Audio and call quality of your Galaxy Buds

Last Update Date : Aug 19. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If you have noticed that the sound quality of your Galaxy Buds has deteriorated after using them for a while, the solution may be as simple as just cleaning them.


Another reason for poor audio quality can be if the wireless connection is interrupted due to the service provider's network. Make sure to keep the earphones away from electromagnetic waves. 


Finally, make sure that your Galaxy Buds and the other Bluetooth device are within the maximum Bluetooth range (10 metres). The distance may vary depending on the environment the devices are in.

Galaxy Buds


Basic maintenance


Always keep your Galaxy Buds clean and dry, making sure that there is no dirt or debris on them such as earwax, which can cause a noticeable decrease in audio quality.


  • Use a soft, dry cloth to clean the earbuds after use.
  • Keep the earbuds dry. Prevent liquid from contacting or entering the earbuds.



Cleaning the receiver


Removing an accumulation of residue ensures that the battery charges properly and can restore audio quality if sound has become muffled.

1 Remove the cushioning ear tips from the bottom of the ear buds.
Remove ear tips

Please note: Do not pull the ear tip excessively when you attach or detach it. The ear tip may tear. 


2 Use the brush to carefully remove any earwax or debris from the receiver.
Brush to remove debris

Please note: Do not use excessive force while removing earwax or debris. The receiver may be damaged. 


3 Replace the ear tips.


Cleaning the charging contacts


If the battery does not charge properly, wipe both gold-coloured contacts with a dry cloth.

Galaxy Buds charging contacts

Also check out Galaxy Buds - Touchpad commands for more information


You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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