Why the sound is not heard clearly during call after S7 Edge is exposed to underwater?

Last Update Date : Sep 05. 2018
 

If the Samsung Galaxy S7 Edge has been immersed in water or speaker is wet, sound may not be heard clearly during a call because water may get in the speaker hole during exposure underwater. Despite this, when some moisture remains on Mesh in front speaker, sound may not be still heard clearly.

 

. 

 

Some of the steps that should be taken are mentioned below :

 

● Wipe the device smoothly with a dry, soft cloth and keep putting during certain period of time to dry it thoroughly before using device.  

● You can hold the device while speaker of device is facing down and whisk device smoothly a few times. 

 ● The moisture can be also removed by speaker vibration during call, please check the device’s sound state while making call for a period of time.  

● If you are still having trouble with the sound after trying these tips, please contact a Samsung Service Center.


Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track my repair

Check the progress of your repair

Chat with us

Live Chat support with a Samsung product expert.
All Days 9am to 9pm

Email

We'll respond within 24 hours of your request.

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1 800 40 72678641 800 40 SAMSUNG

(Toll Free) For Use By Customers In India Only
24 Hours a day / 7 Days a week

+880 9612300300+880 8000300300

(Toll Free) For Use By Customers In Bangladesh Only
8AM - 10PM / 7 days a week

+94 11 7267864+94 11 SAMSUNG

(Toll Free) For Use By Customers In Sri Lanka Only
8AM - 6.30PM / Mon ~ Sat

+977 16600172667 (For NTC customers only)+977 9801572667

(Toll Free) For Use By Customers In Nepal Only
8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us