How can I use the Samsung Remote Service to get help diagnosing and solving a problem?

 

Samsung Remote Service

 


Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung smart TV or smartphone to directly help you with your product.

 

 

How does it work?

 

Give us a call, letting us know that you want to use the Remote service.

 

If you need help with a smartphone or tablet, you will need to download the Smart Tutor app, and if you are need help with your smart TV, you can access Remote Management through the Support settings on the menu on your smart TV.

 

UK - 0330 726 7864 
Ireland - 0818 717 100 

 

Click here to find out more about using Remote Service, including Remote Service Requirements and FAQs. 

 

 

Related Content:

 

How do I get ready for a Mobile & Tablet Remote Management session (Smart Switch)?

How do I get ready for a Mobile & Tablet Remote Management session (Kies)?

How do I transfer my photos or other media from my smartphone to my computer using Samsung Kies?

Samsung Smart Switch

Samsung Kies (downloads and minimum requirements information)

 

Other Top Content:

 

How do I get the WhatsApp Messenger app on my Samsung Galaxy device?

How do I install the Facebook app on my Galaxy device?

How do I get the Facebook Messenger app on my Samsung Galaxy device? 

What is Screen Mirroring and how do I use it with my Samsung TV and Samsung mobile device?

What do the notification light colours mean on my Samsung Galaxy smartphone?

Where is Music Player on my Samsung Galaxy S7 or S7 Edge?

How do I change my text message alert tone on my Samsung Galaxy S7 or S7 Edge?

How do I move music, images, videos and other media to the microSD card in my Samsung Galaxy S5?

How do I copy contacts from my Samsung Galaxy handset to my SD card or vice versa?

 

 

 

 

 

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am-9pm, 7 days a week.

Facebook Messenger

We are here to help | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am to 5:30pm

Email

We'll respond within 24 hours of your request.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Call

0818 717100General Support

Monday to Sunday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us