The Microphone doesn’t appear to be working after exposing the device in Water?

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Q: When I try to call after exposing my Galaxy S5 underwater, the other person cannot  hear my voice. What should I do?

 

A: If the device has been immersed in water or the microphone or the speaker is wet, sound may not be heard clearly during a call because water may get in the speaker hole during exposure underwater. At that time, please wipe the device smoothly with a dry, soft cloth and allow to dry thoroughly before using the device.

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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