My TV are not keeping my settings?

Last Update Date : Jan 16. 2018

* Please note, this section is designed to give you basic product troubleshooting information, also refer to your user manual for more information.




Question : My TV are not keeping my settings? 


Answer : If your LED TV doesn’t retain your settings, It may be that the TV is in Store Demo Mode.

Essentially, Shop Mode returns the TV automatically to its default settings in thirty minutes or after the TV is turned off.
It is usually used by retailers who want to demonstrate functions to customers, and then want the TV to return to its
default settings automatically.

If your TV is in Shop mode it will keep returning to the Dynamic mode and resetting all setting to factory defaults within thirty minutes or when the TV is turned off

Removing Your TV from Shop Mode.

First, Confirm your TV is in Shop mode.
1. Press the info button on your remote control.
2. the message “Store Mode” will appear just under the center of the screen.


To remove your TV from Shop mode.
Go to Menu → Support →Use mode and select "Home mode" instead of "Store Mode"





** "To aid us in creating better support content for you, kindly complete the survey below if your query was resolved. Your rating and comments should only be based on the above content.

For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days."

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


0800 726 786For all products

24 hours / 7 days a week

0800 6 726 786For Smart Mobile Devices

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

Contact Us