Can the Samsung Technician see what customer is watching while Remote Management?

Last Update Date : Apr 24. 2018

Yes, the Samsung technician will be able to see the incoming signals picture. Through this the agent can determine if the problem is being cause by the signal or the TVs panel. For Example: If the Samsung technician connects to the TV and can see a line in the image then he knows that that line is being created by the incoming signal not the TV. If the technician cannot see the line on his system then he knows that there is a problem with the TV.



( Watching TV )


Samsung Remote support service offers you one-on-one support with Samsung Technician who can remotely :


● Diagnose your TV.

● Customise the TV setting for you ( Picture, Sound, etc. )

● Backup and restore your customize settings.

● Reset your TV to the factory default.

● Install the latest firmware.

● Manage Smart Hub optimally.

Configure Smart Hub and app installation.

● Optimal Picture and Audio Calibration. 


Additional benefit is that your TV settings are saved with our servers for future sessions if needed. It’s easy convenient and faster way to get support for your TV.


CLICK HERE to know how to get support for Samsung Smart TV via Remote Management.  

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