How to troubleshoot Camera app errors

If a 'Camera failed' warning appears on your screen, or if your device freezes or slows down while using the Camera app, please refer to the following guide to troubleshoot the issue.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

Reset Camera app

 

If you try to take pictures or videos using the Camera app but it keeps crashing or the 'Camera Failed' warning appears on your screen, resetting the Camera app may fix the problem. Please follow the steps below.

 

Open Camera Settings Open Camera Settings

Step 1. Open Camera and select Settings.

Reset Settings for Camera app Reset Settings for Camera app

Step 2. Select Reset settings.

Reset Camera app settings Reset Camera app settings

Step 3. Tap Reset to reset the Camera app.

Force restart your device

 

If your device is still slow or freezes even after you reset the Camera app, try force restarting your device to resolve the issue.

Press and hold Volume down and Side key to Power off device Press and hold Volume down and Side key to Power off device

Step 1. Turn off your device by holding down the Volume down key and Side key, then selecting Power off.

Press and hold Volume down and Side key Press and hold Volume down and Side key

Step 2. Once the screen goes black, press and hold the Volume down key and Side key.

Release keys Release keys

Step 3. When the Samsung logo appears on screen, release both fingers from the keys.

Note:

  • Your data and files will be preserved even if you force shut down your device.
  • Volume and Side key locations may vary depending on the device model.
  • Device screenshots and menus may vary depending on the device model and software version.

How to use the Samsung Members app

If you are experiencing difficulties with your Samsung mobile, tablet, or wearables, you can send us a question in the Samsung Members app. Find out more about sending an error report.

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