Why does the audio from the soundbar drop when connected via Bluetooth?

Last Update Date : Mar 11. 2020

Please Note: The information on this page is for New Zealand products only. Sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.

If your network device is located near your soundbar, you might experience some audio drops while the device is playing. This can also reduce the soundbar's Bluetooth range to less than 2 meters. 


If the audio drops when the soundbar is connected via bluetooth, please check the following: 

  • Avoid placing any metal objects, electronic products and/or devices that may cause network interference near the soundbar.
  • Make sure not to place any network devices (i.e. modem/router, access point) near the soundbar. Network devices should be located more than 50cm away from the soundbar.
  • Select a different frequency for your access point (AP) device. Most devices are set to 2.4 GHz, if your AP supports 5GHz we recommend to select this. Though 5GHz has a shorter range, this frequency is less affected by interference.


You can download the user manual from our Manuals & Downloads page. For all other queries or further technical assistance, please call Samsung Customer Care on 0800 726 786 or Live Chat with our Technical Team online, services are open 24 hours, 7 days.

Thank you for your feedback!

Need more help? Contact Us.


Monday to Sunday
24 hours / 7 days a week


We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


For all products

0800 726 786
(0800 SAMSUNG)

24 hours / 7 days a week

For Smart Mobile Devices

0800 6 726 786
(0800 M SAMSUNG)

24 hours / 7 days a week

* For any printer related enquiries please visit the HP website .

Face-to-face support

Find a Service Centre

Find out more about how you can get face-to-face help.

At Your Service

Product Registration or Request for a Callback

Track my Repair

Get updates on your Samsung Service

Contact Us