tablet into a radio source to start engaging with others.
Joining a broadcast is as easy as connecting to a wifi network. Simply select "Find a broadcast" on your Samsung Galaxy smartphone or tablet, tap to connect and listen in with your Galaxy Buds2 Pro. 7, 8
EASY PAIRING
Pop open
and tap in
Galaxy Buds2 Pro will automatically pop up on your Samsung Galaxy devices and are ready to connect with a tap. As simple as that.
*Requires Samsung Galaxy devices with Android 10 and above or SmartThings application over 1.7.85 version
Auto Switch on Samsung Galaxy Buds2 Pro intelligently detects mobile activity and seamlessly shifts its connection to your Samsung Galaxy phone, tablet, watch and Galaxy Book.
Switching to answer the phone works even when you're connected to a Samsung TV. Once the Galaxy Buds2 Pro are connected to the Samsung TV via Bluetooth, there is no need to take the earbuds out to answer the phone. Incoming calls can be answered simply by tapping the Galaxy Buds2 Pro twice.9
SMARTTHINGS FIND
Keep track
of your buds
ERGONOMIC DESIGN
Style in tune with you
FIT
In your
comfort
zone
COLORS
Colors that
set the tone
Both the earbuds and cradle are available in a range of premium colors. Each bud is polished to a high gloss with a matte interior that feels soft against your skin. 15
Galaxy Buds2 Pro case and earbuds in Graphite.
Galaxy Buds2 Pro case and earbuds in White.
Galaxy Buds2 Pro case and earbuds in Bora Purple.
Both the earbuds and cradle are available in a range of premium colors. Each bud is polished to a high gloss with a matte interior that feels soft against your skin. 15
GALAXY EXCELLENCE
Plays all
the hits
GALAXY EXCELLENCE
Plays all the hits
Two Bora Purple Galaxy Buds2 Pro earbuds are floating in the middle of the screen.
-
Battery
Get up to 5 hrs of continuous playtime with ANC on and up to 18 hrs in the cradle. 16, 17, 18 -
Bluetooth 5.3
Bluetooth 5.3 is available and LE Audio will be eventually supported. 19 -
IPX7 Water Resistance
Play on. Rain or shine. Galaxy Buds2 Pro is water resistant. 20, 21
COMPARE
Your next
Buds are
calling
2-way speaker
Up to 8hours (ANC off)
Up to 7.5hours (ANC off)
Up to 8hours (ANC off)
- *Availability of colors, sizes and models may vary by country or region.
- **Audio play time tested by pairing a pre-production Samsung Galaxy Buds2 Pro/Galaxy Buds2/Galaxy Buds Live to a recently released Galaxy Smartphones with ANC On / Off settings. Actual battery life may vary and depend on usage conditions, settings, number of times charged, Bluetooth signal strength and other factors.
ECOSYSTEM
The connected power of Samsung Galaxy
*Galaxy Z Flip4, Galaxy Z Fold4, Galaxy Watch5 and Galaxy Watch5 Pro sold separately.
- Samsung Galaxy device with One UI version 4.0 or higher is required.
- 24-bit audio support may vary depending on the application.
- Requires Voice Detect function to be turned on under settings on the Galaxy Wearable application.
- 360 Audio is only available on Samsung Galaxy smartphones and Galaxy Tab devices with Android One UI version 3.1 or later, and selected Samsung TV models. Supported Samsung TV models include: Neo QLED 8K (QN900D, QN800D), Neo QLED 4K (QN95D, QN90D, QN87D, QN85D) OLED (S95D, S90D, S85D), QLED (Q80D, Q70D). Support for 360 Audio and head tracking may vary depending on the application and content.
- Direct Multi-channel is available on Samsung Galaxy smartphones and Galaxy Tab devices with Android One UI version 4.1.1 or later.
- Direct Multi-channel is available on selected Samsung TV models. Supported Samsung TV models include: Neo QLED 8K (QN900D, QN800D).
- Devices with Auracast Source ability are available only on Samsung Galaxy smartphones, tablets with Android One UI version 6.1 or later, and select TV models. Supported Galaxy smartphone and tablet models include: S24+, S24, S24 Ultra, Galaxy Z Flip5, Galaxy Z Fold5, S23+, S23 (except FE edition), S23 Ultra, Tab S9+, Tab S9+ 5G, Tab S9, Tab S9 Ultra, Tab S9 Ultra 5G, Tab S9 FE+, Tab S9 FE+ 5G, Tab S9 FE, Tab S9 FE 5G and Tab S9 5G. Supported TV models include: 2024 NeoQLED 8K QND800, QND900, 2023 Neo QLED 8K and 2023 MICRO LED models.
Devices with Auracast Assistant ability are available only on Samsung Galaxy smartphones, tablets with Android One UI version 5.1.1 or later. Supported Galaxy smartphone and tablet models include: S24+, S24, S24 Ultra, S23+, S23, S23 Ultra, Z Fold5, Z Flip5, Z Fold4, Z Flip4, A54 5G, A55 5G, M54 5G, Tab S9+, Tab S9+ 5G, Tab S9, Tab S9 Ultra, Tab S9 Ultra 5G, Tab S9 FE+, Tab S9 FE+ 5G, Tab S9 FE, Tab S9 FE 5G, Tab S9 5G and Tab Active 5G. - Connecting 2 or more devices to Auracast is limited to Samsung Galaxy devices.
- Auto Switch feature is only available on Samsung Galaxy Book series with One UI 6.0 or later, Samsung Galaxy smartphones and Galaxy Tab devices with One UI 4.1.1 or later and Galaxy Watch4 series or later. Samsung Galaxy devices must be logged in to Samsung Account to enable the Auto Switch feature. Auto Switch feature for Samsung TV is only available on Samsung TVs launched Feb ’22 or later after getting a firmware update from Jul ’22. Auto Switch with TV is only available for making and receiving phone calls.
- When the battery runs out, it tracks based on the last connected location.
- The SmartThings Find application is only available on Samsung Galaxy devices with Android 8 or later.
- SmartThing Find is not supported in China.
- To receive notification from SmartThings Find, you must turn on the notification under settings.
- 15% size reduction is compared to the Galaxy Buds Pro based on size volume. Ear tips size can be adjusted to increase comfort.
- Available colors may vary by country, region, or carrier.
- Earbuds provide up to 5hrs of play time with ANC on, while the case provides up to 18 hours of battery life when the case and earbuds are charged to 100%. Based on internal testing. Audio playback time tested by pairing a pre-production Galaxy Buds2 Pro to a recently released Galaxy smartphone with default settings including ANC on. Actual battery life may vary and depend on usage conditions, settings, number of times charged, Bluetooth signal strength, and other factors.
*'Default setting' refers to the original setting for the Galaxy Buds2 Pro when it was first released, simply with the power turned on.
*'Play time' refers to when the Galaxy Buds2 Pro are connected to the phone, streaming music. - Play time may vary based on settings.
- The typical capacity has been tested under third party laboratory conditions. The typical capacity is the estimated average capacity considering the deviation in battery capacity among the battery samples tested under the IEC 61960-3 standard. The rated capacity is 58mAh (earbuds), 500mAh (charging case). Actual battery life may vary depending on the network environment, usage patterns, and other factors.
- Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with the earbuds. LE audio will be available later this year.
- IPX7 is based on laboratory test conditions for submersion in up to 1 meter of fresh water for up to 30 minutes.
- Not advised for beach or pool use. Charging case is not water resistant. If the earbuds are damaged, they are not guaranteed to be water resistant. If the earbuds or your hands are wet, they must be dried thoroughly prior to handling or placing into the charging case. If placed into the charging case without drying, the earbuds may be damaged.
- Bixby service availability may vary depending on country; Bixby recognizes selected languages and certain accents/dialects; Samsung Account log-in and data network connection (Wi-Fi or data network) required.
- IPX2 is based on laboratory test conditions for water is sprayed at 15° angle or less.
Specifications
-
Earbud Weight (g)
5.5 g
-
Bluetooth Version
Bluetooth v5.3
-
Sensors
Accelerometer,Gyro Sensor,Hall Sensor,Proximity Sensor,Touch Sensor,VPU(Voice Pickup Unit)
-
Number of MIC
6 High-SNR (Signal-to-Noise Ratio)
-
Speaker
Custom Coaxial 2-way
-
Ambient Sound
Yes
-
Active Noise Cancellation
Yes
-
Voice Detect
Yes
-
360 Audio
Yes
-
AirVent
Yes
-
Audio Codec
SSC (Samsung Seamless Codec) HiFi,AAC,SBC
-
Bluetooth Version
Bluetooth v5.3
-
Bluetooth Profiles
A2DP,AVRCP,HFP
-
Auto Switch
Yes
-
Accelerometer,Gyro Sensor,Hall Sensor,Proximity Sensor,Touch Sensor,VPU(Voice Pickup Unit)
-
Earbud Dimension (HxWxD, mm)
21.6 x 19.9 x 18.7 mm
-
Earbud Weight (g)
5.5 g
-
Case Dimension (HxWxD, mm)
50.2 x 50.1 x 27.7 mm
-
Case Weight (g)
43.4 g
-
Durability
IPX7 Water resistance (Earbuds)
-
Removable
No
-
Talk Time/Voice Call
up to 14 (Earbud 3.5)
-
Audio Playback Time
up to 18 (Earbud 5)
-
Earbud Battery Capacity (mAh, Typical)
61 mAh
-
Case Battery Capacity (mAh, Typical)
515 mAh
-
SmartThings Find
Yes
-
Bixby Voice Wake-up
Yes
-
Neck Stretch Reminder
Yes
Reviews
Galaxy Buds2 Pro Graphite
- The earbuds offer crisp, clear sound quality with impressive bass.
- The active noise cancellation feature is effective in blocking ambient noise.
- Many users report issues with the fit and comfort, as the earbuds frequently fall out and cause discomfort or skin irritation.
- Reliability is also a concern, with problems like one earbud not connecting, touch controls malfunctioning, and inconsistent ANC performance.
- Battery life could be better as well.
Reviews with images & videos
Filters
Relevancy sort puts the best reviews at the top. We look at things like helpfulness votes, latest review, pictures and other traits that readers look for in their reviews.
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278 Reviews
2024-03-17
2024-01-03
CX
Thank you for taking the time to share with us this in-depth review about your experience with the Galaxy Buds2 Pro, Danny. While we are pleased to read that you are satisfied with the sound quality of these earbuds, with their amazing features and stylish look, we also appreciate that you are not finding them comfortable to wear; which is affecting the way you use them negatively. It is of the greatest importance to us to make sure you can make the most of your amazing earbuds with your everyday tasks and needs, when you are at home or outside, to keep you company when listening to your lovely tunes. Please follow this link where you will find our official Samsung video on YouTube with a step-by-step guide on how to wear the Galaxy Buds2 Pro correctly while also taking advantage of the included wing tips: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly The set of wing tips that come with these earbuds will help you adjust their size to your ears to be able to wear them comfortably and safely every day. Nevertheless, we appreciate that you enjoyed the design of our previous models more compared to the Galaxy Buds2 Pro, and we will make sure to take your feedback on board, so we can use it to improve our future products and technology. ^CL at Samsung Support
2023-05-14
2023-08-02
Zagreb/ Hrvatska
2022-08-31
Auckland, NZ
2023-09-10
London
CX
Thank you for the incredible feedback, Marjohn! We are delighted to read how much you love your new Bed2 Pro. With a sturdy design and quality sound features, it's easy to see why you're so impressed! Enjoy! ^CR at Samsung Support
2024-01-30
CX
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds2 Pro, James. It is of the greatest importance to us to make sure you can continue enjoying the superb sound quality and smart features of these earbuds, when using them for work as much as for your leisure time. We appreciate that the left earbud has now become quieter than normal, and that the charger has stopped working. Furthermore, that you have tried some troubleshooting steps to fix these issues, although they were not successful. We strongly recommend contacting our Support Teams who will be more than happy to assist you with getting your earbuds back to their fully working conditions, so you can continue enjoying them to be happier every day. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we would like to reassure you that all our Samsung products, including the Galaxy Buds2 Pro, are thoroughly tested at the time of manufacturing to ensure they meet our high standards of quality and durability. ^CL at Samsung Support
2025-01-20
London
![[D] Alternative Text](https://video.api.bazaarvoice.com/bd8a4cad-7c37-4101-ad1f-effd894bb263/thumbnail/image-00001.png)
CX
We are glad to see that you rated the amazing Galaxy Buds2 Pro five full stars, Nich! The superb sound quality of these earbuds paired with their ergonomic design make them brilliant from start to finish! ^CL at Samsung Support
2023-03-03
New Zealand
2024-04-11
South West
2022-09-17
2022-09-13
Kropyvnytskyi
2024-03-22
Samsung UK Reviews Team
Thank you very much for sharing your feedback with us, Chris. We are very sorry to read that you are unhappy with the design of your new Buds2 Pro and find that they are falling out of your ears. To ensure the best fit, it may be that you need to change the size of the silicone ear tips that go inside your ear canal. Choosing the perfect size will ensure a snug fit. Inserting the Buds correctly can also help with fit. We recommend checking out this handy video guide on how to insert and use the Buds for optimal performance: https://spr.ly/6427ZGPgt. ^CR at Samsung Support
2023-08-27
2024-01-24
Pembrokeshire
2025-06-12
Луцьк
Служба підтримки
Давиде, дякуємо за Вашу оцінку та відгук! Приємно, що навушники продовжують дарувати Вам позитивні емоції 😊 За потреби отримання допомоги чи консультації, будь ласка, звертайтесь до нас у підтримку: https://www.samsung.com/ua/support/contact/ Будемо раді допомогти. Бажаємо комфортного використання!
2023-11-02
2023-11-07
2023-03-06
2024-02-20
2023-09-14
Київ
Служба підтримки клієнтів
Чудово, що Ви змогли поділитись своїм враженням від використання техніки Samsung. Навушники нового покоління дійсно зручно використовувати під час заняття спортом завдяки їх чудовому дизайну.
2023-02-08
2022-08-25
2024-02-27
Northern Ireland
Samsung UK Reviews Team
Thank you for taking the time to share feedback on your Buds2 Pro, Sloane. We're sorry to learn the fit of the earbuds hasn't met your expectations. We've ergonomically designed these earbuds to give our customers a secure, comfortable fit to give the best listening and wearing experience, however, we regret to hear this hasn't been your experience. We have a guide on our website that walks you through getting the best fit out of your earbuds, providing instructions on how to insert and wear them. You can view this guide titled 'How to wear your Samsung earbuds' here: https://spr.ly/6425X8buL If you need further assistance with your Buds2 Pro, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/6426X8bRK We trust this guidance will help, so you're able to fully enjoy using your earbuds alongside your incredible S23 Ultra. ^AP at Samsung Support
2023-02-25
London
Samsung Support
Thank you for taking the time to share your feedback with us, Sabin. Although we are sorry to read that the design is not quite as well suited for you as your previous Buds Pro, we are delighted that you are happy with the incredible Active Noise Cancellation! ^CR at Samsung Support
2022-09-25
Bristol
Samsung Support
Best choice ever going for the amazing Galaxy Buds2 Pro, Wylo! We are delighted to see that you found your perfect music gadget with us! The Galaxy Buds2 Pro are designed to fit in your ears perfectly for the best comfort and quality with the enhanced wind flow technology that helps reduce ear canal pressure and minimizes noise. The sound quality is also incredible with the 24-BIT Hi-Fi Audio quality and Intelligent 360 Audio that give you a realistic sound immersion from the 2 embedded 2-way speakers, Woofer and Tweeter. You are now ready to listen to your favourite tunes with the greatest quality with these unrivalled earbuds! ^CL at Samsung Support
2024-04-12
Yorkshire
2023-10-29
2024-08-23
2023-12-03
Kent
CX
Thank you for taking the time to share with us this review about your experience with the Galaxy Buds2 Pro, Matt. We are sorry to read that you are not completely satisfied with your earbuds due to background noise always present in your calls. We would love to offer you full support with this, so you can start making the most of your new earbuds for work as much as for listening to your favourite tunes. Please make sure to be wearing your buds correctly, safely and comfortably in your ears because this will make a great difference when using the Active Noise Canceling function which eliminates more intrusive sounds. You can find a full step-by-step guide on how to wear your buds, while also using the included wing tips, on this video: https://bit.ly/43DFQzR To activate Active Noise Canceling, simply follow these steps: touch and hold one of the earbuds while you're wearing both of them > You will hear a beep, indicating that Active Noise Canceling has been turned on. Alternatively, you can turn this feature on from the Galaxy Wearable app. We are confident the steps above will be very useful to keep all the unwanted noises out of your calls. Still, if you need more support, please don't hesitate to contact our Support Teams who are always ready to help. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2023-05-05
2023-07-21
Norwich
Samsung Support
We are very sorry to see that the Galaxy Buds2 Pro are not meeting your expectations as they seem to not stay in place in your ears when you are not moving, Lonel. We also appreciate that this also affects the Active Noise Cancelling feature of these earbuds negatively, as the device cannot block unwanted sounds effectively. We recommend using the ear tips that are included in the box with the Galaxy Buds2 Pro, which come in three different sizes S, M, and L, which we are confident will help keeping the earbuds secure in your ears for the safest and most comfortable use. Please also follow this link which will take you to a video on YouTube with a detailed guide on how to wear your earbuds correctly in your ears: https://bit.ly/HowToWearGalaxyBuds2ProCorrectly We are confident this will be very helpful. Nevertheless, if you need more support, please don't hesitate to contact our Support Teams who will be happy to assist you with making the most of your earbuds. You can find our full contact details and opening times on our Contact Us page here: https://bit.ly/SamsungUK-Support ^CL at Samsung Support
2024-02-24
2024-04-20
2022-11-04
London
Samsung Support
Thank you very much for sharing your feedback with us. Although we are delighted to see that you are impressed with the quality audio produced by the Buds2 Pro, we are sorry that the design does not seem to stay in yours. We recommend testing out the alternative size ear tips, as although they may feel they fit perfectly, they may not be holding them in place well enough within your ear. Also, please ensure you insert the buds and then twist gently to secure them. ^CR at Samsung Support
2022-10-20
Uttoxeter, West Midlands
Samsung Support
We are pleased to see that you found the perfect upgrade of your earbuds with our latest and greatest Galaxy Buds2 Pro, Saunders! The ergonomic design of these earbuds makes them comfortable and easy to fit all the time. Not only that, but the sound quality is unmatched thanks to the 24bit Hi-Fi sound and the 360 audio surrounds for an immersive experience like never before. As you mentioned, you also have the brilliant Active Noise Canceling (ANC) feature that eliminates more outside sound so you can focus on listening to what's important! ^CL at Samsung Support
2024-03-27
NZ
2024-02-20
2024-07-09
2023-10-12
Malaysia
2022-12-17
Frankfurt am Main
Samsung Support
We only ever aim to make noticeable to improvements to any new products that we produce, rather than have them simply by a higher number, so it's great to see that you have been able to experience all of the new benefits that are available with your Galaxy Buds2 Pro. The newly designed 2-way speakers, woofer, and Tweeter help deliver the ultimate Hi-Fi sound right to your ears, and we're sure that you're appreciating how even crisper the connection is to your new S22 Ultra 55. Because we want them to be with you whenever and wherever you need them, the usb port makes it compatible with a range of different devices, and its compatibility with wireless power sharing means you don't even need to be near a plug socket to get that extra bit of battery should you need it. ^DB at Samsung Support
2023-03-06
Wellington NZ
2024-03-22
Baildon, Essex
Samsung UK Reviews Team
Thank you for taking the time to raise this issue with us, Stevo. We are very sorry to read you are experiencing a fault with one of your Buds, however, we are certain we can help! To start, there are a few troubleshooting methods you can try: 1. Place both buds in the charging case for 10-15 seconds, then place them back in your ears. 2. Disable Bluetooth on the connected mobile device for around 20 seconds then re-enable it. 3. Open the Galaxy Wearables app > About Earbuds > Reset Earbuds. Should these suggestions not work, please do not hesitate to contact our Technical Support Team directly, who will be happy to guide you further. You can find all our contact methods and their operating hours here: https://spr.ly/6421ZGTPb. ^CR at Samsung Support
2022-09-17
Франція
2024-05-08
Wellington
2024-07-07
Greater Manchester, England
Samsung UK Reviews Team
Thank you for your four-star review of the Buds2 Pro! We're pleased to hear that you're enjoying the amazing features and sound quality! It's great to know that the widget functionality on your phone enhances your experience, making it easy to monitor the battery and adjust noise and touch controls. We're also glad you're enjoying the 360 Audio and head tracking, which really enhance the immersive sound experience! We appreciate your honest feedback regarding the battery life and the case's tendency to show fingerprints, and we'll certainly take these comments on board. If you have any questions or need further assistance, please don't hesitate to reach out. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64249QIqk Once again, we appreciate your stellar review! ^AP at Samsung Support
2023-08-22
Bradford uk
Samsung Support
This is absolutely fantastic to read, Shawn, so thank you for your feedback. We're delighted to see that you've discovered for yourself the remarkable levels of sound that are available with your new Buds2 Pro. You'll hear all of your favourites with incredible levels of depth and clarity and the effortless way in which they connect to external devices means you'll be able to keep in touch with your world in simple, yet effective, ways. ^DB at Samsung Support
2023-05-26
Edinburgh
Samsung Support
We are overjoyed to read your incredible feedback about your new Buds, Dan! With such a comfortable design, quality sound and a wide range of customisable settings, we know you'll love them for years to come! Thanks for the five stars! ^CR at Samsung Support
2023-06-17
2022-11-08
Buckinghamshire
Samsung Support
Thank you for letting us know how much you love your new Buds2 Pro! With such a comfortable and stylish design, quality audio and additional features such as Active Noise Cancellation, it's easy to see why you're so pleased! ^CR at Samsung Support
2023-04-04
2022-09-18
Samsung Support
Thank you, and we always intend to keep on providing our customers with what they want, or need, so it's great to see that you're loving the new design of your Galaxy Buds2 Pro, and that they've given you a new confidence in wearing wireless buds. It's great to see that they're doing what you need, and help keeping you motivated during your runs. ^DB at Samsung Support
2023-06-20
London
Support
Thank you for your wonderful feedback for the Buds2 Pro, Mr. Ferrari! They're small yet powerful and deliver top quality bass and sound with everything you listen to. Now you have the perfect Buds to pair with your smartphone. Thanks for being a big Samsung supporter! ^EM at Samsung Support
2023-07-19
Bolton
Samsung Support
Thank you for taking the time to share your feedback. We are sorry to read that the design of the Busd2 Pro are not suitable for you personally. Although you have tried different material tips, please also ensure you try the different sizes as this can effect comfort. ^CR at Samsung Support
2024-07-29
Basingstoke
2024-05-15
Samsung UK Reviews Team
It's fantastic to see that you've had flawless service from Buds2 Pro for all the time that you've had them. The professionally tuned sound delivers the crispest sound, and the Active Noise Cancellation will make sure that you only have to focus on the sounds that you want to, wherever you are. We're delighted to see that you're a fan of multiple devices from our different ranges, and that your Buds2 Pro are encouraging you to keep on exploring this particular corner of our Galaxy. ^DB at Samsung Support
2024-05-22
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are sorry to read that you are experiencing trouble with the ANC feature of your Buds2 Pro. To ensure that no blockages are causing the issue you are experiencing we recommend checking out this guide on how to thoroughly clean your Buds: https://spr.ly/6421d4kbT If this does not resolve the issue, please don't hesitate to get back in touch, so we can continue to troubleshoot the issue. You can find all our contact methods and their operating hours here: https://spr.ly/6422d4kbp ^CR at Samsung Support
2023-12-25
2023-12-19
2022-10-26
2024-06-26
Scotland, UK
Samsung UK Reviews Team
Thank you for taking the time to share your feedback with us. We are sorry to read that you are having trouble with the design of your new buds and find that are not suitable when using them at the gym. To ensure you get the very best fit, we recommend following the steps in the super useful guide: https://spr.ly/6420gQ8a4 ^CR at Samsung Support
2023-10-12
Tyne & Wear
2023-06-15
2023-11-15
2023-02-01
New Zealand
2023-05-11
2025-07-03
2023-06-29
West Yorkshire
Support
We do pride ourselves on listening to feedback provided by our customers, so we can keep on providing you with everything that you'd want from our range. Even though the design of the original Buds Pro were well received, we did find ways to make it improve it, for an even more comfortable and reliable fit. This is not the only area of the Buds that we have given some extra attention to, as we've added even more layers of professional tuning to the sound, so you can hear everything exactly as the creators intended. ^DB at Samsung Support
2023-10-10
Lebanon
CX
Thank you for letting us know what your favourite Buds2 Pro features are! With such a stylish and comfortable design, quality sound and additional settings such as ANC and Ambient Mode, we know you're going to love them for many years to come! ^CR at Samsung Support
2024-04-12
Samsung UK Reviews Team
Thank you for sharing your fantastic experience with the Buds2 Pro, Jack! We're thrilled to see you've been wowed by the stunning design and colour, and it's excellent to see you've teamed them up with the incredible S24 Ultra! ^AP at Samsung Support
2023-02-03
West Midlands
Samsung Support
We're sorry that you've had an issue with getting the Buds2 Pro to fit in your ears, Nicky. We recommend checking out our useful guide on how to wear your Buds correctly, on the Galaxy Wearable app. Go to the Galaxy Wearable app > Buds2 Pro > Tips and user manual. You can also try resetting the Buds to see if they then connect to your phone. To do this, go to the Galaxy Wearable app > Buds2 Pro > Earbud settings > Reset. We appreciate the feedback, and for further troubleshooting, help, and support, get in touch! You will find all our contact details and opening times here: https://bit.ly/SamsungUK-Support ^EM at Samsung Support
2023-07-02
South East
Support
Thanks for sharing your feedback for your Buds2 Pro, Joseph, and we're sorry to see that you're not enjoying them as much as we'd hoped. They are designed to be perfect for music indoors and when on the move, and the Active Noise Cancelling feature is perfect for wearing them outside, as it blocks out noise and blocks the wind too. To turn this on, go to the Galaxy Wearable app > Buds2 Pro > Toggle on Active Noise Cancelling. We'd also recommend making sure that both the Buds and charging case are clean, as any build up of dirt and skin may affect the speakers and microphones. Give them a clean after every use with a clean, dry cloth! For further support and advice, get in touch with us, and we'll gladly help. Follow this link for all our contact details and opening times: https://bit.ly/SamsungUK-Support ^EM at Samsung Support
2022-11-04
2023-08-17
Newcastle-under-Lyme
Samsung Support
Your Galaxy Buds2 Pro will effortlessly connect to a whole range of external devices, so you'll be able to enjoy your favourite films and shows with a more personal feel. The intelligent Active Noise Cancellation will ensure that you don't miss anything that you don't want to while you're on the go. We're happy to take on board your request for deeper bass as well, a we'll always look for ways to improve everything that we produce. No matter how excellent they already are! ^DB at Samsung Support
2024-07-19
2024-07-07
Samsung UK Reviews Team
We appreciate you taking the time to share your experience with the Buds2 Pro, Chris. We're sorry to learn you've encountered sound issues with each of your earbuds. We're committed to getting the resolved for you, so you can get back to enjoying the impressive sound quality. We recommend referring to this guide on our website for steps you can follow to improve the sound quality of your earbuds: https://spr.ly/64239tZil Your earbuds have a water resistance rating of IPX7, but certain conditions have to be met to retain this resistance. You can view the instructions on maintaining your earbuds on Page 43 of the user manual here: https://spr.ly/64249tZim If you need further assistance with your earbuds, our Support Teams are on hand to help. You can locate our contact methods and operating times by heading to the following link: https://spr.ly/64259tZiW ^AP at Samsung Support
2022-09-15
2022-12-01
2024-02-20
2024-12-13
Merseyside
CX
This is not what we like to see, so we'd like to help get your Buds2 Pro back to delivering the flawless sound quality that you were enjoying. We'd recommend speaking to our Customer Support team so that they can look into this with you, and go thorough all available solutions. You can find details for the different ways to contact them, plus their opening times, by following this link: https://spr.ly/6425v5h5d ^DB at Samsung Support
2022-09-26
Samsung Support
We regret to see that your new Galaxy Buds2 Pro have not proven to be a good match for you. While we do design all of our Buds to fit as many ear sizes as possible, and we do also provide different sized tips to accommodate eve further, we would be unable to design them to fit all ear types. We do understand your frustration, however, and do hope that this does not discourage you from exploring any of our ranges again in the future. ^DB at Samsung Support
2023-09-07
CX
Thank you for sharing your feedback with us. We are sorry to read that you are unhappy with your new Buds2 Pro. We would like to discuss the sound and equalizer with you in more detail and ensure that the settings you are using are set up perfectly for your preferences. Our Technical Support Team will be happy to help you with this! During this conversation, they can also discuss techniques for inserting and using them without any issues. You can find all our contact details and their opening times here: https://bit.ly/SamsungUKSupport. ^CR at Samsung Support
2023-03-24
2023-01-11
2024-10-27
CX
This is not what we like to see, and we can certainly understand your frustration. We do design all our products to provide a lengthy and reliable service, so we regret seeing that this has not been your experience. It is correct that our warranty is repair based rather than replacement, and we would always look into all available options to get any device back to perfect working order as quickly as possible. ^DB at Samsung Support
2024-02-24
2024-08-09
London
CX
Thank you very much for your review. We are pleased to see that you are enjoying the sound quality, however, we're sorry that the Buds2 Pro are slipping out of your ears. For a guide on how to wear the buds, we recommend checking out this link: https://spr.ly/6426YF7Xs. ^CR at Samsung Support
2023-11-23
2024-03-02
West Yorkshire
Samsung UK Reviews Team
Thank you for taking the time to write such an in-depth review of your new Buds2 Pro! We are over the moon to read how impressed you are with small, stylish and comfortable design, and were sure that others will appreciate your insight regarding the ear tips! Not only can you enjoy quality sound, but with Active Noise Cancellation, Ambient Mode and many other audio features, you can adjust the settings to suit your needs in different situations. You can even adjust the touch controls, so you can access your favourite features with ease! ^CR at Samsung Support
2024-02-20
2023-07-28
2023-02-22
2024-02-20
2023-03-22
2022-10-15
London
Samsung Support
We're very pleased to see that you are already loving them, Minhajul. They've been designed to have a natural feeling fit, for extra comfort, and they'll add a crystal clear soundtrack to your entire day. We appreciate both your review and your enthusiastic recommendation. ^DB at Samsung Support
2022-09-02
Samsung Support
We are pleased to see that you are enjoying the comfortable fit and superb sound quality of our latest and greatest earbuds! If you like the Galaxy Buds Pro, you will absolutely fall in love with the Galaxy Buds2 Pro. We redesigned the earbuds to be 15% smaller than the Galaxy Buds Pro to fit snugly in your ear for the most comfortable fit. Also, the enhanced wind flow technology helps reduce ear canal pressure and minimizes noise — for comfort and clarity. Not only that, but the sound is also amazing with 24-BIT Hi-Fi Audio quality combined with Active Noise Cancellation and Intelligent 360 Audio for the most realistic and immersive experience. You are now ready to upgrade your sound experience to the next level with these earbuds that are built to impress and amaze with their incredible technology! ^CL at Samsung Support
2025-01-08
London
CX
We are sorry to read that you experienced this type of issue with your Galaxy Buds2 Pro. Here at Samsung, we take the safety of our customers and the correct operation of our products very seriously. We recommend getting in touch with one of our Support Teams as soon as possible, who will be able to offer you full support with this. Our contact details and opening times can be found on our Contact Us page here: https://bit.ly/SamsungUK-Support In the meantime, we would like to reassure you that all our wearable products, including the Galaxy Buds2 Pro, go through a series of thorough tests to ensure they meet our high standards of quality. ^CL at Samsung Support
2024-03-03
Auckland, New Zealand
2024-03-11
London
2023-02-10
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*Available only on Samsung Galaxy smartphones and tablets with Android One UI version 3.1 or later. 360 Audio and Dolby Head Tracking™ support may vary depending on app and content.