Galaxy Note 8: How to reset the device?

Last Update Date : Dec 22. 2017

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information. 

If your device is frozen and unresponsive, you may need to close apps or turn off the device and turn it on again.

If your device is frozen and unresponsive, press and hold the Power key and the Volume down key simultaneously for more than 7 seconds to restart it.

Galaxy Note 8: How to reset the device?

If after restarting the device you still find your device freezes sometimes or is sometimes unresponsive, there are some actions you can try to help correct this symptom: 

1 Use the Galaxy Note8 Device maintenance menu to help optimize the device and check for “Malware” . (SMART Manager may not be available depending on the region or service provider).
2 Create more memory space.
3 Check for SW updates for your device.
4 Check your device in “Safe mode”.
5 Perform a Factory data reset of the device. Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

If the problem is still not resolved, please contact Samsung Customer Care as per info under. 

Thank you for your feedback!

Need more help? Contact Us.

Online

Monday to Sunday
24 hours / 7 days a week

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us