Devices connected to my SmartThings hub appear offline

SmartThings app with devices.

The settings of your Wi-Fi access point (AP) may have changed:

  • Disconnect the power from your devices, then reconnect and check status on your SmartThings hub. 

  • If your Wi-Fi AP is configured to support 5Ghz frequency band only, try changing the Wi-Fi AP settings to include support for 2.4Ghz frequency band.

  • The Wi-Fi AP name may be hidden. 

  • Move the SmartThings Home Hub closer to your Wi-Fi AP.

  • Update the Wi-Fi settings on the SmartThings Home Hub.

    - Run SmartThings app > Select SmartThings Home Hub.

    - Tap More icon (+) in top right corner > Settings > Wi-Fi > Update Wi-Fi settings.

Screen to select the SmartThings Home Hub option. Screen to select the SmartThings Home Hub option.

Step 1. Tap SmartThings Home Hube.

Select ¨Settings¨ option. Select ¨Settings¨ option.

Step 2. Tap More (+) and then tap ¨Settings¨.

Select ¨Wi-Fi¨ option. Select ¨Wi-Fi¨ option.

Step 3. Tap Wi-Fi.

Update Wi-Fi information. Update Wi-Fi information.

Step 4. Tap to update wi-fi information.

Wi-Fi information for SmartThings Home Hub has been updated, select ¨Done¨. Wi-Fi information for SmartThings Home Hub has been updated, select ¨Done¨.

Step 5. Tap Done when the information has been updated.

If after following these steps you are still experiencing connection problems with your devices:

  • Reset your SmartThings Home Hub.
  • Delete and Re-register the Home Hub device from the SmartThings app.
  • Reconnect.

 

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