When using the Samsung DeX the screen is cropped or colours look different. Why?

Last Update date : Nov 23. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

There are several factors that can affect how the display appears when using Samsung DeX.
For example, the screen size may be incorrect or the wrong colour is showing.
If you are expeienceing one of these please see below for steps on how to adjust this.

* Currently, Samsung DeX itself doesn‘t support a feature for changing the resolution. We will try to support this feature in the future.  

Note : The below step may differ depending on the monitor or TV you are connecting too.
Check the monitor or TV's manufacturer Maunal for more details. If you are unable to find this please see our Manuals and Downloads page.

How to change an Incorrect Screen Size
1 Go to Settings on the connected Monitor or TV
2 Select Screen or Display settings to change the screen size.

Once you have done the above steps, Go into the System settings to change the input method from HDMI mode (PC/AV) to PC.

How to change Incorrect colours

On the connected monitor or TV, go into the Settings and select Screen or Display Settings to adjust the colour settings.

Check out What is Samsung DeX Pad and how to use it? for more infomation. 


You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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