How to fix Bluetooth connection problems with your phone or tablet
- Screen images and menu items may vary depending on your model and software version.
- Your Bluetooth device may not connect to your phone or tablet if it's already connected to another device. If you've previously paired your Bluetooth device to another device that is in range, try disconnecting it from that device before pairing it with a new one.
Check for your Bluetooth device's connection
If it's the first time pairing your devices, check to see a pop-up appears on the screen (Pairing Mode)
Ensure your Wearable app and Bluetooth device software are all up to date.
- Bluetooth connection may be interfered with by an abrupt movement or distance between devices over 33 feet(10 meters).
- Placing metallic stickers near the antenna or using metallic protection covers can cause pairing problems. Being in a crowded area is also one of the causes of the interference on the Wi-Fi connection and Bluetooth bandwidth(2.4GHz).
- How you confirm your Bluetooth connection may differ depending on the pairing device. Check your device's manual to properly put it in a pairing mode.
(E.g. Buds: Place your buds back in their case, and close the lid. Then, reopen it.
Headphones: Press the Power or Call button for 7 to 8 seconds. The LED will blink and go blue to indicate the connection is established.)
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