Certified care by Samsung experts
Keep your Samsung Galaxy device protected with Samsung Care+ ― provided by authorized professionals who know what’s best for your device.
Rest easy with Samsung Care+1
Accidental Drops
Dropped your device? You can let it slide.
Water Damage
Fully soaked? Don’t worry about it.
Unexpected Slip
Dropped it from your hands? No need to worry.
Shattered Screen
Crashed and smashed? We'll fix it.
Here's what's covered
Accidental damage
Get the unlimited cover for cracks, drops or spills.2
Software issues
We’ll check and fix any issues if your device isn't running smoothly.
Certified care
Samsung certified technicians will fix your device using genuine parts.
Free pick up & delivery
We pick up your damaged device to repair and deliver back to you
At home or abroad
Enjoy the benefits of Samsung Care+ at home or abroad.3,4
Technical support
24/7 access to smartphone diagnostic, troubleshooting support and user guides
Water damage
Covers accidental damage caused by water or other liquids
Device replacement
Replaces your device when it cannot be repaired
Select your device to find out your coverage details5,6,7
Upgrade with a higher trade-in value with Samsung Care+8
Upgrade with a higher trade-in value with Samsung Care+8
How to buy Samsung Care+
You can purchase Samsung Care+ with your new Samsung Galaxy device or separately within a certain period. See details below.
1. Buy with your new purchase
You can buy Samsung Care+ with your new Galaxy device by visiting Samsung.com or purchasing from retailers. Visit Samsung.com for more details.
2. Buy within 30 days of your purchase
You can buy Samsung Care+ within 30 days of purchasing your Galaxy device through your device settings, on Samsung.com or the Samsung Care+ website. Go to Samsung Care+ website for more details.
3. Buy at Samsung Experience Stores
You can buy Samsung Care+ at Samsung Experience Stores either when purchasing your new Galaxy device or within 30 days of purchase (available in select stores). Search nearby Experience Stores.
4. Buy on insurance providers' websites
You can buy Samsung Care+ by visiting an insurance provider's website. Visit an insurance provider's website for more details.
Already a Samsung Care+ member? Sign in to view your plan.
How to claim your benefits
Simply follow the steps below.
Step 1
Accidental damage happens
Dropped your device and the screen is shattered? No worries.
Step 2
Submit a claim
If you’re a Samsung Care+ member, you can easily submit a claim online, by phone or at a service center.
Step 3
Get quick repairs
Visit the nearest Samsung Authorizes Service Centre for fast repairs, or request a professional to come to you.
Step 4
Pay easily with a discount
Enjoy a 50% discount on repairs applied on-site — no extra paperwork needed.
Contact us
Tel. 03 9078 4999
Email. cs.my@careplus.co
Mon – Sun 9:00 – 18:00
(including public holiday)
Make a claim or check your plan, go to
https://my.careplus.co/↗
Find out more
Frequently Asked Questions
Answer to the most common questions about Samsung Care+
-
What is Samsung Care+ device group insurance and support package bundle?Samsung Care+ device group insurance and support package bundle is a comprehensive one-stop device protection for your insured Galaxy with support services provided, plus all your Samsung devices and appliances in your household for up to 2 years. You may choose one of the following:
• 1 Year accidental & liquid damage with device support package; or
• 2 Years accidental & liquid damage with device support package (selected models); or
• 2 Years accidental & liquid damage & 1 Year extended warranty with device support package.
This insurance is provided and underwritten by Tune Insurance Malaysia Berhad under group policy issued to Samsung Malaysia Electronics (SME) Sdn Bhd, assisted by Bolttech agent, Bolttech Device Protection Malaysia Sdn Bhd. -
What are the benefits of Samsung Care+?Samsung Care+ benefits include:
• Repairs for accidental and liquid damage while extended warranty covers inherent mechanical and electrical defects after manufacturer’s warranty expires.
• Device replacement in the case your broken device cannot be repaired.
• Repair concierge service for all Samsung smart devices in your home
• Free onsite pick-up and delivery for your damaged device. -
What is the difference between Samsung Care+ and Samsung Manufacturer’s Warranty?Samsung Care+ provides device insurance for accidental/liquid damage and extended warranty for your insured Galaxy plus support services for all Samsung devices in your home for up to 2 years. The extended warranty insurance is an extension of Samsung Manufacturer’s Warranty which is only available for the 2 year plan. Samsung manufacturer's warranty covers inherent mechanical and electrical defects only.
-
How do I purchase Samsung Care+?Getting covered is easy. You can buy Samsung Care+ upon purchasing your new Galaxy or within 30 days of your new Galaxy's activation. Just choose to buy it from:
• Samsung Care+ Online Portal if you have purchased your new Galaxy. [Buy Now]
• Samsung eStore, add your preferred Galaxy to cart and check out with Samsung Care+ at the same time. [Buy Now]
• Visit the nearest stores (Samsung Experience Store, Samsung Authorized Retailers, Urban Republic). Our sales expert will register Samsung Care+ for your new Galaxy through our retail portal upon payment made.
• For Galaxy with One UI 6.1 and above, simply navigate to About Phone under Phone Settings, select Samsung Care+ and you'll be redirected to Samsung Care+ Online Portal. Alternatively, you may click on the Suggestion section. -
Where can I check my Samsung Care+ coverage?To learn more about your device protection coverage and scope of support services, you may refer to the certificate of insurance and terms of service in your confirmation of cover, sent to your registered email upon registration.
Alternatively, you may check your coverage period via:
• Phone Settings > About Phone > Samsung Care+
• Samsung Members App > Support > Samsung Care+
For assistance, please email our customer service at cs.my@careplus.co or call 03 9078 4999. -
How do I make a Samsung Care+ claim?You can visit https://my.careplus.co↗ or call 03 9078 4999.
• You can choose to have it picked up from your location or go to any Samsung Authorized Service Center to deliver your Galaxy.
• We will get your Galaxy repaired through our nationwide network of Samsung Authorized Service Center. -
How do I track the status of my claim?You can call 03 9078 4999 to track the status of your request. Otherwise, our Samsung Care+ service team will contact you via email, sms or phone call to keep you updated on the progress from time to time.
-
When will my Samsung Care+ expire?Your Samsung Care+ will expire at the end of the plan terms that you have chosen, either 1 year or 2 years from the date of purchase.
The Samsung Care+ will be terminated if:
• Your insured phone’s IMEI number has been removed or altered.
• Your insured phone has been repaired by a service center that is not a Samsung’s Authorized Service Center.
• You have exhausted the maximum claim limit available. -
What is not covered by Samsung Care+?We advise you to read the full terms and conditions before purchasing. Some of the key exclusions to our coverage are :
• Wear-and-tear from daily use
• Replacement / support for any data stored in the device
• Damage arising from unauthorized software / virus and software faults
• Failure of device to operate due to network infrastructure or subscription service issues
- Device and screen images simulated for illustrative purposes.
- A deductible may apply. Claims may be fulfilled with new or refurbished product. If the same make and model is not available, a comparable model will be substituted. Please see terms and conditions for full coverage details.
- Unlimited Accidental Damage from Handling. Additional restrictions may apply. Repair eligibility is subject to change. Service fees may apply. Unlimited claims for mechanical failure. Please see plan terms and conditions for full coverage details.
- Availability of Worldwide accidental damage cover may vary depending on the time of Samsung Care+ purchase.
- Worldwide accidental damage cover only applies to accidental damage to your Galaxy smartphone if overseas product repair is available.
- Please refer to approximate service fees at https://www.samsung.com/my/support/repair-cost/
- Samsung Care+ prices are subject to change without notice.
- Samsung Care+ coverage may vary by country, model and deductibles may apply.
- Samsung Care+ coverage, service type and promotion details may vary by country/region and deductible (service fee) may apply. To be eligible for Samsung Care+ promotion benefit, registration may be required.
Product Registration
Quick and easy product registration..
Receive up-to-date personalized services and tips.
Enter your Serial Number/IMEI
Scan the QR code on your products for easy registration.
* This feature can only be supported on Samsung Home Appliances and non-smart B2C monitors.
Enter your Serial Number/IMEI
Quick and easy product registration.
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