Why the sound is Broken Irregularly and call volume is Low or Muted in Smart phone?
Note: Please do not use Samsung-unapproved protect accessories covering Camera, Flash, HRM sensor. Especially, as this symptom can also appear when protect vinyl or film cover on a little bit of Camera Deco, be careful that the protective vinyl or film does not cover on any parts of the Camera Deco.
Air Path is placed on up and down part of rear camera
Be careful that the protective vinyl or film does not cover on parts of the Camera Deco where Air Path is placed.
If call volume is low or muted, there are the following reasons:
Additionally for faster drying of water from speaker, it will help that you hold the device while speaker of device is facing down and shake device smoothly a few times to remove remaining water. Despite this, when some moisture remains on Mesh in front speaker, sound may not be still heard clearly. At this time, as this moisture can be also removed by speaker vibration during call, please check the device’s sound state while making call for a period of time.
Note: If you are still having trouble with the sound after trying these tips, please contact a Samsung Service Centre with device.
Be careful that protect film does not cover Mic hole
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