How to access Remote Management in Samsung SUHD 4K Curved Smart TV JS9000?

Last Update Date : Apr 24. 2018

CLICK HERE to update the TV software in Samsung SUHD 4K Curved Smart TV JS9000.  

 

NOTE : You can use this feature to let Samsung Electronics diagnose your TV remotely when you need assistance with your TV. You will need to read and agree to the service agreement before using this feature.  

 

a). Press the MENU/123 button on your Smart Control Remote. 

 

.  

 

b). Select MENU as shown below.

 

. 

 

c). From the Menu screen, select Support.

 

. 

 

d). Select Remote Management.

 

. 

 

e). Select On to enable Remote Management.

 

. 

 

f). Then, Select View Terms to read the Terms and Conditions.

 

. 

 

NOTE : This function requires an Internet connection.

 

g). Scroll down to read and review the terms. When finished, select Close to proceed.

 

. 

 

NOTE : If you disagree with the terms of Remote Management the service will not be available and the session will terminate

 

h). The system will try to Connect using your network server.

 

.  

 

i). You will be provided with a PIN Code. Provide the PIN code to the service representative. This will allow one-on-one support offered by a Samsung Remote Support service technician to control your screen remotely.

 

. 

 

NOTE : The TV will read out the Remote Management PIN until the RM agent connects to the TV.

 

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Track your repair

Check the progress of your repair

Chat with us

Chatbot Support | 24 Hours / 7 days
Livechat Support | 8 AM ~ 10 PM / 7 Days

Email

We'll respond within 24 hours of your request.

WhatsApp us

Support | 8 AM ~ 10 PM / 7 Days

Samsung Members Web Community

Log in with your Samsung Account and join the Samsung Members community! Peer to peer support for mobile phones.

Call

1800 5 7267864(1800 5 SAMSUNG)

India Toll Free No. | 8AM ~ 10PM / 7 Days a week (Working with limited capacity)

1800 40 7267864(1800 40 SAMSUNG)

India Toll Free No. | 8AM ~ 10PM / 7 Days a week (Working with limited capacity)

+880 9612300300+880 8000300300

Bangladesh Toll Free No. | 24 hours / 7 Days a week

+94 11 7267864+94 11 SAMSUNG

Sri Lanka No. | 8.30AM - 8.30PM / 7 Days a week

+977 16600172667 (For NTC customers only)+977 9801572667

Nepal Toll Free No. | 8AM - 8PM / 7 Days a week

Dial as per your country

* For any printer related enquiries, please visit the HP website .

Face-to-face support

Samsung Service Centers

Find out more about how you can get face-to-face help.

Service Online Appointment

Book a service appointment at your nearest service center.

Contact Us