What to do when my charging case wont close properly

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Closing your charging case with the earbuds inside may not close properly if the earbuds are incorrectly inserted. It’s also important to make sure that the ear and wing tips are properly attached to the buds. If incorrectly attached, this can get in the way of the case not closing properly. 

Once the ear and wing tips are correctly attached, ensure to hook the wing tips groove to the earbuds fixation hook and, cover the ear bud with the wing tip.

The buds should be inserted into their corresponding slots in the charging case as shown below:

inserting buds into charging case

If you are still experiencing difficulties trying to close the charging case with the earbuds - please go to your nearest Samsung Authorized Service Center with your product.

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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