What are the Terms and Conditions for installation service?

Samsung’s Online Installation service (the "Service" or "Services")

Terms and Conditions

1. Introduction

i. One-time installation for Samsung CE products. Services will take place as set forth in this document (the "Service Scope") at Customer’s location, as identified on the invoice.

ii. This Service is provided by Samsung SDS Malaysia Sdn Bhd (“SDS”). The Service transaction is between the Customer and SDS. Samsung Malaysia Electronics (SME) Sdn Bhd (“Samsung”) is only hosting this site for this Service to connect SDS and Customer. Customer acknowledge that Samsung is not itself a service provider for the Service stated herein.

iii. By purchasing these Services from SDS, Customer agrees to be bound by all terms and conditions set forth in this terms and conditions stated herein.

2. Installation Service Hours.

Monday to Friday: 10am – 7pm
Saturday: 10am -2pm; excluding Sunday and Public Holidays
Service Area: West Malaysia (selected postcodes), except for Kelantan. Please check here.
For Apartment/Condo: Subjected to the respective Building Management’s approval.

i. The installation service must be completed on the same day. If for whatever reason the Customer requires further installation after basic installation is completed, arrangements should be made with the installer and a separate fee may be charged for the further installation.

ii. The installation service (and delivery) must be completed within 7 working days (Klang Valley only) or within 10 working days (all other locations) from order acknowledgement date. Samsung reserves the rights to cancel the customer’s order if the installation cannot be completed within the stipulated days.

3. Scheduling for Installation.

i. Within two (2) business days of ordering your Service, you will be contacted by SDS’s appointed installer to schedule an agreed date for the installation service and delivery of the item to your home.

ii. If you require any add-on services on top of the installation package paid, please arrange with installer upon booking. Add-on services will be paid by Customer to installer directly.

iii. Items purchased under the same order that do not require installation service will be delivered separately through courier and will follow the usual shipping terms and conditions.

iv. Installation service cannot be requested after confirmation of only normal delivery service. Any request for and provision of installation (including any fees thereon), will strictly be between the installer and the customer.

4. Re-Scheduling the Service

Re-Scheduling will not be permitted once the installer has successfully scheduled an appointment

5. Cancellation of the Service

i. Cancellation of the service and order will not be permitted once payment has been confirmed by SDS MY.
In the event where the installer is unable to complete the Service for reasons unrelated to the installer, RM100 admin fee will be deducted from refund of each service fee(s).

6. What if the product cannot fit through my door?

It is the responsibility of the customer to ensure that the products are able to fit into the designated area before purchasing. In the event that the products cannot fit, service and order cancellation will not be permitted.
Once the product packaging has been opened, it will be deemed delivered and accepted by customer. No order cancellations and refunds will be permitted thereafter.

7. General

i. In the event Customer have queries with regard to this Service; please call Samsung Customer Service at 1800 88 9999 for clarification.

ii. By participating in this Service, Customer fully and unconditionally agrees to and accepts the Terms and Conditions stated herein and the decisions of SDS on every aspect of this Service shall be final and binding.

iii. Samsung and/or SDS reserves the right to amend these Terms and Conditions without prior notice to the extent permitted by law.

iv. Samsung shall not be liable or responsible in any way for any costs, expenses, damages, liability or injury arising out of or in any way connected with the Service. If there is any dispute between Customer and SDS or the installer, Customer agrees that Samsung is under no obligation to be involved.

v. By participating in this Service, each Customer agrees to release and hold Samsung and its employees, officers, directors, shareholders, agents, representatives, parent companies, affiliates, subsidiaries, licensees, advertising, promotion, and fulfillment agencies, and legal advisors, harmless from any and all losses, damages, rights, claims and actions of any kind in connection with this Service, including without limitation, personal injury, death, and property damage, and claims based on publicity rights, defamation, or invasion of privacy.

vi. The Customer acknowledges that Samsung and SDS may collect Customer(s) information including personal information in the form of, among others, survey forms, (whether on our own or by appointed service provided) taken during the performance of Service. By purchasing the Services, you agree that the collection of such information will be processed, handled and use in accordance with the Samsung Privacy Policy at http://www.samsung.com/my/info/privacy.html. and SDS Privacy Policy.

vii. The Customer will be deemed consented to use their Personal Data in the manner set out in Samsung Privacy Policy and SDS Privacy Policy when using the Service.

viii. These Terms and Condition herein shall be governed by and interpreted in accordance with Malaysian law and the parties submit to the exclusive jurisdiction of the Malaysian courts.

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