What can I do if my washing machine vibrates excessively or makes noise?

Last Update Date : Jun 07. 2019

This problem is usually caused by one of the following conditions:

• Unlevel surface

• Overloading the machine

• Shipping bolts are not removed

Unlevel surface

Make sure the washing machine is set on a level floor. If the floor is not level, use the leveling feet to adjust the washing machine.

Note : Samsung washing machines use several types of levelling feet. 

Adjust the feet using Type A feet:

1 Level your washer by turning the adjustable feet in or out as shown.

2 When your washing machine is levelled tighten the locking nut using a screw driver.

Adjust the feet using Type B feet:

1 Unfasten the locking nut by turning it to the left using a spanner.

2 Level your washing machine by turning the adjustable feet in or out using your hand.

3 Fasten the locking nut by turning it to the right using a spanner.

Overloading the machine

Check the load amount. A severely under loaded or overloaded washer will vibrate excessively. If you are washing one pair of jeans, add a few additional items to create a balanced load. If your washer is overloaded, try to remove a few items to create a balanced load.

Shipping bolts are not removed

When installing the machine, the shipping bolts at the back of the unit should have been removed.

1 Loosen bolts with a wrench if they are too tight to be removed by hand

2 Grip the shipping bolt with your hand and pull through the wide section of the hole. Repeat for each bolt.

3 Fill the holes with the supplied bolt hole covers. (Make sure you keep the shipping bolts in the event you have to move the machine)

Other Solutions

• Make sure the washing machine is not contacting any other object.

• Make sure the laundry is spread evenly in the washing machine. Spread out the laundry evenly and start again.

• Humming is produced normally during operation.

• Objects such as coins can cause noise. Remove these objects from the washing machine after washing is complete.

Thank you for your feedback!

Need help? Contact Us for Support.

Online

Live Chat

24 hours a day/7 days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the CEO's Office

Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

Contact Us