My TV are not keeping my settings?

Last Update Date : Mar 17. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

Question : My TV are not keeping my settings?  

Answer : If your LED TV doesn’t retain your settings, It may be that the TV is in Store Demo Mode.


Essentially, Shop Mode returns the TV automatically to its default settings in thirty minutes or after the TV is turned off.
It is usually used by retailers who want to demonstrate functions to customers, and then want the TV to return to its default settings automatically.
If your TV is in Shop mode it will keep returning to the Dynamic mode and resetting all setting to factory defaults within thirty minutes or when the TV is turned off

Removing Your TV from Shop Mode.

First, Confirm your TV is in Shop mode.

1. Press the info button on your remote control.

2. the message “Store Mode” will appear just under the center of the screen


To remove your TV from Shop mode.

Go to Menu →  Support → Use mode and select "Home mode" instead of "Store Mode"

You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

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