Washing machine has 5E error, what is this and how do I fix it?

Last Update Date : Aug 21. 2019

 * Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 

5E error is a drain fault.
The washing machine has not been able to empty the water within its designated time.


There are several things that can be done before you call the service centre. 

1 Check the drain pump and/or debris filter for obstructions depending of the model of your washing machine. Sample instruction how to clean a debris filter is as per under.
2 Check the drain hose for any obstructions
3 Check that the outlet of the drain hose is not submerged under water in the drain pipe or sink. Submerging the end of the drain hose will create a syphoning effect causing the washing machine to refill with water when the pump stops.
Washing machine has 5E error, what is this and how do I fix it?

For your model of washing machine please refer to user manual supplied with the product, or visit Manuals and Downloads and find your model.
If you need new user manual and you are not able to locate it on Samsung web, please get in touch with our Samsung Customer Care Team.

If these steps do not resolve your issue please get in touch through one of the options below
- Contact Samsung Care New Zealand experts on 0800 726 786 
- Contact our Live Chat New Zealand team

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