How to troubleshoot your Smart Monitor M80B when connecting a device to the USB-C port

Last Update date : May 17. 2022

If you are experiencing issues when connecting a PC or USB device to your Smart Monitor M80B, please keep reading.

Check the device connected to the USB-C ports on the back of the monitor.

USB-C ports on back of monitor

① Used when connecting a USB Type-C source device with a USB-C cable. For USB-C input, a USB-C 3.1 Gen2 10G cable must be used for proper screen output.

USB Type-C port number 1

Note:

  • Laptops and mobile devices can be charged.

② Used when connecting USB devices (keyboard, mouse, etc.)

USB Type-C port number 2

Note:

  • Previous versions of the cable do not support the video input function (DisplayPort ALT).
  • Up to 65W of charging power is supported. Charging speeds may vary, depending on the connected device.

A PC or laptop must be connected to the left port (when looked at from the back of the monitor) of the two USB-C ports. A USB-C 3.1 Gen2 10G cable must be used for proper screen output.

USB-C port

Depending on the connection status and specifications of your USB cable, the screen output may not be optimal. Also, please make sure that your monitor’s USB-C Preference function menu setting is set to High Resolution.

You can choose to prioritize High Resolution or High-Speed Data transfer. If you change your settings during a data transfer, your transfer may be canceled, or your data may be corrupted. From Menu, you can change the USB-C Preference setting.

Step 1. Press the Home button on the Smart Remote and navigate to Menu.

Press Home button on Smart Monitor and go to Menu

Step 2. Select Settings > All Settings.

Select All Settings

Step 3. Select Connect > External Device Manager.

Step 4. Select USB-C Preference setting > High Resolution or High-Speed Data.

USB-C Preference setting high resolution or high speed data
  • High Resolution: If High Resolution is selected, 3840x2160@60Hz is the optimal resolution. Up to USB 2.0 port is supported.
  • High-Speed Data: If High-Speed Data is selected, up to USB 3.0 port is supported. In this instance, 3840x2160@60Hz cannot be used with USB-C input. If 3840x2160@60Hz input is desired, please select and use “High Resolution”.

USB devices (keyboard, mouse, etc.) must be connected to the right port (when looked at from the back of the monitor) of the two USB-C ports.

USB-C port

You can choose to use USB devices (keyboard, mouse, etc.) from your monitor or from an external device connected to the USB-C port. If you set the USB Source setup to Auto, the setting automatically and conveniently changes, depending on your monitor display output. You can change the USB Source setup from Menu.

Step 1. Press the Home button on the Smart Remote and navigate to Menu.

Press Home button on Smart Monitor and go to Menu

Step 2. Select Settings > All Settings.

Select Settings then All Settings

Step 3. Select Connect > External Device Manager.

Step 4. Select USB Source Setup > Auto/USB-C/Monitor.

USB Source Setup Settings
  • Auto: Use a USB device from the monitor or a PC connected to USB-C, depending on the display status of the monitor.
  • USB-C: Use a USB device from a PC connected to USB-C.
  • Monitor: Use a USB device from certain apps on the monitor.

Note:

  • PC must be connected to the left port of the two USB-C ports using a USB-C cable.
  • If your PC is connected to your monitor by HDMI, connect USB-C to A cable additionally. Then, you can use the USB device (keyboard, mouse, etc.) connected to your monitor from your PC.

To go to All settings, press the Home button for 2 seconds > Up button 1 time from the Virtual number pad window > All Settings.

press and hold the Home button press and hold the Home button

Step 1. Press the Home button for longer than 2 seconds.

Press the Up button to view Settings menu Press the Up button to view Settings menu

Step 2. Select the Up button.

select All Settings select All Settings

Step 3. Select All Settings.

Note:

  • If you are having trouble with your Samsung Smart Monitor, you should always check to see if there are any software updates available as these may contain a fix for your problem.
  • Device screenshots and menus may vary depending on the device model and software version.

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