Manage products at Samsung Members

Last Update Date : Dec 12. 2018
Tips

Manage
products at
Samsung
Members

*This content is developed based on Galaxy S9/S9+.
Some features may not be available on certain models

“ Let us handle your Samsung products ”

Did you know that you can manage not only your
mobile devices but also your Samsung TVs and
home appliances at Samsung Members?
Now, manage your Samsung products in one place.

Register products Quick and Easy
< Register product >

Open your Samsung Members app
to register your Samsung products.
Once you register your products, you can troubleshoot
your products' common issues hassle-free.

1

1Open ‘Samsung Members’

2 Tap on the top left corner,then tap ‘My products tab’

3 Tap ‘REGISTER PRODUCT’ tab

4 Tap ‘None’ then select your product type

5 Enter your model number and serial number
then tap ‘REGISTER’ to complete registration

※ Your current Galaxy device will be registered to
your Samsung Members app automatically.

Troubleshoot your products
< Samsung products support >

When you need to troubleshoot your Samsung products,
open up ‘Support’ menu.
You can access various supports for the registered
Samsung products, such as Live chat, Service location etc.

2

1 Go to Support menu,then tap ‘Phone ▼’ to switch product

2 Now you can easily access to the Customer Support of
your Samsung products

※ Error report is only avaliable in Samsung Members app on your movile device.
Service may be limited if the device doesn't support ‘Send system log data’.
※ Support services for the registered products may vary depending on the product types. ※ Some support services may require internet connection.

Keep the list up-to-date
< Delete and organize My products >

Are there any products that you don't use anymore?
Simply delete the products that fell into disuse
and keep your list up-to-date!

3

1 Tap on the top left corner
2 Tap ‘My products’ tab

3 Select the product you desire to remove, then tap ‘DELETE’

Now, get solutions of your Samsung products
beyond mobile devices at Samsung Members.
We will deliver the control of
your Samsung products right to you!

※ Service availability depends on the conuntry and the city. ※ Images simulated for illustrative purposes.

Thank you for your feedback!

Need help? Contact Us for Support.

Online

Live Chat

24 hours a day/7 days a week
(Including Public Holidays)

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the CEO's Office

Phone Support

Before calling us, there are some information we need to obtain from you. Please get ready with model code, serial number and date of purchase.
Note : Call conversation is recorder for quality, monitoring and/or training purposes for our continuous quality improvement.

For Mobile Devices (24/7)

#GALAXY (just dial #425299)
[Free access for all Networks ]
(02) 8-422-2177 [Standard Landline]

For Television, Audio & Digital Appliances (8:00 AM to 8:00 PM)

1-800-10-726-7864 [PLDT Toll Free]
1-800-8-726-7864 [Globe Toll Free]
(02) 8-422-2111 [Standard Landline]

* For Toll Free numbers, just directly dial 1-800 followed by the network number.
**Standard Landline numbers have been updated to comply with the NTC ruling effective October 6, 2019

Face to Face Support

Samsung Service Centers

Find out more about how you can get face to face help.

* For any printer related enquiries please visit HP website .

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