What to do if Google Play Store will not load or download apps

If you're having trouble loading or updating apps or can't open the Google Play Store there are some troubleshooting steps that you can try to resolve this issue. Click on the below drop down menus to follow the step-by-step guide.

Please note: Screenshots were captured from a Galaxy Note10 operating on Android OS Version 9.0 (Pie). Steps and settings may vary depending on your Galaxy device and Android OS Version.

Check your internet connectionClick to Expand

It is important that you are connected to a strong and stable connection when trying to download apps or load the Google PlayStore.

 

If you are using your mobile data, you will need to ensure you have enabled mobile data via your Settings.

 

If you are connected over a Wi-Fi network and noticing a problem with the Wi-Fi symbol on the in your status bar you may not be able to access the internet. If this is the case, you can check out our page I can't connect to Wi-Fi on my Samsung Galaxy device alternatively, if you are experiencing connection issues or slow internet you may need to reach out to your internet provider.

 

Enable Mobile Data via Settings

1 Go to "Settings".
2 Tap "Data Usage".
3 Tap the switch to activate "Mobile Data".

Enable Mobile Data via the Notification Panel

1 Swipe down from the top of the screen to access your Notification Panel.
2 Tap "Mobile Data".
Restart your deviceClick to Expand
1 Press and hold the Power button or button combination.
2 Tap "Restart".
Tap to restart a Galaxy smartphone
3 Wait for the device to power off and on again.
Clear the Play Store dataClick to Expand
1 Go to "Settings".
Tap to enter Settings menu on a Galaxy smartphone
2 Scroll down, then tap "Apps".

In older operating systems you'll find this option in Settings > Application Manager.

Tap to enter Apps menu on a Galaxy smartphone
3 Scroll down, then tap "Google Play Store".
Tap Google Play Store on a Galaxy smartphone
4 Tap "Storage".
Tap Storage on a Galaxy smartphone
5 Tap "Clear Data", then tap "OK" to confirm.
Tap clear data, then tap OK to confirm on a Galaxy smartphone
Reset the Download ManagerClick to Expand
1 Go to "Settings".
Tap to enter the Settings menu on a Galaxy smartphone
2 Scroll down, then tap "Apps".

In older operating systems you'll find this option in Settings > Application Manager.

Tap to enter Apps menu on a Galaxy smartphone
3 Tap the More options icon.
Tap the More Options icon, which looks like three dots in the top right hand side of the screen
4 Tap "Show system apps".
Tap Show system apps on a Galaxy smartphone
5 Scroll down, then tap "Download Manager". Check that the app is enabled (the icon should read "Disable").
Scroll down, then tap Download Manager to check that the app is enabled.
6 Tap "Force Stop" to shut down just this app. This won't affect any information on the device. Tap "Force stop" on the prompt to confirm.
Tap Force Stop, then tap Force Stop again to confirm
Check the date and time settingsClick to Expand
1 Go to "Settings".
Tap to enter Settings menu on a Galaxy smartphone
2 Scroll down, then tap "General Management".
Tap to enter General Management menu a Galaxy smartphone
3 Tap "Date and Time".

In older operating systems you'll find this option in Settings > Date & Time 

Tap to select Date and time settings
4 Tap the switch to activate "Automatic date and time".
Tap to activate Automatic date and time on a Galaxy smartphone
Check available storage spaceClick to Expand
1 Go to "Settings".
Tap to enter Settings menu on a Galaxy smartphone
2 Scroll down, then tap "Device Care".

In older operating systems it is called "Device Maintenance" or you'll find similar options in a separate app called Smart Manager, however you can check Settings > Storage.

Tap to enter Device Care menu on a Galaxy smartphone
3 Tap "Storage" at the bottom of the screen.
Tap to check Storage
4 Check the available storage. If your device has less than 1GB of storage available, you will need to free up some space.
The available storage is displayed on screen
Remove and re-add Google AccountClick to Expand
1 Go to "Settings".
Tap to enter Settings menu on a Galaxy smartphone
2 Scroll down, then tap "Accounts and backup".

In older operating systems it is called " Cloud and Accounts" or "Accounts".

Tap to enter Accounts and backup menu on a Galaxy smartphone.
3 Tap "Accounts", then tap your Google Account.
Tap Accounts, then tap your Google account
4 Tap "Remove Account". Depending on the operating system this option may be under the More options icon on the top right hand side of the screen.
Tap Remove Account to remove Google Account  from a Galaxy smartphone
5 Tap "Remove Account" to confirm.

Any information removed in this process will be downloaded onto the device once the account is added back in.

6 Tap "Add Account".
Tap Add Account to add a new account to a Galaxy smartphone
7 Tap "Google".
Tap Google to add a Google Account to a Galaxy smartphone
8 Enter your Google Account details.
Enter your Google account log in details
9 Tap to agree to the Google Terms and Conditions to finish.
Enable All Related AppsClick to Expand

Ensure you do not have a build-up of pending apps to either be downloaded or updated, this may delay the download process on your Galaxy device.

1 Go to "Settings".
Tap to enter Settings menu on a Galaxy smartphone
2 Scroll down, then tap "Apps".

In older operating systems you'll find this option in Settings > Application Manager.

Tap to enter Apps menu on a Galaxy smartphone
3 Tap the More options icon.
Tap the More Options icon, which looks like three dots in the top right hand side of the screen
4 Tap "Show System Apps".
Tap Show System Apps on a Galaxy smartphone
5 From the dropdown menu, tap "Disabled apps".
Tap to reveal the drop down menu, then tap Disabled
6 Check to see if there are any apps related to Google Play Services or Download Manager in the Disabled apps list. If there are, tap the app, then tap "Enable".

If none of the above steps have resolved the problem, please contact Samsung Support for further assistance.

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