I think my order has been lost in the post - who do I contact?
If you’re certain you haven’t just missed your delivery, in which case, you should have received an attempted delivery notification, then please reach out to our Customer Service team at:
☎ #GALAXY (425299)
✉ Email
⌨ Live Chat support 
Our team will be more than happy to assist you and investigate.
Can we help?
Phone
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll-Free, PLDT]
1-800-8-7267864 [All Product, Toll-Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
Available 24/7
1-800-10-7267864 [All Product, Toll-Free, PLDT]
1-800-8-7267864 [All Product, Toll-Free, Globe]
84222111 [All Product, Landline]
Daily (8:00 AM to 8:00 PM)
Live Chat
Mobile Devices
Available 24/7
Television, Audio & Digital Appliances
Available daily from 8:00 AM - 8:00 PM
Click on the live chat bubble at the bottom-right corner of this page or start live chat here
.
Available 24/7
Television, Audio & Digital Appliances
Available daily from 8:00 AM - 8:00 PM
Click on the live chat bubble at the bottom-right corner of this page or start live chat here
.Reach us via email thru ph_shop@samsung.com
Available 24 hours daily, 7 days weekly.
Available 24 hours daily, 7 days weekly.