How to set up Bixby voice?

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Once the account has been removed the FRP will be deactivated.  

When you launch Bixby for the first time, the Bixby intro page will appear. You must select the language to use with Bixby, sign in to your Samsung account according to the on-screen instructions, and then agree to the terms and conditions.


Bixby saves data about your usage patterns and provides suggested commands based on your current environment.

1 Press the Bixby key and tap Voice button. Or, press and hold Bixby key in any display.
2 Tap SIGN IN and follow the on-screen instructions to sign in to your Samsung account.

If you are already signed in, this step will not appear.

3 Read and agree to the terms and conditions and tap NEXT.
4 Speak to Bixby when the conversation window appears.
bixby voice
4 Tap the arrow key to complete the setup. You will then be redirected to the Bixby screen where you can view tutorials, suggested commands and access additional options.

Bixby Voice recognizes your voice commands more accurately if you speak according to standard language conventions.


Speak clearly so that Bixby can understand you correctly. Bixby may not recognize your speech correctly if:


• You speak with a strong accent or regional dialect.


• You use newly coined or slang terms.


• Several people speak at once.


• You speak in a noisy environment.


• You speak too quietly or too far away from the microphone.

If you would like to further customise your Bixby settings like enabling or disabling automatic listening or change the language, follow the below guide to alter the settings to your preference.

1 Press the Bixby key to access your Bixby Voice main page > then tap the 3 dots
2 Select Settings
3 Scroll down the page and tap on a settings to customise accordingly.
  • Language and Voice Style: Allows users to choose from a range of languages and voices for Bixby Voice, this will not change the language and input of the internal phone settings.
  • Voice Response: You can either choose Always or Hands-free only - this setting will determine when Bixby will respond to your requests.
  • Automatic Listening: Based on your settings, Bixby can automatically turn on your microphone after you ask a question - either select Hands-free only or Never.
  • Voice wake-up: You can choose to allow Bixby to unlock your phone when you say "Hi, Bixby", as well as alter the wake-up voice sensitivity, improve voice wake-up accuracy and delete voice wake-up recordings.
  • Use while phone locked: Allow Bixby to perform functions like making calls and checking weather while your phone is locked.
  • Bixby dictation: With the keyboard open, press and hold the Bixby key to start the dictation.
  • Bixby Key: Allows you to either choose to activate Bixby with a single press or a double press of the Bixby button.
  • Personalisation: Let Bixby tailor your results and suggestions based on our preferences.
  • Marketing notifications: Receive information about products, services and promotions from Bixby and its partners.
  • Privacy: Allow Bixby to access your data - this is only a temporary access to your emails, messages and notifications.

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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