Adjusting the Volume on my Samsung Galaxy

Last Update date : Apr 28. 2021

Depending if you're in a noisy, crowded area or in a quiet library, you may want to turn up or down your volume fortunately, there are different ways of increasing or decreasing the volume on your Galaxy device. You can also enable settings like Use Volume keys for media to control the media volume by default. Simply click one of the following drop down menus to learn how to adjust the volume and increase in-call volume on your Samsung Phone.

Please Note: This guide is designed for Indian variant Galaxy devices, if you do have an international device and require further assistance click here to reach out to your Samsung subsidiary. Screenshots were captured from a Galaxy S10 operating on Android OS Version 9.0 (Pie), settings and steps may vary depending on your Galaxy device and Android OS Version.

For step-by-step instructions on customising your sound quality and effects check out our page How do I customise the Sound settings?

Using the Volume buttons

One of the simplest ways of adjusting the volume on your Galaxy phone or tablet is simply through the designated volume keys. Depending on the application you are in will also determine which volume setting you are adjusting. If you are watching a video and use the volume key, the media volume will either turn up or down, however if you are on your home screen your ringtone volume may be adjusted.

Device layout - Volume keys, Bixby Key and Power Key

If you are having issues turning up the volume using the volume buttons check to see if anything is applying too much pressure on the keys. This could include third party cases or covers. If you do have a case on your device, try removing it and pressing the volume button again. If you do not get any response or pop up message when pressing the volume keys you may need to head into your nearest Samsung service centre and have the device assessed by our technicians.

Please Note: The above model layout is the Galaxy S10, device layout may vary depending on your Galaxy device.

1 Press the Volume key to increase or decrease the volume. If you want to adjust the volume for a particular setting, swipe down on the volume notification.
Swipe down on Voume notification
2 Drag the volume bar from left to right to increase or decrease the volume to your desired setting
Drag the volume bar from left to right to increase or decrease the volume to your desired setting

If you want to adjust the volume for System, Ringtone or Notifications ensure that you have enabled your Sound mode to sound instead of Vibrate or Mute. To enable this setting swipe down to access your Quick Settings and tap  alternatively launch your Settings > Sounds and vibration > Sound Mode > Sound.

Increase In-call Volume
1 When on a call, press the Volume key to increase or decrease the in-call volume.
When on a call press the volume keys to increase or decrease the in call volume

Please Note: You are only able to adjust the in-call volume when on a call.

Enabling Using Volume keys for Media

By activating Use Volume keys for media, you are able to control the media volume by default when you press the volume keys. There are two ways of enabling or disabling this function either through your Quick Settings panel or via your Sounds and vibration settings.


Using Quick Settings Panel

1 Press the Volume key and swipe down on the volume notification.
Swipe down on Voume notification
2 Toggle on Use Volume keys for media
Drag the volume bar from left to right to increase or decrease the volume to your desired setting

Using the Settings menu

1 Launch your Settings and select Sounds and vibration
Launch your Settings and select Sounds and vibration
2 Toggle on Use Volume keys for media
Toggle on Use Volume keys for media
Using Samsung Members

You can use the Samsung Members app to complete interactive tests to determine if your speaker needs to be assessed by an authorised technician or not. Follow the below guide to learn how to complete an interactive test using Samsung Members. Most Galaxy devices have the Samsung Members app pre-installed however if you have un-installed the app or you are unable to locate it within your Apps tray you can simply search and download it within your Galaxy Apps Store.

1 Head into the Samsung Members app icon Samsung Members app
Head into the Samsung Members app
2 Tap on Get Help
Tap on Get Help
3 Select Interactive checks
Select Ineractive checks
4 Tap on Speaker icon Speaker
Select Speaker
5 Tap on Speaker to play the simple sound, then hold your phone to your ear as if you were taking a call.
Select Speaker
6 Ensure In-call volume has been turned up, use the volume keys to adjust the in-call volume
Ensure In-call volume has been turned up, use the volume keys to adjust the in-call volume
7 Select between Yes or No if you could hear a sound. You will need to follow the above steps to test the Media speaker as well.
Select Yes or No
8 Once you have completed the interaction check for both the in-call speaker and media speaker, you will be able to determine if you require further support. If one or both speakers display Action required you can try restarting and updating your device software.
Once you have completed the interaction check for both the in-call speaker and media speaker, you will be able to determine if you require further support.

Tap on  for a quick FAQ on the conditions that could affect your speaker when completing the interactive speaker check. If you have already read through the FAQ and you do not hear any improvements with your Speaker, you can click on get in touch with our Customer Service Team for further support or tap on   to locate your nearest Service Centre.

If you are still facing issues adjusting the volume you can Chat with Us

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