Discovering a damaged item after accepting delivery
If your item arrives damaged, it’s important you let us know as soon as possible. You have a 7-day window to return items to Samsung.
Product returns only apply to product quality issues and are governed by our standard warranty policy (7 days for exchange and repair beyond 7 days).
The following reasons for returning an item are not valid:
- Change of mind
- Buyer's remorse
To better assist you or for additional questions, please contact our Customer Care via live chat.