Opening front loading WM before washing cycle completed

Last Update date : Jul 21. 2022

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

When water is still present in the washing machine, the door cannot be opened.


The door may be automatically locked for two Safety Reasons and those reasons are:

  • The washer is too hot.Water remains in the washer
  • However, to be able to open the door during the washing cycle, press ‘Stop’ Button.


You also must:

  • Select ‘Spin only’ cycle to drain the water
  • Wait until the unit cools down.


Note: Only after doing the above-mentioned instructions, the door could be opened safely.


If you have a Front Loader washing machine please see Add Wash Caution for more information.


You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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