If my product arrives damaged or I want a refund, what do I do?

Discovering a damaged item after accepting delivery

If your item arrives damaged, it’s important you let us know as soon as possible. You have a 7-day window to return items to Samsung.

Product returns only apply to product quality issues and are governed by our standard warranty policy (7 days for exchange and repair beyond 7 days).

The following reasons for returning an item are not valid:
- Change of mind
- Buyer's remorse

To better assist you or for additional questions, please contact our Customer Care via live chat.

Getting a refund for your Samsung Care+ policy

When it comes to getting a refund for your Samsung Care+ policy, look up the query about the cooling off period.

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