How to remove voicemail notifications

How to remove voicemail notifications

When you receive a new voicemail, you will see a notification on your home screen to let you know that you have a new message. Usually, the notification will disappear once you have listened to your voicemail.  You can also customise your voicemail notifications by choosing your own ringtone, allowing the notification as a pop-up, enabling vibration, and choosing whether the notification is displayed on your lock screen.

You can also find out more about how to use the different call functions on your device.

Listen to your voicemail

To remove your voicemail notifications, you will need to listen to all your new voicemail messages. Once you have listened to your new messages the notification should disappear.

Please note: In order to access and set up your voicemail you will need to contact your network provider.

Clear the cache and data

If you have already listened to all your voicemails but are still seeing a notification, you may need to clear the cache and data.

1 Open the Settings app
Settings app icon
2 Tap Apps
Apps is selected in the Settings menu
3 Tap the sort by icon
More options icon is selected in the Apps menu on a Galaxy smartphone
4 Tap Show system apps
Show system apps is selected in the Apps menu on a Galaxy smartphone
5 Tap Call settings
Call settings app is selected in the Apps menu on a Galaxy smartphone
6 Tap Storage
Storage is selected in the Call settings app on a Galaxy smartphone
7 Tap Clear cache and Clear data

Please note: clearing your data will reset your phone app, removing your recent calls. It will not remove your contacts

Clear cache and clear data is selected for the Call settings app on a Galaxy smartphone

If the problem persists, repeat the steps for the Phone app.

Customise voicemail notifications

If you would like to change the notification type or the sound that plays when you receive a voicemail, follow the steps below:

1 Open the Phone app
2 Tap the more options icon. It will appear as three dots
3 Tap Settings
4 Tap Voicemail
5 Tap Notifications
6 From this menu you can select your notification preferences for voicemails

  • Tap Alert or Silent. If you have activated Alert, you have the option to tap Sound to select the music or ringtone that plays when you receive a new voicemail
  • Tap the switch to activate or deactivate Show as pop-up
  • Tap the switch to activate or deactivate Vibrate
  • Tap Lock screen to choose whether or not the notification is displayed on the lock screen
Switching off voicemail and using call forwarding

Voicemail services are controlled by your network provider. If you would like to switch off your voicemail, you should contact your network provider.

Alternatively, if you would like your incoming calls to be forwarded when busy or unanswered you can do so through the following steps:

1 From the Phone app, tap the More options icon (three vertical dots)
Tap more options icon from the phone app
2 Tap Settings
Tap settings
3 Tap Supplementary services
Tap supplementary services
4 Tap Call forwarding
Tap call forwarding
5 Choose how and when you would like your calls to be forwarded
Choose how and when
6 Enter the number the calls are to be forwarded to, and choose Update
Enter the number the calls are to be forwarded to, and choose update

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This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

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