Service Advisory
System upgrade:
We're upgrading our system on Fri, Dec 19, 2025, starting at 1:00 PM
During this time, our hotline may be unavailable, but you can still reach us via chat support.
Holiday Support Closure:
- Our Call and Chat Support will be temporarily closed during the holidays, please see closure schedule below:
Call - Dec 24, 2025 to Jan 1, 2026
Chat - Dec 24, 25, 30, 31, 2025 and Jan 1, 2026
We're here for you
Welcome to Samsung Support
Product Support
Get help, find answers, download drivers, manuals and more.
How to find model code
Select product from the menus below to find model number.
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Topics
Conscious Service
Go sustainable with Samsung Customer Service.
Find additional info
Warranty
![Warranty]()
![Warranty]()
Repair Services
![At Your Service]()
![At Your Service]()
Experience hassle-free device repairs with our comprehensive service. Easily book an appointment, track your repair and ensure the safety of your data.
Book a Repair
Track my repair
Data Privacy Policy
Book a Repair
Track my repair
Data Privacy Policy
Installation Services
Samsung’s Installation Services are designed to provide seamless and hassle-free setup and support for your Samsung Consumer Electronics (CE) products.
Repair and Replacement Pricing
![Mobile Screen Replacement Pricing]()
![Mobile Screen Replacement Pricing]()
Know more about the recommended retail pricing for Galaxy mobile component repair, Galaxy phone screen replacement, TV panel replacement, and Galaxy Component repair.
Mobile Component Repair
TV Panel Replacement
Mobile Component Repair
TV Panel Replacement
Samsung Smart Switch
![Samsung Smart Switch]()
![Samsung Smart Switch]()
Receive a seamless transfer of contacts, photos, messages and more from your old device to your new galaxy with Samsung Smart Switch.
SmartThings FAQ
![SmartThings FAQ]()
![SmartThings FAQ]()
Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.
Galaxy Battery
![Galaxy Battery]()
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
Samsung Remote Service
![Samsung Remote Service]()
![Samsung Remote Service]()
Samsung Remote Service enables one of our trained technicians to remotely view and control your TV and smartphone to help you with your product.
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Maintenance mode
![Maintenance mode]()
![Maintenance mode]()
How to use Galaxy Maintenance mode to secure your device when a repair is in progress
Back up & Restore data
![back up and restore icon]()
![back up and restore icon]()
Find out the various ways to backup and restore data on your Galaxy device.
How to
Interactive TV Simulator
Learn more about your TV and take advantage of all the latest functions using our Smart Interactive Simulator.
