How to troubleshoot a Galaxy phone that won't connect to a Wi-Fi network
Note: The router display may vary from device to device. Check with your router provider.
Note: When you reset the network settings, the Wi-Fi information, mobile data, and Bluetooth connection are reset.
- Factory data resetting a mobile device is not reversible.
- Make sure that all of your information is saved to a backup somewhere else before attempting to reset your phone.
- If you're connected to a Wi-Fi network but cannot get online, try using the Wi-Fi network on another device. If other devices also cannot access online, that network service may be faulty, so contact your Internet provider for help.
- Device screenshots and menus may vary depending on the device model and software version.
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