When using the Samsung DeX the screen is cropped or colours look different. Why?

Last Update Date : Aug 30. 2019

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information  

There are several factors that can affect how the display appears when using Samsung DeX.
For example, the screen size may be incorrect or the wrong colour is showing.
If you are expeienceing one of these please see below for steps on how to adjust this.

* Currently, Samsung DeX itself doesn‘t support a feature for changing the resolution. We will try to support this feature in the future.  

Note : The below step may differ depending on the monitor or TV you are connecting too.
Check the monitor or TV's manufacturer Maunal for more details. If you are unable to find this please see our Manuals and Downloads page.

How to change an Incorrect Screen SizeClick to Expand
1 Go to Settings on the connected Monitor or TV
2 Select Screen or Display settings to change the screen size.

Once you have done the above steps, Go into the System settings to change the imput method from HDMI mode (PC/AV) to PC.

How to change Incorrect colours Click to Expand

On the connected monitor or TV, go into the Settings and select Screen or Display Settings to adjust the colour settings.

If you are still having any issues, please get in touch with our Samsung Care New Zealand experts on 0800 726 786 or contact our Live Chat New Zealand team

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