Samsung TV not connecting or won't find Wifi network or internet

Samsung Smart TVs come with numerous features and services such as online streaming, weather information and search capabilities. However, if you have problems with your TV connection, meaning that you lose access to these features, this can become very frustrating. Read on to find out how to check your network and troubleshoot these issues. 

Please note: This article refers to Samsung smart TVs (i.e. internet-connected). Images may differ slightly depending on the model and firmware on your TV.

If you are having trouble connecting your Smart TV to the internet, take a look at the Network Status. You can check your internet connection settings and see where the connection is failing.

To the check the network status:

1 Click the Home button on your TV remote.
2 Navigate to Settings and select it using your remote.
3 Select Network in the General menu.
3 Select Network Status.
5 On this screen you can see the network status and check your IP settings. Read on to find out more information on checking your IP settings.

Identify the issue

There are two potential points of failure that can cause network issues. These are the connections between your TV and the router and the connection between the router and the internet. 

Connection failure between the TV and router: 

Connection failure between the router and internet:

To identify if the issue is between the TV and the router, try connecting a different device to your router. If this device connects and works correctly, then the issue is with your TV.

To identify if the issue is between the router and the internet provider, check your internet box. If the box is connected, then you will need to contact your internet provider to solve the issue.

1 Navigate to Settings.
2 Select General.
3 Select Network.
4 Select Network Status.
5 Select IP Settings.

Manually set your IP address

Manually setting your IP address can be used to try and troubleshoot your TV. To manually set your IP address follow the same steps to check your IP address and then continue with the following steps:

6 Select IP Setting.
7 Select Enter manually.
8 Go to IP Address.
9 Enter the IP Address.
10 Select OK.

There are two different methods to update your TV. The method outlined below takes you through how to update from the TV menu. Read our FAQ on how to upate your TV software to find out how to update via a USB.

Please note: The following steps may look different depending on your TV model and the version of the smart menu it uses. If you're not sure of the exact steps, follow your printed user manual or download the e-manual from Samsung Support.

1 Open the Settings menu on your TV.
2 Select Support.
3 Select Software Update.

Please note: If you have a USB stick connected for video/photo/music playback or recording, the TV will ask if it should look on the USB stick for an update file. Select No to continue updating using Wi-Fi

4 Select Update Now.

Please note: If there is no update available then your TV is already updated to the latest version.

Device Care works by running scans on your TV so that it can diagnose and optimise your TV, attempting to fix issues such as a blurry screen or insufficient storage space. If an issue is found this will be shown to you on a list of diagnostics.

Follow the steps below to find out how to run Device Care on your TV.

1 Press the Home button on your remote and select Settings.
2 On the Settings menu, navigate to Support and then select Device care.
3 Select Start Device Care and the scan will begin.

Read our FAQ on How to use Device Care on your Samsung Smart TV for more information on how to troubleshoot and care for your TV.

A factory reset should only be performed if no other attempted fixes are successful. A factory reset will remove all downloaded apps and reset all user settings so that the TV is returned to same state as when it was first bought. 

To factory reset your TV:

1 Go to Settings.
2 Go to General.
3 Navigate down until you get to Reset.
4 Using the number keys on the remote, enter your PIN code. When you enter the final digit of the PIN code, you will automatically enter the next screen.
5 Select Yes.
6 Select OK.

After a factory reset, you will need to reconnect to the internet. There are two ways to connect your Smart TV to the internet, which are via wireless and wired connections. The connection method is as follows.

1 Go to Settings.
2 Go to General.
3 Select Network.
4 Open Network Settings.
5 Choose the Network type, either Wireless or Wired.
6 If you choose a wired connection, your TV will automatically be connected to the internet. If it is wireless, select the network that you want to connect to.

Please note: Make sure that the network cable is well connected to the back of your TV when trying to connect through a wired connection.

Thank you for your feedback!