Certified care by
Samsung experts
Samsung Care+ ensures peace of mind, even when the unexpected happens to your Home Appliances and TV.
Introducing Samsung Care+ for Consumer Electronics
Get even more protection for your appliances! Get Samsung Care+ and enjoy peace of mind for as low as RM7.40 /month. Up to 5 years* warranty coverage!
*1 year warranty + 4 years extended warranty or 2 year warranty + 3 years extended warranty, varies based on selected appliances
- Samsung Care+ for Consumer Electronics
Key benefits at a glance
Check out Samsung's comprehensive services at a glance, delivered by authorised technicians for optimal appliance performance
| Samsung Care+ | Samsung Care+ Premium POPULAR | |
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| Extended warranty* covering up to 4 years |  |
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Standard SmartThings Report - General Usage - Energy Usage |
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Enhanced SmartThings Report⧧ - Standard SmartThings report - SC+ Premium Coverage Duration |
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Maintenance Service Home Visit by Samsung Certified Technicians - Health Check and Diagnosis - Cleaning Services |
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How to buy Samsung Care+
1. Buy your product from Samsung.com
Choose your new TV or Home Appliance and add it to your cart.
2. Add Samsung Care+ during checkout
Only available for purchase online with an eligible product
3. Finalise your order
Check your order information and complete your purchase on Samsung.com
Extended warranty
Comprehensive protection plan covering up to 5 years
Health check
Device diagnosis, include gas leakage check
Maintenance service
Cleaning include filter, blower, water tray, draining pipe, evaporator coil
Extended warranty
Comprehensive protection plan covering up to 5 years
Health check
Device diagnosis, include door / leg alignment
Maintenance service
Cleaning of back cover & compressor coil
Extended warranty
Comprehensive protection plan covering up to 5 years
Health check
Identify potential issues through in-depth device diagnosis
Maintenance service
Cleaning of detergent dispenser, debris filter, door area (including gasket)
Extended warranty
Comprehensive protection plan covering up to 5 years
Health check
Device diagnosis
Maintenance service
Cleaning of heat exchanger, lint filter, door area (including gasket)
Extended warranty
Comprehensive protection plan covering up to 5 years
Health check
Identify potential issues through in-depth device diagnosis
Maintenance service
Cleaning of detergent dispenser, debris filter, door area (including gasket). Cleaning of heat exchanger, lint filter (for dryer)
Extended warranty
Comprehensive protection plan covering up to 5 years
Health check
Identify potential issues through in-depth device diagnosis
Maintenance service
Cleaning of product exterior, lint filter, water filter.
Buy now and protect your consumer electronics
Choose from our current list of eligible products
Annual service checklist
How do I request service for my Samsung product?
Start a live chat with us here.
Make a claim or check your coverage.
For more information, go to https://www.samsung.com/my/support/
Frequently asked questions
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What is Samsung Care+?Samsung Care+ for Consumer Electronics offers protection beyond the standard manufacturer’s warranty, giving you peace of mind with expert support.
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How do I buy Samsung Care+?You can purchase Samsung Care+ for Consumer Electronics exclusively on samsung.com/my when buying an eligible TV or home appliance. Simply add Samsung Care+ to your cart during checkout.
ㅤ• Samsung Care+ can only be purchased at the time of product purchase. -
What is the cost of Samsung Care+?The cost varies based on product category and coverage period. To check the exact price, add your product to your cart on samsung.com/my.
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What are the main benefits of Samsung Care+?Samsung Care+ provides:
ㅤ• Up to 4 years Extended Warranty
ㅤ• Earn Samsung Rewards with Every Purchase
*may vary depending on purchased Samsung Care+ package. -
When does Samsung Care+ coverage begin?Your Samsung Care+ coverage starts from the date of product delivery.
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How do I receive my Samsung Care+ confirmation?You will receive a confirmation email with your coverage details.
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I want to purchase a product, but Samsung Care+ is not available. Why?If you do not see the option to add Samsung Care+ during checkout, it is likely that your selected product is not eligible for Samsung Care+. Samsung Care+ is only available for select TV and Home Appliance models.
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How do I request service for my Samsung product?You can contact Samsung Customer Service through the following:
Start a live chat with us here. Make a claim or check your coverage. For more information, go to https://www.samsung.com/my/support/ -
Can I renew Samsung Care+ after my coverage ends?No, Samsung Care+ is not renewable once the initial coverage period ends.
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Does Samsung Care+ replace my Samsung manufacturer’s warranty?No, Samsung Care+ provides additional coverage beyond the standard manufacturer’s warranty. It enhances your protection but does not replace the original warranty.
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What is not covered under Samsung Care+?Please visit https://www.samsung.com/my/support/warranty/ for more information.
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Can I choose to terminate my Samsung Care+ plan or get a refund if I was not able to request for repair claims during my coverage duration?No. You may choose not to utilize any services offered under Samsung Care+; no refund will be provided.
- *Selected models only. Prices for the Samsung Care+ for Consumer Electronics plan add-on vary by model. The stated lowest price off applied only to the Samsung Care+ for Consumer Electronics add-on, and does not include any other products or services. Please note that once payment is made, this add-on cannot be cancelled.
- *Subject to 0% interest installment promotion mechanics.
