Can Samsung technician access customer's TV anytime they want via Remote Management?
No, The Remote Management system only allows Samsung technician to connect to your TV for a session and once the connection is terminated Samsung cannot reconnect without a new session being initiated by you. Powering off the TV will also terminate any session immediately.
Samsung Remote support service offers you one-on-one support with Samsung Technician who can remotely :
● Diagnose your TV.
● Customise the TV setting for you ( Picture, Sound, etc. )
● Backup and restore your customize settings.
● Reset your TV to the factory default.
● Install the latest firmware.
● Manage Smart Hub optimally.
● Configure Smart Hub and app installation.
● Optimal Picture and Audio Calibration.
Additional benefit is that your TV settings are saved with our servers for future sessions if needed. It’s easy convenient and faster way to get support for your TV.
CLICK HERE to know how to get support for Samsung Smart TV via Remote Management.
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