Galaxy Note 8: Transferring data from your previous device

Last Update Date : Dec 22. 2017

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.  

You can restore your data, such as images, contacts, messages, and apps from Samsung Cloud or copy them from your previous device wirelessly or through a USB connector (USB Type-C) via Smart Switch.

Note:
• This feature may not be supported on some devices or computers.

• Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously.
Only transfer content that you own or have the right to transfer.

Smart Switch


Transfer data between mobile devices via Smart Switch. To use Smart Switch, launch the Settings app and tap Cloud and accounts → Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store.

 
Transferring data using a USB connector (USB Type-C)

 
You can connect your previous device to your device with the USB connector (USB Type-C) and a USB cable to easily and quickly transfer data.

Galaxy Note 8: Transferring data from your previous device
1 Plug the USB connector (USB Type-C) into the multipurpose jack of your device.
2 Connect your device and the previous device using the previous device’s USB cable.
Galaxy Note 8: Transferring data from your previous device
3 When the app selection pop-up window appears, tap Smart Switch → RECEIVE.
4 In the previous device, tap ALLOW. If you do not have the app, download it from Galaxy Apps or Play Store. Your device will recognise the previous device and a list of data you can transfer will appear.
5 Follow the on-screen instructions to transfer data from the previous device.

Note:
Do not disconnect the USB cable or USB connector (USB Type-C) from the device when you are transferring files. Doing so may cause data loss or device damage. Transferring data increases the battery power consumption of your device. Ensure that your device is sufficiently charged before transferring data. If the battery power is low, data transfer may be interrupted.

Transferring data wirelessly via Wi-Fi Direct

 

Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.

Galaxy Note 8: Transferring data from your previous device
1 On the previous device, launch Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store.
2 On your device, launch the Settings app and tap Cloud and accounts → Smart Switch.
3 Place the devices near each other.
4 On the previous device, tap WIRELESS → SEND → CONNECT.
5 On your device, tap WIRELESS → RECEIVE and select the previous device type.
6 Follow the on-screen instructions to transfer data from your previous device.

Transferring backup data from a computer

Transfer data between your device and a computer. You must download the Smart Switch computer version app from www.samsung.com/smartswitch.

Back up data from your previous device to a computer and import the data to your device.

Galaxy Note 8: Transferring data from your previous device
1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch.
2 On the computer, launch Smart Switch.

Note:

If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step.  

3 Connect your previous device to the computer using the device’s USB cable.
4 On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer.
5 Connect your device to the computer using the USB cable.
6 On the computer, follow the on-screen instructions to transfer data to your device.

Need more help? Contact Us.

Online

Monday to Friday (Excluding Public Holidays)
8.30am - 8.30pm

Email

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

0800 726 786For all products

0800 SAMSUNG
24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

0800 M SAMSUNG
24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us