Galaxy S6: How can I delete all of my personal information from my device?

Last Update Date : Jul 12. 2019

Your device lets you perform a factory reset to delete all of your personal information from the device. This feature ensures your data are removed before sending the device in for replacement or repair, properly disposing of the device, or giving the device to a friend or family member to use.

Note: Your personal information cannot be recovered after using this feature. Please save any information you need prior to using this feature.

Perform a Factory Reset

1 From the Home screen, tap Apps then select
2 Scroll to and tap Backup and reset under the Personal tab.
Backup and Reset
3 Tap Factory data reset.
Factory Data Reset

Note: Screens and settings available may vary by wireless service provider and software

4 Review the information provided and tap RESET DEVICE
Reset Device
5 If you have a security lock set on the device, you will be prompted to enter the lock information before proceeding.
6 Tap DELETE ALL to delete all information and downloaded applications.

The process may take a few minutes while your device removes your personal data and restores the Android™ platform to its original state. You can reinstall any downloaded or purchased applications from Google Play™ Store.

Perform a Remote Factory Reset

1 From the Home screen, tap Apps then select the Google Folder
2 Tap Google Settings
3 Scroll down and tap Security.
4 Tap the slider next to Allow remote lock and erase to turn on the feature.
Allow Remote Lock
6 From your computer, sign in to the website using the Google Account associated with the device you want to locate.
7 Click Accept to let the application send the location data to Google.
8 An interactive dialog box displays in the top-left corner.
9 Click Erase to confirm deletion

Use Find My Mobile to Wipe Your Device

You can also use Samsung's Find My Mobile service to remotely wipe your device. In order to use this feature, you must turn on Remote controls for your device.


Turn On Remote Controls

1 From the Home screen, tap >Apps > Settings > Lock and Security
Lock and Seurity
2 Tap Find My Mobile.
Find my mobile
3 If necessary, tap Add account and sign in to your Samsung account.
4 If necessary, touch the slider to turn Remote controls.

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