How to fix a Samsung refrigerator door that will not close properly?

Last Update date : Oct 30. 2020

If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. If you are experiencing issue to either to close your refrigerator door properly, follow the troubleshooting guide below to rectify the problem:

Common reasons the door won't stay closed

ㆍThere's too much weight in the door.

ㆍThe fridge isn't level. If the front of the refrigerator is tilted forward, the doors won't stay closed.

ㆍThe refrigerator door hinge is loose and therefore causing the door to not close or shut properly.

ㆍCheck whether the door seal is blocked by debris which prevent the door from closing. To clean the door seal, use a soft cloth with warm water.

ㆍEnsure that all shelves and drawers are properly pushed inside

ㆍCheck to make sure the door seal is in good condition with no tears or missing/brittle sections


Here's what to do when your refrigerator's doors won't close.

1 Inspect the door seal.
Inspect the rubber seal around the door. Make sure it is not warped or damaged, preventing the door from closing. If the seal is damaged, visit the Support Center to Request Service.
2 Make sure the door is not blocked.
One of the simplest things to check is to make sure something (like food) isn't stopping the door from closing.
3 Check the alignment of the shelves and drawers
.Shelves and drawers that are not correctly installed can prevent the door from closing completely. For instructions specific to your model, refer to your user manual.

If the issue persists, we would like to recommend visit the Support Center to Request Service.

Thank you for your feedback!

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